customer service executive
Responsibility
- build and maintain customer relationships
- build and maintain relationships across internal departments
- work closely with corporate sales and culinary teams
Show more +9 - conduct product training and take ownership of queries
- seek out, recommend and develop key product opportunities by surveying consumer needs and trends
- arrange end user onsite training with culinary teams
- supply management with verbal and written reports on customer needs, problems, interests, and potential for new products
- seek out, recommend and develop new product development and key product opportunities by surveying consumer needs and trends
- work effectively with the Middleby UK marketing department to develop consistent lead generation, new business ideas and opportunities
- collate end user database for use for future marketing
- expedite and support the resolution of customer problems and complaints
- keep abreast with products, market conditions and competitive activities, advertising and promotional trends through research, reading professional publications and developing and maintaining personal networks
Requirements
- successful customer service/ sales experience
- successful customer service/ sales experience preferably in the commercial catering equipment Industry
- proactive approach, able to make decisions and to take appropriate actions
Show more +16 - organisational and time management skills and the ability to manage priorities
- high level organisational and time management skills and the ability to pragmatically assess and manage priorities
- we have great products, great people and great customers
- excellent communication and interpersonal skills with the ability to deal professionally and empathetically with all clients, internal and external stakeholders
- confident presentation skills
- A high level of attention to detail in order to ensure accuracy, monitor results
- high level of attention to detail
- probing and enquiring mind in order to be able to explore options and fully and properly develop business opportunities and ideas
- probing and enquiring mind in order to be able to explore options and develop business opportunities and ideas
- lincat, a member of the Middleby Corporation, is one of the world's leading names in commercial catering equipment with over 50 years’ experience of delivering world class innovation and product quality to its extensive customer base
- proactive approach, able to make decisions and to take appropriate actions, in line with agreed policy and objectives, with minimal reference to the national account manager
- travel as required to various sites
- our company manufactures 50,000 products each year and exports to 80+ countries
- we are currently recruiting for a Customer Experience Executive working for Lincat and Middleby UK based at one of our sites in Bristol
- excellent communication and interpersonal skills with the ability to deal professionally and empathetically with all clients, internal and external stakeholders. Confident presentation skills
- the purpose of the role is to develop sustainable increased business and ongoing relationships, supporting the various internal sales, marketing and service functions
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