MELDRUM GROUP in Royston Salary
6 WILLOW CLOSE REED ROYSTON SG8 8BA ENGLAND
TIN: 11384987
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Earnings on positions in MELDRUM GROUP
MELDRUM GROUP is looking for employees for positions:
care manager
Responsibility
- to establish, maintain and develop effective working relationships with clients and other key stakeholders
- ensuring routine client and stakeholder meetings are held, actions recorded and completed within acceptable timescales
- lead on defining the customer experience offer within our project completion and post contract service, ensure all areas within are aligned to this offer, driving improvement, and reflecting upon customer feedback alongside effective communication and engagement frameworks which will support and drive our strategy aims
- lead on the creation of clear business led service level standards which support the overall Key Performance Indicators within every service area and feed into key customer experience
- to ensure an effective post completion defect management service is delivered with timely responses and closure
- propose any investment decisions through accurate data capture and reporting to the Group Service Delivery Director for any Group board meetings
- to ensure clients always know what is going on with effective communication to record keeping
- to manage the operation of day-to-day processes and routines to ensure the delivery of an efficient and effective customer service function