Earnings on positions in NEXT2IT
NEXT2IT is looking for employees for positions:
- respond to and resolve more complex technical issues escalated from first-line support
- monitor and manage ticket queues, ensuring SLAs are met
- act as a liaison between customers and other support teams to facilitate issue resolution
- assist in the development and implementation of service desk policies and procedures
- provide technical assistance and training to first-line support and end users
- contribute to maintenance activities to minimise downtime and impact to clients
- document resolution procedures and update the knowledge base
- occasionally perform on-site support activities as required
- proven experience in a Second Line Helpdesk Engineer role or similar
- in-depth knowledge of IT systems, networks, and relevant software
- familiarity with IT service management principles and ITIL methodologies
- strong problem-solving skills and ability to handle pressure
- excellent communication skills in written and spoken English
- team player with a customer-oriented approach
- azure: 2 years
- assist in the development of project plans & timelines
- coordinate schedules, resources, equipment and information
- create and maintain project documentation, plans and reports
- act as the point of contact between the team, stakeholders and clients
- communicate updates / progress reports to clients
- organise meetings, prepare meeting agendas and take minutes
- identify potential project risks and issues and escalate them to management
- help resolve project roadblocks and ensure the team can maintain progress
- 2 years’ experience working in IT project management / coordination
- hands-on experience in managing or coordinating resourcing
- experience interacting with and managing relationships between different stakeholders
- experience handling multiple tasks simultaneously and prioritising them based on project needs
- excellent communication and interpersonal skills
- microsoft Excel: 1 year
- project management: 1 year