resolve customer complaints and difficulties with empathy, patience, and professionalism, and ensure they are handled within the company's guidelines and policies
effectively communicate with other teams across the business where necessary, ensuring that any customer concerns are shared and dealt with accordingly
title: Customer Service Advisor
work with the internal teams to ensure that customers receive the correct product or service they have purchased
location: Remote
monitor customer orders and delivery times to ensure that customers receive their requested products and services on time
reporting to the Fulfilment and Customer Service Director, the Customer Service Advisor has the primary responsibility of providing exceptional customer service to our clients
Requirements
experience working as a Customer Service advisor or in a similar role
strong communication and interpersonal skills, with a focus on providing excellent customer service
A proactive and self-reliant approach to problem-solving with an ability to identify and escalate matters that require further investigation
strong written and oral communication skills, including a keen attention to detail
background in Ecommerce
‘Can do' attitude and ability to work flexible hours to meet the needs of the business
multi-lingual desired but not essential
about Us
senior developer
Working hours
full-time
Salary
salary
Responsibility
the Role
we are seeking a talented Senior Developer to join our dynamic and innovative team
title: Senior Developer
location: Hybrid/Stockport - 1 day a week in the office
collaborate with designers to transform wireframes and mockups into visually appealing and user-friendly interfaces
ensure seamless cross-browser compatibility and optimal performance across various devices and platforms
we have various offices around the world. This role specifically requires one day in the Stockport office, with the rest flexible either working from the Stockport office, or remote
implement and enhance website functionalities, including e-commerce features, content management systems, and third-party integrations
Requirements
strong communication and collaboration skills, with the ability to work effectively in a remote team environment
customer service representative
Working hours
full-time
Salary
salary
Responsibility
resolve customer complaints and difficulties with empathy, patience, and professionalism, and ensure they are handled within the company's guidelines and policies
effectively communicate with other teams across the business where necessary, ensuring that any customer concerns are shared and dealt with accordingly
work with the internal teams to ensure that customers receive the correct product or service they have purchased
monitor customer orders and delivery times to ensure that customers receive their requested products and services on time
stay up to date with information about the products and services offered by Naturecan to effectively provide customer support
provide reporting and visibility to the wider business on activities related to Customer Service
serve as a primary point of contact for customers, responding to inquiries and resolving their issues in a timely and efficient manner
Requirements
at least 1 year of experience working as a Customer Service Representative or in a similar role
strong communication and interpersonal skills, with a focus on providing excellent customer service
A proactive and self-reliant approach to problem-solving with an ability to identify and escalate matters that require further investigation
strong written and oral communication skills, including a keen attention to detail
background in Ecommerce
‘Can do' attitude and ability to work flexible hours to meet the needs of the business
multi-lingual desired but not essential
about Us
compliance officer
Working hours
full-time
Salary
salary
Responsibility
support internal projects and initiatives
collaborate and lead across the organisation
develop and deepen relationships with key partners
to work alongside brand/marketing to ensure claims and associated marketing strategies remain compliant but also competitive
demonstrate compliance with Regulatory, Client and Naturecan requirements
ensure all client, regulatory and statutory trainings are taken on time, tracked and flag associated risks and issues
ensure all new policies have internal and external Compliance sign-off
create and update technical product information files for the company to ensure full product compliance for each territory
Requirements
comfortable working with external suppliers to compile compliance documents
highly organised, analytical, and comfortable presenting at all levels
intermediate MS Office skills or/and Google drive and Adobe Acrobat
ability to think both creatively and commercially
happy to work at both strategic and operational levels
A detailed understanding of what it takes to ensure regulatory compliance in a successful manufacturing business
strong attention to detail, the ability to multi-task and balance competing priorities within an ever-changing high-tech organisation
will have a background in cosmetic regulations, pharmaceutical sciences, chemistry or legal
junior developer
Salary
salary
Responsibility
ensure seamless cross-browser compatibility and optimal performance across various devices and platforms
implement and enhance website functionalities, including e-commerce features, content management systems, and third-party integrations
optimise website performance and loading speed to deliver an exceptional user experience
this is not your average developer role, we want to help you make the role fit to your skill set, expertise and interests
collaborate closely with stakeholders to gather requirements, provide technical insights, and deliver projects within defined timelines
whilst we do our best to mitigate such circumstances, it is a possibility, as such is with e-commerce, websites will encounter critical periods. At these times as there will be an expectation to work out of hours to help support during these times
alongside developing and maintaining high quality, responsive websites and web applications using modern front-end technologies such as HTML, CSS, and JavaScript, you will have the opportunity to contribute across all areas
conduct thorough testing and debugging to identify and resolve any issues or bugs
Requirements
an understanding of HTML, CSS, JavaScript
have worked with WordPress and PHP
experience with version control systems
strong communication and collaboration skills, with the ability to work effectively in a remote team environment
excellent problem-solving skills and attention to detail
head of finance
Working hours
full-time
Salary
salary
Responsibility
naturecan Group is seeking a highly skilled and experienced Head of Finance to oversee financial operations across its 15 global entities
partner with the FD to develop a financial reporting suite
oversee the financial operations of the company and ensure that financial reports and statements are accurate and compliant with accounting standards
providing leadership, guidance, and development to the existing finance team
develop and implement financial strategies that support the company's growth and profitability goals
provide financial analysis and insights to support decision-making across the company
manage the budgeting and forecasting process, working closely with department heads to ensure accurate and timely projections
ensure compliance with all relevant financial regulations and standards in a globalised environment