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NUCLEUS FINANCIAL is looking for employees for positions:
customer services manager
customer services manager
events manager
technical manager
senior marketing manager
commercial manager
it manager
senior finance business partner
operations manager
administrator
Responsibility
we're on the lookout for a Customer Services Training Manager to join our Customer Service Centre
at Nucleus we aim to be the UK's best loved retirement wealth platform, and our customer service plays a vital part in this
this role will work to ensure that we have the right level of training – this will ensure our customers are always receiving the same consistently exceptional level of service
working as part of the Training Team you will be creating eLearning on knowledge and systems, developing classroom content and delivering this to the business
you will also be providing ad hoc training and coaching for individuals for any knowledge gaps along with working with managers and training for any additional needs to improve our service and become the Best Loved Platform
attend workshops and business meetings about the build and implementation of our new platform
to carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed
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