create customer confidence through professional performance and exceptional commitment to customer care
convey information in a clear, accurate and concise way
deliver an excellent customer experience whilst handling any general enquiries and escalating complaints to Mozillion senior management
ensure all procedures, rules and regulatory compliance standards are adhered to
maintain and share a high level of product, brand and Mozillion expertise
as a Customer Order Support Agent at Mozillion, you’ll be responsible for communicating with existing and potential customers – managing orders, customer service and order queries through various mediums of contact including live chat, email and telephone conversations
you’ll also be responsible for booking in and processing customer orders, either when products have been sold on Mozillion and need to be pre-assessed before sale, or preparing them for despatch to customers
support the Customer Order Manager in the processing of orders and stock items – this includes assessing products that have arrived at Mozillion and processing products ready for sale and/or despatch to customers
Requirements
customer service
prior experience within a customer service, order management or administrative role
excellent written and verbal communications skills
positive and pro-active attitude with the ability to work under pressure
capable of ensuring all procedures, rules and regulatory standards are achieved
ability to work as part of a team supporting colleagues as necessary
customer service: 1 year
customer service advisor
Working hours
full-time
Benefits
mobile phone
Salary
salary
Responsibility
create customer confidence through professional performance and exceptional commitment to customer care
convey information in a clear, accurate and concise way
deliver an excellent customer experience whilst handling any customer enquiries and escalating complaints to Mozillion senior management
ensure all procedures, rules and regulatory compliance standards are adhered to
maintain and share a high level of product, brand and Mozillion expertise
update relevant internal systems to maintain an accurate record of actions taken and customer contact
ensure all customer enquiries are processed in a timely manner and customers are regularly kept up to date on progress at all times
Requirements
prior experience within a customer service role
excellent written and verbal communications skills
positive and pro-active attitude with the ability to work under pressure
capable of ensuring all procedures, rules and regulatory standards are achieved
ability to work as part of a team supporting colleagues as necessary