NORTH DEVON HOMES ONLINE

Responsibility

• the Role
• working alongside our team of Multi Skilled Operatives in supporting larger work projects or those requiring more than one person
• assisting on site with general labouring and delivery duties, including manual handling tasks
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• to load and unload all debris/materials as required by the MSO from or to stores, site or place of disposal
• the purpose of this role is to assist in the delivery of our maintenance service through the effective and coordinated support of multi skilled and general operatives in Barnstaple and the surrounding areas
• to assist in the purchasing of materials or hiring of tools or plant as instructed by the MSO
• about You
• you will be looking to work for a supportive company delivering valuable services to the local community
• working alongside our team of Multi Skilled Operatives in supporting larger work projects or those requiring more than one person and in particular our energy improvement programme, including extracting cavity fill
• working alongside our team of kitchen and bathroom fitters to support our Home Improvement programme in particular prep work for the electricians, including chasing out for cables and support for operations that require more than one person
• you will have working knowledge of health & safety principles
• you will work well in a team environment and be supportive of others
• hold a full drivers licence
• you will have a basic knowledge of the building industry with experience assisting in one or more of the following areas; brickwork / blockwork, paving, plastering / rendering, roofing, carpentry, fencing, decoration
• the purpose of this role is to assist in the delivery of our maintenance programme through the effective and coordinated support of multi skilled and general operatives in Barnstaple and the surrounding areas

Earnings for position general operative

Responsibility

• the Role
• to be responsible for registering invoices, assisting in processing authorised invoices, checking and reconciliation of supplier statements
• to assist in ensuring all orders and invoices comply with the Company’s Financial Regulations
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• as part of our ‘grow your own’ ethos we are looking to recruit a Finance Assistant Apprentice to support the wider Finance team
• to ensure electronic receipts are downloaded daily and posted to the housing management systems
• about You
• interest In financial matters in line with studies and keen to work in the housing sector
• to enter an agreement to undertake a course of study to attain the Association of Accounting Technicians apprenticeship and to receive 'on the job' training
• excellent written and verbal communication skills
• positive approach to customer service with a continuous improvement ethos

Responsibility

• the Role
• to ensure that ndh achieves the highest levels of customer care you will be responsible for creating the condition, culture and ways of working that enable and promote strong and positive partnership working between involved customers, the Executive Team and Senior Managers across North Devon Homes for the benefit of all our customers
• you will support the development of, and lead on the implementation of our Customer Experience and Continuous Improvement Strategies, with responsibility for overseeing associated action plans and embedding improvements
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• about You
• educated to degree level or equivalent through relevant sector training/experience
• you will have a high level of diplomacy to enable the effective negotiation with both internal and external groups
• to develop and maintain frameworks that bring together customer feedback, complaints, surveys and customer sentiment to identify customer perceptions and expectations and how we could deliver on these
• to monitor and provide the external environment including changes to Regulation, the Housing Ombudsman and other stakeholders and provide recommendations for how service can adapt and improve
• you will have experience in managing, motivating, and bringing together teams to achieve better customer service
• to ensure that complaints and failures of service are responded to in a fair, empathetic and consistent way, to the appropriate quality and within the timescales and spirit of the Housing Ombudsman’s complaints code
• to recruit, support and develop customers to shape and scrutinise service delivery and fully understand the company’s performance from a customer perspective
• you will have a high degree of personal initiative with the emphasis on decision making with good judgement
• you will have excellent communications skills and the ability to influence others in delivering positive change
• you will understand the role of the Regulator for Social Housing, the Housing Ombudsman and the frameworks that they use to fulfil their functions

Responsibility

• the Role
• you will manage our reputation obligations across the group
• furthermore, you will be responsible for the imagery, branding and management of online, social media and digital channels
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• to develop and manage marketing, communications and PR strategies for the group in line with the Group’s Corporate Objectives and Vision
• to lead on the delivery of the communications strategy and its day-to-day implementation through the PR & Marketing Service Excellence Plan
• as North Devon Homes’ PR & Marketing Coordinator you will have responsibility for establishing and managing the group’s marketing and communications activities
• about You
• you will be responsible for setting standards for the quality, use and consistency of brand and communications for the group and the development and security of image, reputation and brand identity, including charitable and ethical branding placement
• you will be looking to work for a supportive company delivering valuable services to the local community
• you will have a strong knowledge of digital marketing in particular website development, SEO and social media
• you will be experienced in both developing and writing stories and articles for publication to further the NDH brand
• to act as the primary contact and co-ordinator for media enquiries and prepare draft press statements or respond to media requests as required
• you will be an excellent communicator who is able to advise on media/ branding at all levels and who is able to be the face of NDH for media enquiries

Responsibility

• to provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
• to pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
• to use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
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• the ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries
• about You
• you will have a passion for helping people and the ability to stay calm in a crisis
• you will be able to tactfully deal with a wide range of customers
• you will have experience in providing advice and the ability to offer practical solutions to customer enquiries
• you will have experience of working in front line customer service
• you will be a good problem solver and innovative thinker