NAVITAS

Responsibility

• manage and provide support and guidance to the Admissions team at The College, Swansea University
• deliver gold standard customer service around admissions and conversion, with particular focus on agent management
• receive new applications to study at The College and assess for completeness, proactively seek missing information if required
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• review and assess complete applications, against a series of entry criteria
• issue offers to prospective students, and/or refer and manage borderline cases to Swansea University
• support visa documentation and verification processes
• contribute, as necessary, to the aligning and streamlining of processes between The College, Swansea University and Navitas
• develop excellent University and Source Country Office engagement, via connections and working relationships with University admissions and compliance teams
• as appropriate, engage with regulatory bodies, for example the collation and monitoring of documentation for UKVI inspections
• oversee and manage the preparation of documents required in order to issue a CAS statement
• oversee and manage the preparation of documents required in order to issue a CAS statement, in line with University and UKVI requirements
• to assist the Director of Marketing and Recruitment with any other duties within the scope, spirit and purpose of the job
• oversee the team of College Services Officers to ensure all key activities are covered
• provide admissions and process-related training to SCO staff
• attend operational and strategic meetings with Partner University Departments/Schools/Faculties on academic and quality matters as required
• perform duties as may be required by the College Director & Principal
• to assist the Director of Marketing and Admissions with any other duties within the scope, spirit and purpose of the job
• support the team in managing student retention rates, ensuring that as many students complete their course as possible, but supporting those at risk of withdrawing or failing. Directly manage the student attendance monitoring process
• carry out any other duties as may be required by the College Director/Principal

Requirements

• A good honours degree, or equivalent, or significant and relevant work experience
• experienced in the field of admissions within the higher education industry
• university level qualifications
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• bachelor’s degree to honours level in sciences, humanities, education or business
• good understanding of Higher Education industry sector
• passion for customer service, process improvement and simplification
• experience of working in a customer services/ education front of house service
• management and leadership experience within a HE environment
• the MTL must possess the ability and commitment to maintain the highest standards of accuracy throughout their work
• experience of working in an admissions education setting
• great stakeholder management and influencing skills – in particular
• experience of team management / leadership
• the postholder will have line management responsibilities and report to the Director of Education and Academic Services
• programme, ad hoc feedback) are managed effectively, and related actions are completed
• proven ability as a team player
• the ability to put together rationale for change which recognises stakeholder priorities and concerns and addresses these
• have the ability to direct and communicate with staff and students from a diverse range of cultural and educational backgrounds
• essential
• experience helping stakeholders at all levels adopt new ways of working
• successful management of processes and procedures
• academic management experience in an HE education focused environment
• postgraduate degree
• effective interpersonal skills, interacting with a variety of cultural and ethnic stakeholder groups, including senior staff within Swansea University
• the ability to influence others and negotiate change
• ability to lead and motivate high performance teams; demonstrated experience of managing & motivating people and working on performance improvement
• administrative and compliance experience related to teaching quality in HE
• recognise Teaching qualification PGCE/Cert Ed
• work with the college team to provide an excellent experience to students throughout the whole student journey, from arrival in the country, through enrolment and their studies at UNIC, to then transferring to the University of Northampton and beyond
• flexible attitude to work including a willingness to work weekends and evenings in support of student and administrative activities
• upbeat attitude, self-driven focus and motivation, and desire to work in a results-oriented, matrixed environment
• good data analysis and presentation skills
• curriculum development
• ensure levels of service to students are excellent across the College Services team, through effective management of the College Services inbox, provision of a reception area that is welcoming and informative and dealing with all enquiries and concerns in an efficient, professional and caring way
• file management and administrative skills
• the role requires a high energy, self-starter who can use their initiative and be an active and productive member of a cross functional team
• strong ability to interpret data and transform information into meaningful conclusions and recommendations
• good team-working skills
• manage and enhance the extra-curricular activities programme to provide an enriching and engaging range of cultural, social and academic opportunities to students, working within the College, with the University, in the city and beyond
• demonstrable evidence of creating a culture that delivers successful outcomes through people, developing and challenging teams to succeed and take pride in delivering professional services and solutions
• academic interface with a multicultural clientele
• at least 2 years' experience of working in a Higher Education or independent Education setting
• applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. ICP is a safeguarding employer and the successful applicant will be required to undergo an enhanced DBS check
• ability to enable teams to work together and across functions to deliver successful outcomes that exceed the needs and expectations of customers, and in creating environments that demonstrate equality, foster trust, respect and challenge
• demonstrate basic knowledge of equal opportunity, equity and workplace health and safety principles
• bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs. Report this job
• excellent communication, presentation, collaboration, facilitation, and project management skills
• good understanding of the importance of file management
• ensure that the variety of mechanisms we have in the College to listen to and respond to the student voice (College Enhancement Team, Student Council system, Student Ambassador
• proven ability as a ‘team player’
• experience of upholding and imparting policy and regulations
• proactive work habits
• job Types: Full-time, Permanent
• reference: 49017101
• you want to proactively share your skills, knowledge, and energy to achieve shared ambitions
• be able to plan and prioritise duties, seeking guidance from manager when faced with competing priorities
• demonstrable experience of creating environments that identify, understand and give priority to delivering the needs of the customer, and in motivating and inspiring teams to provide the highest standards of personalised care
• proven ability to organise own workload and to cope with a variety of task demands
• knowledge of equal opportunity, equity and workplace health and safety principles

Earnings for position manager

Responsibility

• the SRM has line management responsibility for the in-country Student Recruitment team in that region/s
• if you answered yes to these questions, then you might be the perfect candidate for the Student Recruitment Manager position at our clients Cambridge/ Chelmsford campuses
• strictly monitoring KPIs and performance to exceed enrolment targets
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• hours: 8.30am – 5.00pm, Monday to Friday, flexible working will be considered
• the Student Recruitment Manager is a critical member of the College team, managing the ARUC recruitment team covering both Domestic and International students
• reporting to the Director of Marketing and Admissions , SRM works closely with the DMA on marketing activities to drive international student recruitment in line with the targets included in the business model
• the SRM works closely with the University Partner including International Office and DMA to develop global recruitment initiatives for their region/s, with a focus on developing and conveying the institutional value propositions to market
• are you passionate about education and helping students achieve their academic goals? Do you have excellent communication and interpersonal skills? Do you want to work in a dynamic and diverse environment that offers opportunities for growth and development?
• as part of the wider Europe team, the SRM is required to collaborate with colleagues across the division and the overseas Source Country Office network to meet sales targets and increase conversion rates

Requirements

• ability to use data and market analysis to drive business decision making
• proven international student recruitment expertise
• ability to deliver key messages through multi-media channels
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• ability to create and articulate value propositions in a clear and compelling way across a wide range of international audiences
• they regret that due to the volume of applications, only successful applicants will be contacted
• ability to respond quickly to market trends to deliver commercial outcomes
• proven ability to monitor and evaluate the impact of marketing and recruitment activities and report appropriately
• ability to organise and deliver events to support the University partnership
• experience of reflecting, assessing and developing recruitment strategies to achieve enrolment targets
• knowledge of the UK higher education sector and value proposition
• experience of planning and executing lead generation and conversion campaigns by intake
• high level interpersonal, communication and negotiation skills
• experience of working with global recruitment agents to drive business growth
• proven ability as an authentic team player
• experience of working within a matrix organisation and being able to positively influence stakeholders
• A passion for customer service
• experience with managing diverse stakeholder groups and managing conflicts
• flexible attitude to work including a willingness to work weekends and evenings in support of recruitment activities both locally and internationally
• experience of managing budgets and demonstrating return on investment
• ability to demonstrate innovative thinking and drive new initiatives
• knowledge of Home Office/UKVI and CMA compliance
• familiarity with the Higher Education sector, internationally and within the UK
• job Types: Full-time, Permanent
• proven ability to apply commercial rigor and business acumen to decision-making

Responsibility

• producing high-quality content for our brands and study destinations , Netherlands, and Germany) across on and offline platforms
• delivering copy requirements within timeframe in response to content brief
• editing, proof-reading, and rewriting existing content
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• ensuring that all content is concise, compliant, and audience focused
• work with divisional and global teams to research audience needs, trends and topics – B2C and B2B
• producing creative and engaging copy for internationally focused social media and search engines, such as Facebook/Google ads
• lead the content development of new user experience focused websites
• supporting the development of content strategy for our brands and study destinations and turning this strategy into a strong content calendar

Requirements

• A strong background in professional content writing, editing, and proofreading, preferably within a B2C environment
• degree in a relevant subject area
• able to highlight experience through a portfolio of work
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• experience of working in a fast-paced environment
• experience of working with multiple stakeholders
• proven writing for web results including understanding SEO principles
• experience supporting copy across multiple mediums including written, video and audio
• knowledge of the higher education industry
• excellent writing and editing skills with sharp attention to detail
• ability to work as a team or independently depending on project requirements
• ability to plan and prioritise own work effectively to meet publication deadlines and achieve set end results
• ability to develop content for on and offline platforms

Earnings for position writer

Responsibility

• creating and managing a content planner for communication channels
• producing high-quality content showcasing the University, College and student experience for both on and offline platforms
• develop consistent communications across the student life cycle
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• create tailored content that will resonate with various customer segments
• plan and create multi-media communications materials
• day-to-day management of the College's social media presence, including publishing content, and driving and responding to engagement
• ensure that all content is concise, compliant, and audience focused
• work with UoP marketing and recruitment teams on joint events and marketing campaigns
• develop highly engaging digital content for different channels and liaise with shared services colleagues for its implementation and monitoring
• create print and digital marketing collateral , working closely with Navitas Design teams
• assist with proactively maintaining website content to ensure information is always up-to-date
• formatting existing resources to ensure digital content is consistent and effective
• carry out duties as may be required by the DDMA and CDP
• be a real brand champion by ensuring consistency in tone of voice and visual appeal in all forms of digital communication
• develop and maintain sales content and collateral, including College value proposition, for use by regional teams, UoP Global and agent partners

Earnings for position marketing coordinator

Responsibility

• any other duties as required as part of the role
• maintain records of the Academic Registry including processing any programme and module change requests

Requirements

• bachelor’s degree
• strong knowledge of quality assurance and curriculum design/development
• strong understanding of UK HE policies and practices
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• knowledge of regulatory and other related bodies including the Quality Assurance Agency, Office of the Independent Adjudicator and Office for Students
• evidence of improving academic outcomes such as pass, retention, progression and student satisfaction
• experience of designing and managing academic quality-related processes
• experience of chairing and preparing formal paperwork for boards and committees
• experience of working in a fast-paced environment
• excellent communication skills, with the ability to engage with a wide range of stakeholders
• experience handling and prioritising multiple workloads
• ability to conduct advanced research and analysis

Earnings for position quality manager