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Estimated salary
£ 2083
Median salary at NUMATA BUSINESS IT
£ 2000Lowest salary
£ 2116The average salary
£ 2300Highest salary
Do you believe that workers at NUMATA BUSINESS IT are paid fairly?
NUMATA BUSINESS IT is looking for employees for positions:
support engineer
support engineer
Responsibility
providing first-level support to users via phone, email, or chat
logging and categorizing support requests in a ticketing system
resolving or escalating issues according to defined procedures
assisting with user account management
documenting solutions and maintaining knowledge bases
A Level One Engineer in a Service Desk role is typically an entry-level position in IT support. This role involves providing basic technical support to end-users, resolving common issues, and escalating more complex problems to higher-level support
Requirements
strong communication skills for effectively interacting with end-users
basic understanding of computer hardware, software, and networking concepts
problem-solving abilities and a customer-focused approach
familiarity with operating systems
ability to work under pressure and manage multiple tasks simultaneously
knowledge of common software applications
basic troubleshooting skills for common issues
entry-Level: Generally, 1-2 years of experience in IT support or a related field