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MOUNTAIN TRAINING is looking for employees for positions:
customer services administrator
customer services administrator
Working hours
full-time
Language
english
Requirements
ability to work as part of a team and individually
attention to detail
conscientious
completion of a Mountain Training qualification
reliable
excellent verbal and written communication skills
flexible
self-motivated
Responsibility
assist in the fulfilment of the administration services for our affiliated membership organisations, in accordance with service level agreements
for example, membership queries, course/workshop administration, process memberships and renewals, web and database entry
undertake routine administration tasks within the office
general enquiries; to deal with queries from candidates, providers and the general public via phone and email, and deal with personal callers to the office. Escalate queries or issues to the relevant person where required
provide administrative support to technical officers and other staff in line with agreed service level agreements
process shop orders as required, including taking payment over the phone
for example, processing applications from candidates and incoming course reports, processing registration letters and certificates as required, administration for meetings, and placing orders for office supplies and resources
franking and post room support. For example, opening post on a daily basis and distributing to the appropriate people
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