NATURECAN Salary
NATURECAN LTD BANK CHAMBERS ST. PETERSGATE STOCKPORT SK1 1AR ENGLAND
TIN: 11973527
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Earnings on positions in NATURECAN
NATURECAN is looking for employees for positions:
customer service advisor
Working hours
- full-time
Responsibility
- the Role
- resolve customer complaints and difficulties with empathy, patience, and professionalism, and ensure they are handled within the company's guidelines and policies
- effectively communicate with other teams across the business where necessary, ensuring that any customer concerns are shared and dealt with accordingly
- title: Customer Service Advisor
- work with the internal teams to ensure that customers receive the correct product or service they have purchased
- location: Remote
- monitor customer orders and delivery times to ensure that customers receive their requested products and services on time
- reporting to the Fulfilment and Customer Service Director, the Customer Service Advisor has the primary responsibility of providing exceptional customer service to our clients
Requirements
- experience working as a Customer Service advisor or in a similar role
- strong communication and interpersonal skills, with a focus on providing excellent customer service
- A proactive and self-reliant approach to problem-solving with an ability to identify and escalate matters that require further investigation
- strong written and oral communication skills, including a keen attention to detail
- background in Ecommerce
- ‘Can do' attitude and ability to work flexible hours to meet the needs of the business
- multi-lingual desired but not essential
- about Us