NEXT2IT Salary
EPSOM 11 KEYS BUSINESS VILLAGE KEYS PARK ROAD CANNOCK WS12 2HA ENGLAND
NEXT2IT Premium profile inactive Premium profile inactive
Earnings on positions in NEXT2IT
NEXT2IT is looking for employees for positions:
support engineer
Language
- english
Responsibility
- respond to and resolve more complex technical issues escalated from first-line support
- monitor and manage ticket queues, ensuring SLAs are met
- act as a liaison between customers and other support teams to facilitate issue resolution
- assist in the development and implementation of service desk policies and procedures
- provide technical assistance and training to first-line support and end users
- contribute to maintenance activities to minimise downtime and impact to clients
- document resolution procedures and update the knowledge base
- occasionally perform on-site support activities as required
Requirements
- proven experience in a Second Line Helpdesk Engineer role or similar
- in-depth knowledge of IT systems, networks, and relevant software
- familiarity with IT service management principles and ITIL methodologies
- strong problem-solving skills and ability to handle pressure
- excellent communication skills in written and spoken English
- team player with a customer-oriented approach
- azure: 2 years
Earnings on positions in NEXT2IT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2208 £