MORGAN HOMES

Responsibility

• manage inbound telephone calls and emails, providing prompt resolution to customer queries and processing orders efficiently
• identify and prioritise customers, lapsed customers, and prospects to manage and pursue business development opportunities
• retain existing customers by building strong relationships, understanding their needs, and offering suitable solutions
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• develop business with existing customers by upselling, cross-selling, and identifying opportunities for additional product offerings
• implement strategies to regain lapsed customers and convert them into regular spenders through targeted sales initiatives
• win new customers by conducting market research, prospecting, and engaging in effective sales techniques
• prepare professional and persuasive sales proposals tailored to meet customer requirements
• meet and exceed assigned sales targets and gross profit objectives
• maintain accurate and up-to-date prospect and customer records in the CRM system
• establish and manage customer contracts and pricing, ensuring accuracy and compliance
• monitor and report performance against agreed Key Performance Indicators
• address customer queries promptly and efficiently, resolving issues to ensure customer satisfaction
• provide assistance with order processing and query management for other team members as needed
• escalate service issues to the appropriate person and actively participate in their resolution

Requirements

• stay knowledgeable and up to date on relevant office products, furniture, and services
• keep DSE qualifications up to date to ensure compliance with ergonomic standards
• actively contribute ideas and participate in potential improvements to enhance the performance of the business
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• take ownership of issues as they arise and ensure their timely resolution by involving the appropriate person
• care for and maintain all equipment issued to you
• uphold and actively support the company's mission of demonstrating outstanding operating discipline and exceptional care towards people, customers, and the community

Current offers for the position: