finance administrator
Responsibility
- your expertise in business administration, i.e
- to be confident in training and coaching branch staff on all aspects of the system, as required
- to provide assistance to colleagues, sharing knowledge and working through problems and solutions together, where appropriate
Show more +12 - as a well-established franchising business, we are seeking an experienced and detail-oriented Finance Software Administrator with a background in payroll/accounts and a genuine interest in IT
- to update system manuals, working practices and procedural documentation to reflect on-going changes
- as a Finance Software Administrator, you will be based at our Birmingham Head Office and able to help deliver a telephone and remote support service for our finance software solution to a network of Franchisee’s across the UK
- respond to employee enquiries and provide exceptional customer service
- you will play a crucial role in maintaining the smooth operation of our office and providing administrative support to various franchisees and branches
- responsible for providing an excellent level of support to the branches & Franchisees in respect of handling Payroll/Billing/Customer Care enquiries regarding implementation and day-to-day operation of the CMS
- assist in managing and maintaining computer systems, software, and peripheral devices
- accounts, payroll, contract management and general IT will be essential in ensuring accurate and efficient business payroll processing, as well as troubleshooting basic IT-related tasks
- being able to gather relevant information to understand how branches and their businesses work. It is important in this position to build relationships with customers, and to find solutions that are right for them
- collaborate with IT teams to implement new technology solutions and upgrades
- participate in training sessions and stay updated on emerging technologies
- provide basic IT support to customers, troubleshooting simple technical issues and escalating complex problems to the appropriate IT team member when required
Requirements
- proven experience as a Finance Software Administrator or similar role, with a focus on payroll/account management
- knowledge of payroll processing procedures, regulations, and best practices
- proficiency in using payroll and accounting software and systems
Show more +9 - strong analytical skills and attention to detail to ensure accurate payroll calculations
- excellent organizational and time management skills
- outstanding communication and interpersonal skills
- ability to handle confidential information with discretion and maintain a high level of professionalism
- proficient and a genuine interest in IT
- familiarity with computer systems, software, and troubleshooting principles
- ability to quickly learn new technology tools and adapt to changes
- certification in payroll / account management or a related field is a plus
- accounting software: 1 year
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