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MAY BEAUTY LONDON is looking for employees for positions:
customer service manager
customer service manager
Language
chinese
english
Benefits
profit sharing
Responsibility
lead and manage the customer service team to provide exceptional support
handle customer inquiries, complaints, and escalations efficiently
develop and implement strategies to improve customer experience
monitor service performance and ensure targets are met
work closely with other departments to enhance after-sales support
train and mentor customer service representatives
we are looking for an experienced and dynamic Customer Service Manager to join our team. The ideal candidate will be responsible for ensuring excellent customer service, leading a team, and improving customer satisfaction
Requirements
✅ Proven experience in a customer service management / call centre / after-sales role
✅ Strong leadership and team management skills
✅ Excellent communication and problem-solving abilities
✅ Ability to handle high-pressure situations and resolve conflicts