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Estimated salary
£ 2062
Median salary at MONZO
£ 1958Lowest salary
£ 2115The average salary
£ 2333Highest salary
MONZO is looking for employees for positions:
banking customer service adviser
banking customer service adviser
Benefits
laptop
Responsibility
we're waving goodbye to the complicated and confusing ways of traditional banking
after starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK
our UK customers can also save, invest and combine their pensions with us
we're not about selling products - we want to solve problems and change lives through Monzo ❤️
hear from our UK team about what it's like working at Monzo ✨
as well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond
Requirements
you are passionate about providing industry-leading customer experience and pushing the bar higher at every opportunity
resilient - we deal with people's money, it's an emotive subject and sometimes our calls can be tough
great at learning new skills and inquisitive enough to ask questions to understand more about things that you need to know
excellent at balancing giving the customer as much of your time as they need whilst knowing when to be efficient
A great communicator - this means being empathetic when you need to be, listening well and responding clearly and concisely to customer queries
good understanding of regulatory requirements like making sure you're speaking to the right person before taking action or when we should raise a complaint for customers
context switching - we work a range of tasks and one minute you might be speaking to a customer over the phone and the next replying to an in app chat or Social media post, all of these require different skills
banking customer service adviser
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