NORTH DEVON HOMES ONLINE in Bideford Salary

37 MILL STREET BIDEFORD EX39 2JJ ENGLAND
TIN: 11035653

NORTH DEVON HOMES ONLINE
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NORTH DEVON HOMES ONLINE is looking for employees for positions:

manager

Working hours

  • full-time

Responsibility

  • the Role
  • to ensure that ndh achieves the highest levels of customer care you will be responsible for creating the condition, culture and ways of working that enable and promote strong and positive partnership working between involved customers, the Executive Team and Senior Managers across North Devon Homes for the benefit of all our customers
  • you will support the development of, and lead on the implementation of our Customer Experience and Continuous Improvement Strategies, with responsibility for overseeing associated action plans and embedding improvements
  • about You
  • educated to degree level or equivalent through relevant sector training/experience
  • you will have a high level of diplomacy to enable the effective negotiation with both internal and external groups
  • to develop and maintain frameworks that bring together customer feedback, complaints, surveys and customer sentiment to identify customer perceptions and expectations and how we could deliver on these
  • to monitor and provide the external environment including changes to Regulation, the Housing Ombudsman and other stakeholders and provide recommendations for how service can adapt and improve