MHM PLANT GROUP Salary
UNIT 3 ABERAFON ROAD BAGLAN INDUSTRIAL PARK PORT TALBOT SA12 7DJ
TIN: 07162756
MHM PLANT GROUP
Earnings on positions in MHM PLANT GROUP
MHM PLANT GROUP is looking for employees for positions:
customer service administrator
Working hours
- full-time
Language
- english
Education
- GCSE or equivalent
Responsibility
- efficiently and professionally handle customer hire inquiries via various platforms such as phone, email, and social media, ensuring end-to-end resolution
- identify potential new customers and refer them to the Sales Team for follow-up and further engagement
- support the external sales team and management by assisting with inquiries when required
- exhibit excellent communication skills to interact effectively with customers and employees across all levels of the organization
- accurately input hire contracts, process off-hires, suspensions, breakdowns, etc., and maintain precise documentation
- coordinate with the Workshop team to prepare machinery for hire
- arrange timely delivery and collection of orders, adhering to customer requirements
- independently manage and prioritize daily, weekly, and monthly workload
Requirements
- exceptional interpersonal and organizational skills, with the ability to handle changing demands professionally
- strong written and verbal communication skills
- well-organized, highly motivated, and capable of working under pressure, both independently and as part of a team
- tenacious, adaptable, and skilled at prioritizing tasks effectively
- confident, friendly, and goal-driven, with excellent communication skills in person and over the telephone
- forward-thinking and innovative, with a willingness to propose ideas for improving hire revenue, operational efficiency, systems, and work practices
- experience working in a fast-paced operational environment
- customer service: 1 year