MONZO Salary
LLWYN HELYG LLANGYBI PWLLHELI LL53 6TB WALES
TIN: 15296432
Reviews MONZO Pwllheli Premium profile inactive Premium profile inactive
Earnings on positions in MONZO
Estimated salary
£ 2062
Median salary at MONZO
£ 1958 Lowest salary
£ 2115 The average salary
£ 2333 Highest salary
MONZO is looking for employees for positions:
banking customer service adviser
Benefits
- laptop
Responsibility
- we're waving goodbye to the complicated and confusing ways of traditional banking
- after starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK
- our UK customers can also save, invest and combine their pensions with us
- we're not about selling products - we want to solve problems and change lives through Monzo ❤️
- hear from our UK team about what it's like working at Monzo ✨
- as well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond
Requirements
- you are passionate about providing industry-leading customer experience and pushing the bar higher at every opportunity
- resilient - we deal with people's money, it's an emotive subject and sometimes our calls can be tough
- great at learning new skills and inquisitive enough to ask questions to understand more about things that you need to know
- excellent at balancing giving the customer as much of your time as they need whilst knowing when to be efficient
- A great communicator - this means being empathetic when you need to be, listening well and responding clearly and concisely to customer queries
- good understanding of regulatory requirements like making sure you're speaking to the right person before taking action or when we should raise a complaint for customers
- context switching - we work a range of tasks and one minute you might be speaking to a customer over the phone and the next replying to an in app chat or Social media post, all of these require different skills