NEWLANDS POST OFFICE is looking for employees for positions:
customer advisor
Salary
salary
Requirements
knowledge of Post Office business - desirable
awareness of the role Post Office plays in the communities we serve - desirable
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reference: 50355465
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Responsibility
identify and share opportunities to improve journeys and experiences for customers and colleagues
experience in a contact centre environment, providing service and support to customers
senior product manager
Requirements
product Management
leadership experience required within digital product
experience working with big integrational global companies
you will need to have the ability to mentor and develop talent
ability to solve technical problems
good commercial and business acumen
this is a technical role that requires an in-depth understanding of product development lifecycles, qualitative research and quantitative testing
digital product management / owner certified or similar is preferable
Salary
salary
Responsibility
you will own the quantitative testing function, working closely with developers and/or agency to implement AB testing across the product journeys
coach, mentor, and develop your direct reports, including overseeing new employee on-boarding and providing career development planning and opportunities
empower your direct reports to take responsibility for their role, objectives. Delegate responsibility and expect accountability and regular feedback
delegate authority for the Head of Digital Product & Planning
joining the Customer Experience extended senior leadership team as a representative for digital product
support the Head of Digital Product & Planning with resourcing and new hires.£0.5m in-year commercial target, additional to the team income targets
training manager
Requirements
knowledge of Post Office business - desirable
awareness of the role Post Office plays in the communities we serve - desirable
experience in a contact centre environment, providing service and support to customers - desirable
exposure to CRM and telephony software - desirable
project management/ design experience - desirable
ability to manage competing priorities and successfully manage own time - required
excellent communication skills, written and verbal - required
attention to detail, with a commitment to delivering the right outcome - required
Responsibility
identify and share opportunities to improve journeys and experiences for customers and colleagues
technical manager
Requirements
manager level experience
reporting into an SEO Lead and working within an SEO team
highly experienced in using Screaming Frog
experiencing of using Botify
at least 3 years working knowledge of both Technical SEO and Content SEO for large complicated or enterprise sites
good stakeholder management skills
strategic and road mapping skills for commercial products
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product manager
Salary
salary
Requirements
experience working in product and/ or analytics roles
strong commercial and financial acumen - can identify, assess and explain a business opportunity
creative with strong organisational and project management skills
can identify real problems and visualise simple, effective solutions
strong communication and effective stakeholder management skills - liaising with clients and suppliers as well maintaining relationships within the business
understanding of how best to attract customers through marketing activity. Experience of social media management beneficial
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Responsibility
accountable for product trading reporting and analysis of variances
use MI to conduct in depth product analysis to identify opportunities for improvement and trends in performance to help inform future decision-making, product development and marketing activities
senior designer
Salary
salary
Requirements
experience ideating, designing, and creating service standards for experiences across the customer lifecycle, in digital, retail, CRM, and contact centres
possess a passion for all things design and all things customer
demonstrable ability to implement design and show return on investment
proficient skills in prototyping and mapping tools to varying levels of fidelity
senior experience in interaction design and information architecture
demonstrable experience working as a Senior UX Designer on end-to-end journeys for digital products and services, and across the customer lifecycle, with a strong understanding of user-centred, service, and design thinking methodologies
ability to iterate quickly and refine solutions, while rationalising decisions against business requirements
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marketing manager
Salary
salary
Requirements
proven experience of delivering campaigns through Adobe Campaign or a similar CRM campaign platform
have a hands-on approach to CRM campaign management, design, implementation, customer journeys and working with customer segments
be able to brief and appraise creative based on a direct response basis
be confident with data and able to derive insight and action from analysis
A basic understanding of HTML and email design principles
understanding of Adobe analytics
be commercially and customer driven
excellent attention to detail
team leader
Requirements
proven Team Lead, able to deal with multiple workstreams simultaneously and effectively
able to lead a team of geographically diverse personnel visibly and effectively
takes accountability for own and business decisions
awareness of both the wider social and commercial environment in which Post Office operates
excellent verbal and written communication skills with the ability to deal with people at all levels confidently & professionally
can demonstrate outstanding relationship management techniques, humility and empathy
understanding of outputs from the GLO
A highly experienced and proven analyst dealing with complex claims in a fast-paced environment
business analyst
Salary
salary
Requirements
experience required
extensive experience of business analysis in complex business focused change management
experience of working with Waterfall methodology
familiarity with concepts in Agile, Lean and BPR methodologies and frameworks
familiarity with relevant platforms and tools e.g. Jira, Service Now
visit the JobsAware website for information and to get free, expert advice for safer work
report this job
to stay safe in your job search and flexible work, we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse
Responsibility
apply, support, maintain and promote BA best practice
finance administrator
Requirements
administration
experience in a finance environment
attention to detail, with a desire for getting things right first time
experience in working to tight deadlines
numeric ability to understand and interpret figures
can communicate effectively to all audiences including non-finance experienced colleagues
experience of working in an environment with strong financial control requirements
ability to identify, suggest and deliver improvements
Salary
salary
Responsibility
to complete accurate and timely: Settlement, Billing, Supplier Payments, Branch Accounting and MI reporting in line with contractual agreements
providing support to other team members as required, including coaching to grow colleague skills
Changes in earnings for the position customer services advisor
0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2.4K £
2024
2.4K £
2025
Changes in earnings for the position customer service advisor