MARKERSTUDY Salary - Salary Report

claims handler

11 the last 122 days, recently 2023-02-02

Responsibility

managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels
key Responsibilities
managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels
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provide excellent customer service
manage new customer referrals procured by various partner companies
process Theft & Fire Claims in accordance with claims philosophy
complete the first notification of loss ensuring all relevant information is captured to fully progress the claim
identifying trends and behaviours of Opponents to help create Strategies
manage your own portfolio of clients for the duration of their hire period
use a variety of resources to investigate key factors such as causation, accident-related damage and fraudulent behaviour
adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits
process Repair & Total Loss Claims in accordance with claims philosophy
work to agreed KPI and Targets, a key one being Hire Duration periods and overall claim costs
confidently negotiate with third party insurers
sell the company and our many benefits to maximise hire opportunities
ensuring compliance with all regulatory requirements
adherence to Large Loss procedures
work within the parameters of the agreed business plan for Claims Operations
support Protocol Agreements and work closely with our Protocol partners
liaise with repairers and obtain key updates on the progress of client’s vehicle repairs
facilitate the arrangement of a replacement vehicle while theirs is off the road
responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter
full adherence to authority limits
provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s
follow up claims progress with third party insurers to ensure losses are correctly mitigated
making commercial decisions for the benefit of the business
controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation
work within agreed processes in order to deliver the business plan in line with the Claims Operations policy
abide by guidelines agreed with the insurers to ensure that the hire charges are paid in full
empathetic management of multiple client accounts
liaise with suppliers to ensure delivery of customer service
keeping good levels of communication with other team members and other departments
identify key requirements for replacement vehicles
developing and maintaining effective relationships with colleagues and business partners
managing claims caseload , in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels
pro-actively managing personal training and development requirements
adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits
apply a structured and organised approach to managing your own caseload
additional administration duties as required
undertaking general claims tasks, as required
maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable
to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
to ensure that DPA, FCA & TCF and other regulatory requirements are met
controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation
settle theft unrecovered claims directly through the use of engineers reports
answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints and providing updates on claims
maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis
answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints, making payments and providing updates on claims

Requirements

working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim
great on the phone
good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity
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excellent Telephony skills, with pro-active use of the telephone
proven history of managing Third Party motor Personal Injury & Credit Hire claims
confident building rapports with customers
A confident communicator
able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential
strong verbal and written skills
good sales, negotiation and persuasion skills
knowledge of current, relevant Case Law
excellent organisational skills, prioritisation skills, time management skills and attention to detail
have the ability to make fast, informed decisions
the ability to work under pressure
excellent organisational and prioritisation skills with a strong attention to detail
confident negotiator
have an interest in further developing your skills and experience
excellent customer service and communications skills
previous experience of working in a Credit Hire or Insurance Company
6-12 months experience working as a Motor Claims Handler
strong literacy and numeracy skills
previous customer account management experience
maintain good levels of communication
ensuring compliance with all regulatory requirements (including ‘treating customers fairly’
strong and current technical knowledge of personal injury claims with a handling experience of multi track claims of at least 5 years
A calm and professional attitude at all times
demonstrate a calm and professional attitude at all times
demonstrate an understanding and application of claims negotiation, liability decision making and cost potential
good communicator and the ability to coach and support colleagues on technical topics
ability to build effective relationships with colleagues
A high level of customer service and the ability to empathise with clients following an accident
ability to listen, identify and resolve customer issues
good market knowledge and ommercial awareness
have a ‘can do’ attitude and an ability to think ‘outside the box’
friendly bubbly individuals who value teamwork
strong customer service and communication skills
ability to manage and prioritise own workloads
to be able to deal with challenging customers
willingness to develop self and new skills
ability to work with flexibility in a proactive claims environment
working knowledge of Motor claims handling to include Personal Injury, Credit Hire, Indemnity, Liability, Third Party risks and other associated heads of claim
our key challenges are…
good market knowledge
good commercial awareness
how we strive to build our own internal community to better reflect the diverse communities we serve
authority Limits

Current offers for the position:

Personal Injury Claims Handler Chelmsford

Overview: Claims Handler Role Purpose: To pro-actively handle a portfolio of motor claims (including bodily injury and credit hire cases). Responsibilities: Key Responsibilities: Managing claims caseload (including bodily injury and credit hire claims), in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits. Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles). Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Developing and maintaining effective relationships with colleagues and business partners. Pro-actively managing personal training and development requirements. Undertaking general claims tasks, as required. Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met. Qualifications: Key Skills and Knowledge: Working knowledge of Motor claims handling to include Personal Injury, Credit Hire, Indemnity, Liability, Third Party risks and other associated heads of claim Ensuring compliance with all regulatory requirements (including ‘treating customers fairly’ Demonstrate an understanding and application of claims negotiation, liability decision making and cost potential Strong customer service and commu

Responsibility: managing claims caseload , in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels, adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits, ensuring compliance with all regulatory requirements, responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter

Requirements: working knowledge of Motor claims handling to include Personal Injury, Credit Hire, Indemnity, Liability, Third Party risks and other associated heads of claim, ensuring compliance with all regulatory requirements (including ‘treating customers fairly’, demonstrate an understanding and application of claims negotiation, liability decision making and cost potential, strong customer service and communication skills

full-time | Permanent

Job position: claims handler

2023-02-02

Senior Technical Claims Handler 8.1 Chelmsford

Overview: Senior Technical Claims Handler working within our Large Loss Team. Pro-actively handle a portfolio of motor claims consisting of mainly bodily injury claims with a value between £25,000 and £100,000 Working within a team and being a central referral point for technical issues, advising on strategy, tactics and key developments. Assist in targeted reviews to ensure best practice and best outcomes. Responsibilities: Responsibilities: Managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels. Controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable. Adherence to Large Loss procedures. Full adherence to authority limits Developing and maintaining effective relationships with colleagues and business partners. Undertaking general claims tasks, as required. Adhering to agreed personal authority limits, referring to line manager/Large Loss Team for authorisation where activity exceeds such limits. Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles). Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Act as a technical referral point within team and through the business, to ensure technical queries and referrals are managed within SLA’s Pro-actively managing personal training and development requirements. Unde

Responsibility: working within a team and being a central referral point for technical issues, advising on strategy, tactics and key developments, managing claims caseload, in accordance with the Group philosophy, claims handling procedures and service levels, controlling claim cost by achieving most economical settlement, through good use of liability and quantum arguments and effective negotiation, maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis and handled in a timely manner aligned to SLAs &/or any Court timetable

Requirements: strong and current technical knowledge of personal injury claims with a handling experience of multi track claims of at least 5 years, good knowledge of medical disciplines required in investigating personal injury claims at all levels of severity, able to demonstrate an understanding and application of claims negotiation, liability decision making and cost potential, knowledge of current, relevant Case Law

full-time | Permanent

Job position: claims handler

2022-12-08

Accidental Damage Claims Handler - Bury St Edmunds 16th January Bury St Edmunds

Overview: Role Purpose The key purpose of this role is to deal with the First notification of loss calls and the associated Accidental Damage claims in a cost effective and efficient way. You will manage your own portfolio of claims and you will be expected to progress these claims within a fast paced and performance focused environment, where multi - tasking and prioritisation is key, to delivering a great Customer experience. The primary method of communication with our customers, agents and third parties is by telephone. The successful candidate will need to be comfortable spending a lot of their time communicating by telephone with a strong commitment to customer service as well as an eagerness to learn. The role will have the flexibility of working between home and the office and you will be part of a dynamic and supportive team, working to the same goals. Previous insurance experience would be great, but it is not essential as we’ll give you all the training and tools you need to get started. If working from home you will need to commit to spending 2 days a week in a designated office Responsibilities: Key Responsibilities Complete the first notification of loss ensuring all relevant information is captured to fully progress the claim. Process Repair & Total Loss Claims in accordance with claims philosophy Work within the parameters of the agreed business plan for Claims Operations Provide support to the Team Manager by ensuring delivery of own performance against agreed objectives, KPI’s and SLA’s Work within agreed processes in order to deliver the business plan in line with the Claims Operations policy Liaise with suppliers to ensure delivery of customer service Answer inbound calls from customers, brokers and accident management companies in a professional manner dealing with queries, complaints, making payments and providing updates on claims Additional a

full-time | Permanent

Responsibility: key Responsibilities, complete the first notification of loss ensuring all relevant information is captured to fully progress the claim, process Repair & Total Loss Claims in accordance with claims philosophy, work within the parameters of the agreed business plan for Claims Operations

Requirements: excellent customer service and communications skills, strong literacy and numeracy skills, A calm and professional attitude at all times, ability to listen, identify and resolve customer issues

Job position: claims handler

2022-11-19

Accidental Damage Claims Handler- 16th January Chelmsford

full-time | Permanent

Job position: claims handler

2022-11-19

TP Claims Handler (Non-Protocol Credit Hire Team) Manchester

Overview: We are recruiting for Motor Third Party Claims Handler to join our in-house Credit Hire Team The successful candidates can demonstrate a track record of proactively managing a caseload of Third Party Motor Claims and the ability to agree Indemnity and complete Liability negotiations with Credit Hire Companies and Insurers. The individual must possess strong Telephony and Customer Service skills. Experience of handling Credit Hire claims is essential. Personal Injury claims is desireable. You will be responsible for handling a portfolio of motor claims from initial report through to conclusion. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the claim is settled effectively. Performance is measured against several Key Performance Indictors with regular reviews. There is an opportunity to be rewarded with an annual bonus. We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed) Responsibilities: Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels. Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits. Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles). Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter. Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation. Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis. Developing and maintaining effective relationships with coll

Responsibility: managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels, adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits, ensuring compliance with all regulatory requirements, responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter

Requirements: working knowledge of Motor claims handling to include Indemnity, Liability, Third Party risks and other associated heads of claim, excellent Telephony skills, with pro-active use of the telephone, ensuring compliance with all regulatory requirements, demonstrate an understanding and application of claims negotiation, liability decision making and cost potential

full-time | Permanent

Job position: claims handler

2022-11-18

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team leader

5 the last 288 days, recently 2023-09-21

Responsibility

accountabilities and Responsibilities
to ensure all new claims into the business are investigated in line with business expectations and opportunities maximised
manage, lead, develop and motivate a team of Customer Contact Agents
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to ensure that all SLA’s, financial targets and business plan objectives are delivered within the appropriate agreed timescale
organise shift patterns to support forecasted work volumes
achieve challenging team targets and goals
lead, develop and motivate a team of Claims Operations colleagues
build and maintain relationships with work providers to support business growth
assess and make suggestions for improvement on existing departmental processes
understand, promote and adhere to regulatory policies and departmental procedures across each of the divisional business units
manage the delivery of SLAs, ensuring operational targets and customer standards are met through effective management of the team
continually seek to improve our customer and colleague facing processes
to monitor the team’s performance using MI, KPIs, QA and observation
adhere to all legal, information security and compliance requirements
ensure that all regulatory and governance measures are fully understood and delivered
identify training and development areas both across the team and individually
understand the commercial and financial impact of individual and team performance
carry out regular team appraisals
understand team and individual productivity, setting targets to deliver KPI through Performance Management
manage and embed departmental protocols and guidelines to ensure customer and company service standards are adhered to
ensure operational controls are carried out in accordance with business policies and procedures
understand team and individual productivity, setting targets to deliver KPI through Performance Leadership
ensure all processes and systems remain fit for purpose
manage and embed departmental protocols and guidelines to ensure client service standards are adhered to
establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
ensure actions for control improvements are dealt with in accordance with agreed timescales
develop and maintain a competent level of technical, product and system knowledge to support the team
lead and embed departmental protocols and guidelines to ensure client service standards are adhered to
drive the implementation of any changes as required
ensure proactivity in identifying areas for control improvement
establish and maintain a competent level of technical, product and system knowledge to support the team
drive employee motivation by demonstrating role model behaviour
demonstrate role model behaviour - ensuring that the team are motivated and engaged
coach and mentor the team to ensure that productivity and quality targets are achieved
measure, analyse and report on team and individual productivity, current working practices and KPIs
measure, analyse and report on team and individual productivity, current working practices and KPI’s
assist in team queries and escalations, including customer dissatisfaction and complaints
manage the delivery of SLA’s and FCA requirements ensuring operational targets and customer standards are met through effective management of the team
be aware of, and familiar with the Company's Treating Customers Fairly, Consumer Duty, and all other regulatory activities and initiatives, and embed these into your daily working activities
be proactive in identifying operational issues and proposing solutions/changes that will positively address
to support the Operations Manager with transformational projects and activities
be proactive in identifying operational issues and proposing solutions/changes that will positively address these
ensure emerging risks are identified, assessed and captured within the departmental risk register and, where appropriate, subject to escalation to senior management
support the team in applying/adopting any operational and/or procedural changes
implement structured coaching, and training and development activities for staff and reviewing the effectiveness of these
promote attention to detail and manage business risk such as loss of assets as a result of fraud or damage
ensure complaints are handled efficiently and effectively, taking appropriate action to address issues raised
carry out interviews as required for prospective candidates
to undertake other reasonable responsibilities and projects as instructed by their line manager
implement structured coaching, training and development activities for all team members
undertake any other associated projects/team as required by the business
provide support, mentoring and guidance to others as required liaising with the Human Resources team where appropriate
respond promptly to high call volumes, utilising business resources to respond to busier periods, avoiding any adverse impact on the customer journey
demonstrate good customer skills in all dealings whilst continually promoting MSG values and culture
provide support, mentoring and guidance to others as required
to adhere to Company processes with regards to the Financial Conduct Authority’s Handbook
commit to own personal development
demonstrate good customer service skills in all dealings whilst continually promoting the company's vision, values and culture

Requirements

candidate Profile
essential
experience of Insurance and managing a team
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must have assessing experience and/or team management experience
the ability to demonstrate strong leadership skills within a challenging results-orientated environment
experience of the Insurance industry – ideally within a Claims function
experience of achieving targets and goals
the ability to deliver strong leadership skills within a challenging results-orientated customer orientated environment
experience of working in a customer orientated environment
experience of working in a customer service environment
ability to develop and motivate others in a changing environment
excellent communication skills
works on own initiative
ability to analyse and process data
strong analytical and decision-making abilities
strong analytical and decision making abilities
preferred
desirable
knowledge of the Pet industry and products
A strong knowledge of the Pet industry and products
commitment, dedication and flexibility to meet business needs
strong organisational and time management skills
A collaborative and fast paced work environment
25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday
our key challenges are…
health Cash Plan

Current offers for the position:

Claims Operations Team Leader Portsmouth

Overview: Role Summary The role of the Claims Operations Team Leader is critical to the success of our organisation. The role is at the forefront of the delivery of excellence in everything we do for our: Colleagues Policyholders Business Partners. This will be achieved through creating an inspiring team environment, encouraging open communications and the sharing of knowledge and ideas whilst setting clear team goals and targets that are fully understood and supported across the team. Responsibilities: Accountabilities and Responsibilities To ensure that all SLA’s, financial targets and business plan objectives are delivered within the appropriate agreed timescale. Lead, develop and motivate a team of Claims Operations colleagues. Continually seek to improve our customer and colleague facing processes. Ensure that all regulatory and governance measures are fully understood and delivered. Understand the commercial and financial impact of individual and team performance. Understand team and individual productivity, setting targets to deliver KPI through Performance Leadership. Lead and embed departmental protocols and guidelines to ensure client service standards are adhered to. Establish and maintain a competent level of technical, product and system knowledge to support the team. Measure, analyse and report on team and individual productivity, current working practices and KPI’s. To support the Operations Manager with transformational projects and activities. Implement structured coaching, and training and development activities for staff and reviewing the effectiveness of these. Develop a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs. Provide support, mentoring and guidance to others as required liaising with the Human Resources t

Responsibility: policyholders, accountabilities and Responsibilities, to ensure that all SLA’s, financial targets and business plan objectives are delivered within the appropriate agreed timescale, lead, develop and motivate a team of Claims Operations colleagues

Requirements: candidate Profile, essential, must have assessing experience and/or team management experience, experience of the Insurance industry – ideally within a Claims function

full-time | Permanent

Job position: team leader

2023-09-21

First Response Team Leader Uxbridge

Overview: An exciting opportunity has arisen for an experienced leader to manage an established and successful team within the credit hire customer service industry. This is a fast-paced role, where you will lead a highly focused team who are dedicated to providing first class customer care to those who have suffered a road traffic accident. With a focus on maximising hire opportunities, the First Response Team Leader will be responsible for supporting and managing the performance of a team of 10 (and growing!) to achieve individual and team targets. Supported by a network of other leaders, and collaborating with the team and existing work providers, you will gain insight into the philosophies and driving forces of the business to hone your decision-making skills and be able to encourage profitable outcomes from the team. The First Response team itself are energetic, sociable and results driven, sharing a dedication to the well-being and growth of the business. You will employ your established leadership talents and previous experience of influencing and motivation to manage their performance to greater successes. Responsibilities: To ensure all new claims into the business are investigated in line with business expectations and opportunities maximised Organise shift patterns to support forecasted work volumes Build and maintain relationships with work providers to support business growth To monitor the team’s performance using MI, KPIs, QA and observation Identify training and development areas both across the team and individually Carry out regular team appraisals Ensure all processes and systems remain fit for purpose Drive the implementation of any changes as required Respond promptly to high call volumes, utilising business resources to respond to busier periods, avoiding any adverse impact on the customer journey Assist in team queries and escalations, including customer dissat

Responsibility: to ensure all new claims into the business are investigated in line with business expectations and opportunities maximised, organise shift patterns to support forecasted work volumes, build and maintain relationships with work providers to support business growth, to monitor the team’s performance using MI, KPIs, QA and observation

Requirements: analysis and problem solving skills, confident making fast, informed decisions

full-time | Permanent

Job position: team leader

2023-05-25

Pet Team Leader -Service Portsmouth

Overview: Pet Insurance Team Leader Lakeside, Portsmouth To manage and develop the department and meet Customer service and Claims SLA’s that achieve business plan objectives and financial targets. Ensure that an organised, efficient and effective service is provided to meet the expectations and technical standards of internal and external stakeholders. Responsibilities: Manage, lead, develop and motivate a team of Customer Contact Agents. Achieve challenging team targets and goals. Assess and make suggestions for improvement on existing departmental processes. Manage the delivery of SLA’s and FCA requirements ensuring operational targets and customer standards are met through effective management of the team. Understand the commercial and financial impact of individual and team performance. Understand team and individual productivity, setting targets to deliver KPI through Performance Management. Manage and embed departmental protocols and guidelines to ensure client service standards are adhered to. Establish and maintain a competent level of technical, product and system knowledge to support the team. Drive employee motivation by demonstrating role model behaviour. Measure, analyse and report on team and individual productivity, current working practices and KPI’s. Be proactive in identifying operational issues and proposing solutions/changes that will positively address these. Implement structured coaching, and training and development activities for staff and reviewing the effectiveness of these. Develop a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs. Demonstrate good customer skills in all dealings whilst continually promoting MSG values and culture. Commit to own personal development. Provide support, mentoring and guidance to others as require

full-time | Permanent

Responsibility: manage, lead, develop and motivate a team of Customer Contact Agents, achieve challenging team targets and goals, assess and make suggestions for improvement on existing departmental processes, manage the delivery of SLA’s and FCA requirements ensuring operational targets and customer standards are met through effective management of the team

Requirements: essential, experience of Insurance and managing a team, the ability to demonstrate strong leadership skills within a challenging results-orientated environment, experience of achieving targets and goals

Job position: team leader

2023-04-30

Pet Team Leader -Service Portsmouth

Overview: Pet - Team Leader To manage and develop the department and meet Customer service and Claims SLA’s that achieve business plan objectives and financial targets. Ensure that an organised, efficient and effective service is provided to meet the expectations and technical standards of internal and external stakeholders. Responsibilities: Manage, lead, develop and motivate a team of Customer Contact Agents. Achieve challenging team targets and goals. Assess and make suggestions for improvement on existing departmental processes. Manage the delivery of SLA’s and FCA requirements ensuring operational targets and customer standards are met through effective management of the team. Understand the commercial and financial impact of individual and team performance. Understand team and individual productivity, setting targets to deliver KPI through Performance Management. Manage and embed departmental protocols and guidelines to ensure client service standards are adhered to. Establish and maintain a competent level of technical, product and system knowledge to support the team. Drive employee motivation by demonstrating role model behaviour. Measure, analyse and report on team and individual productivity, current working practices and KPI’s. Be proactive in identifying operational issues and proposing solutions/changes that will positively address these. Implement structured coaching, and training and development activities for staff and reviewing the effectiveness of these. Develop a performance orientated culture, enabling all staff to contribute effectively and be continually motivated to achieve high levels of productivity and outputs. Demonstrate good customer skills in all dealings whilst continually promoting MSG values and culture. Commit to own personal development. Provide support, mentoring and guidance to others as required. Manage and embed HR processes.

full-time | Permanent

Job position: team leader

2022-12-31

Accounts Team Leader Portsmouth

Overview: To manage the team to achieve KPIs in order to consistently achieve business plan objectives and financial targets, through effective leadership, motivation and development. Responsibilities:Mandatory Responsibilities: Understand, promote and adhere to regulatory policies and departmental procedures across each of the divisional business units. Be aware of, and familiar with the Company's Treating Customers Fairly, Consumer Duty, and all other regulatory activities and initiatives, and embed these into your daily working activities. Adhere to all legal, information security and compliance requirements. Ensure emerging risks are identified, assessed and captured within the departmental risk register and, where appropriate, subject to escalation to senior management. Ensure operational controls are carried out in accordance with business policies and procedures. Ensure actions for control improvements are dealt with in accordance with agreed timescales. Ensure proactivity in identifying areas for control improvement Coach and mentor the team to ensure that productivity and quality targets are achieved Accountabilities and Main Responsibilities of Job: Manage the delivery of SLAs, ensuring operational targets and customer standards are met through effective management of the team Understand the commercial and financial impact of individual and team performance Understand team and individual productivity, setting targets to deliver KPI through Performance Management Manage and embed departmental protocols and guidelines to ensure customer and company service standards are adhered to Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image Develop and maintain a competent level of technical, product and system knowledge to support the team Demonstrate role model behaviour - e

Responsibility: understand, promote and adhere to regulatory policies and departmental procedures across each of the divisional business units, be aware of, and familiar with the Company's Treating Customers Fairly, Consumer Duty, and all other regulatory activities and initiatives, and embed these into your daily working activities, adhere to all legal, information security and compliance requirements, ensure emerging risks are identified, assessed and captured within the departmental risk register and, where appropriate, subject to escalation to senior management

Requirements: the ability to demonstrate strong leadership skills within a challenging results-orientated environment, experience of achieving targets and goals, experience of working in a customer service environment, ability to develop and motivate others in a changing environment

full-time | Permanent

Job position: team leader

2022-12-08

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apprentice

5 the last 245 days, recently 2023-09-13

Responsibility

data Breaches
ensuring the smooth running of the installation of all types of glazing units on various vehicles
assess any reports of data breaches and carry out initial risk assessment
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being responsible for providing an inspirational automotive glass replacement service to our customers and ensuring their needs are met
ensure accurate records of data breaches are maintained
follow system and procedural processes to ensure compliance with the Financial Conduct Authority
demonstration of excellent customer service
provide advice to the business on remedial actions and monitor completion of required actions
delivering customer excellence to every customer you deal with
adhering to a high quality of health & safety standards at all times
identify and flag high risk data breaches to the DPO immediately
ensuring you take responsibility for our customers and provide resolutions
to undertake other reasonable responsibilities and projects as part of the ALEX programme
prepare monthly and quarterly breach reports to strict deadlines
taking ownership for your own development within BGL Insurance
to adhere to all processes and company procedures
monitor breaches for trends and patterns and identify potential areas of improvement
be determined to succeed and accountable for results for yourself and the business
to be part of a team culture by understanding your role as a customer service advisor
team Support
taking inbound calls from prospective and current customers who would like a new quote for their car or home insurance or change to an existing insurance policy
support the Data Protection Managers by carrying out research or collecting information as required
what will I be doing as the Customer Services Apprentice?
monitor the data protection inbox
triage incoming data protection queries and carry out any necessary information gathering before allocating to Data Protection Managers
help maintain GDPR governance records
assist with the maintenance and monitoring of risk records for the Data Protection Team
why chose us?

Requirements

academic/Professional Skills
22 days of annual leave
1 year plus relevant work experience in a regulated environment
Show more +36
passionate about delivering customer service
retail Discounts
awareness of data protection law and willingness to work towards in depth data protection law knowledge
good numeracy and literacy skills
eye Care Vouchers
knowledge of the insurance industry is preferred
commitment and willing to learn
charity Work Opportunities
strong written and verbal communication skills
A dedicated mentor
GCSE’s at a level 4 or above or Equivalent
good keyboard skills
1-2-1 support from a qualified assessor
working experience/Personal attributes
excellent time management and attention to detail
who can apply…
strong analytical and problem resolution skills
anyone, looking to start their career no matter what your academic background is as long as you have…
great written and verbal communication skills
what skills or experience do I need to be an Apprentice Customer Experience Representative?
ability to understand business processes and to provide recommendations for compliance requirements
please feel free to email [email protected] with any queries or questions including the job title in the subject line
the ability to work effectively as part of a team
is a confident, self-starter, with strong interpersonal skills and a 'can-do' attitude
A positive attitude towards learning and work
has good judgement, and can demonstrate commitment to high standards of ethics, regulatory compliance, customer service and business integrity
A good track record of attendance and in being punctual
statistical reporting experience preferable
the desire to succeed even when you feel challenged
be able to work between the hours of 8am-8pm Monday to Friday, 8am-6pm on Saturdays & 9am-5pm on Sundays – hours are during apprenticeship
ability to work comfortably autonomously and as part of a team
you don’t need previous experience of customer service or insurance. We’ll help you develop all the skills needed; however, we want people who are passionate, enthusiastic individuals willing to learn
A willingness to travel and stay away from home for up to 4 weeks to attend technical training at our Auto Windscreens Academy in Chesterfield
A good level of verbal and numerical skills
comfortable dealing with all levels of the business and creating strong relationships with stakeholders
A desire to undertake manual labour and work outside

Current offers for the position:

Data Protection Apprentice Peterborough

Overview: The Data Protection Team is a busy team responsible for overseeing data protection compliance across the Markerstudy Group. This Apprenticeship provides excellent training, and the role is to assist the Data Protection Team in providing data protection focused legal/regulatory advice, identifying data protection issues and monitoring data protection compliance. The ideal candidate will be able to demonstrate a keen interest in data protection and have experience working in a busy work environment in a regulated company. A good knowledge of data protection law will be an advantage, but full training will be provided. Responsibilities: Data Breaches Assess any reports of data breaches and carry out initial risk assessment. Ensure accurate records of data breaches are maintained. Provide advice to the business on remedial actions and monitor completion of required actions. Identify and flag high risk data breaches to the DPO immediately. Prepare monthly and quarterly breach reports to strict deadlines. Monitor breaches for trends and patterns and identify potential areas of improvement. Team Support Support the Data Protection Managers by carrying out research or collecting information as required. Monitor the data protection inbox. Triage incoming data protection queries and carry out any necessary information gathering before allocating to Data Protection Managers. Help maintain GDPR governance records (including records of processing). Manage the Group’s registrations with the ICO, ensuring registrations are up to date and paid each year in line with regulatory requirements. Assist the team with the production of documents such as reports and PowerPoint presentations. Assist with the maintenance and monitoring of risk records for the Data Protection Team. Monitor deadlines for work tasks and regulatory deadlines and ensure diaries

Responsibility: the Data Protection Team is a busy team responsible for overseeing data protection compliance across the Markerstudy Group, data Breaches, assess any reports of data breaches and carry out initial risk assessment, ensure accurate records of data breaches are maintained

Requirements: academic/Professional Skills, 1 year plus relevant work experience in a regulated environment, awareness of data protection law and willingness to work towards in depth data protection law knowledge, knowledge of the insurance industry is preferred

full-time | Part-time

Software: powerpoint, excel, word

Job position: apprentice

2023-09-13

Apprentice Customer Experience Representative Peterborough

Overview: Apprentice Customer Experience Representative – Level 2 Start date: September 2023 Salary: £17,127 plus a shift allowance “We’d like you to join us!” We’re looking for passionate people wanting to kickstart their career and create seamless customer experiences whilst earning and learning. You will complete a nationally recognised qualification as part of an apprenticeship scheme. Customer Services Apprenticeship - Level 2 This Apprenticeship provides the foundation for a career with BGL insurance. Excellent training will be provided to support you in becoming a Customer Experience Representative in our award-winning contact centres. During the 15-month programme you will gain knowledge and experience through structured, on the job training and a range of development opportunities. Responsibilities: What will I be doing as the Customer Services Apprentice? Taking inbound calls from prospective and current customers who would like a new quote for their car or home insurance or change to an existing insurance policy Follow system and procedural processes to ensure compliance with the Financial Conduct Authority. Delivering customer excellence to every customer you deal with Ensuring you take responsibility for our customers and provide resolutions Taking ownership for your own development within BGL Insurance Be determined to succeed and accountable for results for yourself and the business Why chose us? Here are some of our amazing benefits: A hybrid working model (split of working at home and the office) Entry into a monthly prize draw (top prize being £3,000) 25 days annual leave, which increases 1 day per year until the maximum of 30 days is hit (this excludes bank holidays) A virtual GP service Opportunity for volunteering days On top of this,

Responsibility: what will I be doing as the Customer Services Apprentice?, taking inbound calls from prospective and current customers who would like a new quote for their car or home insurance or change to an existing insurance policy, follow system and procedural processes to ensure compliance with the Financial Conduct Authority, delivering customer excellence to every customer you deal with

full-time

Requirements: what skills or experience do I need to be an Apprentice Customer Experience Representative?, passionate about delivering customer service, good numeracy and literacy skills, commitment and willing to learn

Salary: salary

Job position: apprentice

2023-04-28

Apprentice - Mobile Windscreen Technician Ipswich

Overview: Are you at the very start of your career and would you like the opportunity to work for a Times 100 Best Company and Investors in People Gold Champion organisation? You will be working for… Markerstudy Group an energetic and highly innovative organisation, established in 2001 and employing around 4,000 staff in locations throughout the UK, we are committed to our ethos of ‘putting the fun into insurance’ for the good of our customers, employees and the community. As part of Markerstudy group Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen glues that will set even in damp or freezing conditions. Your career… Could start within The Markerstudy Group’s very own apprenticeship academy, which is called ALEX (Apprentice Learning EXperience). Throughout ALEX the balance of tailored learning, practical experience and qualification provision will provide you with a fantastic opportunity to start a long, valued and successful career. Working within Auto Windscreens as an ALEX Apprentice you will learn the skills, knowledge and behaviours required to fulfil your new role enabling you to add real value to the business through completing a Level 2 Intermediate Apprenticeship in Automotive Glazing Responsibilities: Ensuring the smooth running of the installation of all types of glazing units on various vehicles Being responsible for providing an inspirational automotive glass replacement service to our customers and ensuring their needs are met. Demonstration of excellent customer service Adhering to a high quality of health & safety standards at all times To undertake other reasonable responsibilities and projects as part of the ALEX programme. To adhere to all processes and company procedur

full-time

Responsibility: ensuring the smooth running of the installation of all types of glazing units on various vehicles, being responsible for providing an inspirational automotive glass replacement service to our customers and ensuring their needs are met, demonstration of excellent customer service, adhering to a high quality of health & safety standards at all times

Requirements: 22 days of annual leave, retail Discounts, eye Care Vouchers, charity Work Opportunities

Job position: apprentice

2023-03-14

Apprentice - Mobile Windscreen Technician St Austell

full-time

Requirements: 22 days of annual leave, retail Discounts, eye Care Vouchers, charity Work Opportunities

Job position: apprentice

2023-02-04

Apprentice - Mobile Windscreen Technician Leeds

full-time

Requirements: 22 days of annual leave, retail Discounts, eye Care Vouchers, charity Work Opportunities

Job position: apprentice

2023-01-17

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management accountant

3 the last 55 days, recently 2023-08-10

Responsibility

taking the lead in the production and review of financial accounts and prepare balance sheet reconciliations
produce and post journals into Sage Intacct accounting system
manage the monthend process and TB spreadsheet and ensure the accounts are produced timely and accurately
Show more +31
production of Profit and Loss for Flash reporting
responsible for the calculation of the solvency 2 balance sheet and SCR for the various insurance companies
balance Sheet reconciliations and other monthend reporting
responsible for completing the solvency 2 quarterly and annual returns
reconcile and resolve any inter-company matrix difference
provide analysis and deliver insight that links financial reports to business strategies
preparation of annual budgets for all insurance companies as required under the terms of MISL’s various service contracts
ad-hoc reports/analysis as required
improve the impact, and understanding, of financial reporting on business performance
responsibility for the preparation of monthly management information for inclusion in the CFO reports
liaising with Management accountants from wider areas of the Markerstudy finance teams
building partnerships and strong relationships with all senior managers and their teams and providing financial support to commercial decision making
complete cashbook reconciliations and related tasks as required
assist with daily online banking. Review and authorise payments in line with mandate
ensure that all work is accurate, deadlines are met and that the workload is managed effectively with minimal supervision
challenging current ways of working, driving efficiencies and cost savings wherever possible
support the forecast and annual budget cycles by running the detailed forecast models supporting each BU, understanding the inputs and outputs and assisting with the preparation of summaries of the forecast results, highlighting variances against Business Plans and prior forecasts, and documenting the financial impacts of action plans implemented to close any gaps
investigate and resolve direct queries from both internal and external parties when required
assisting with year-end audit, ad-hoc projects, and any other finance tasks as required
assist in the preparation and review of cost cards for the different areas of the business with the aim of understanding the full costs of all activities, working with the operations teams to highlight specific areas of improvement and model the financial implications of proposed changes
be a team player and assist other members of the department when necessary to ensure overall department objectives are met
understand the Company's Values , Treating Customers Fairly, and Customer Charter initiatives and embed these into daily working activities
maintain an understanding of all underwriting systems and how all systems interact with the Financial Systems
adhere to all legal, regulatory, information security and compliance requirements and undertake necessary training to ensure a good understanding
ensure that all process notes are maintained and continuously tested
preparation and reconciliation of other technical data and schedules for inclusion in statutory accounts and various other regulatory returns; to include investments and foreign exchange
assisting in the building of financial models, and delivering analysis and insight from them on new business opportunities; providing options and scenarios for business decisions
any other tasks as reasonably required
liaise with other team members and the wider finance department to ensure data is both received from and supplied to in a manner which will allow the all service level commitments to be achieved. To include group and board reporting
to provide management with information as required enabling effective decision-making when managing the business
responsible for ensuring the insurance accounts systems are maintained in the most streamlined and efficient manner possible and therefore continuously recommend, seek agreement and implement process improvements as required

Requirements

essential Skills
adopts working practices in accordance with regulations in order to accurately produce information in compliance with the legislation
interprets any new standards or UITF announcements and ensures that ledgers are reflected appropriately
Show more +30
strong team player
keen eye for detail and accuracy
part Qualified ACCA/CIMA/ACA, or equivalent - preferred, however applicants with the relevant experience and no qualifications will also be considered
displays a good working knowledge of Sage and what it is capable of
provides support to the team as required
adopts methodical working practices with clear audit trails
strong communication skills at all levels, with a wide range of audience both internal and external
analytical, willing to attempt to solve complex problems and with a good level of commercial acumen
works well with other team members and uses interpersonal skills to accomplish tasks
ability to remain motivated in a changing working environment
plans and executes the budget and solvency processes and ensures all deadlines are met without compromising expected standards or bypassing the agreed review process
self-motivated to achieve an expected level of work
ability to manage own workload with multiple ongoing work streams
robust with an ability to remain motivated in a challenging environment
demonstrates a flexible attitude at work and can adopt different work methods to meet the needs of the business
desirable Skills
attention to detail, accuracy, presentation
good team player
encourages by example, a customer focused approach to work throughout the team
experienced with accounts software packages for example, Sage Intacct, Sage 50 or similar
self-starter, pro-active and independent
actively seeks out learning opportunities in all work circumstances
finance background/knowledge
desirable
insurance Knowledge
good communication, interpersonal and influencing skills with the ability to build strong relationships and communicate effectively in order to explain financial concepts to non-finance people
forecasting and budgeting experience
general understanding of Insurance industry practices & principles
experience in Financial services industry would be advantageous
finance systems experience, especially with SAGE Intacct, DataRails and Anaplan. However training will be provided

Current offers for the position:

Insurer Management Accountant Haywards Heath

Overview: To provide management with information as required enabling effective decision-making when managing the business. Responsibilities: Taking the lead in the production and review of financial accounts and prepare balance sheet reconciliations. Manage the monthend process and TB spreadsheet and ensure the accounts are produced timely and accurately. Responsible for the calculation of the solvency 2 balance sheet and SCR for the various insurance companies Responsible for completing the solvency 2 quarterly and annual returns. Preparation of annual budgets for all insurance companies as required under the terms of MISL’s various service contracts. Responsibility for the preparation of monthly management information for inclusion in the CFO reports. Preparation and reconciliation of other technical data and schedules for inclusion in statutory accounts and various other regulatory returns; to include investments and foreign exchange. Assist with daily online banking. Review and authorise payments in line with mandate. Liaise with other team members and the wider finance department to ensure data is both received from and supplied to in a manner which will allow the all service level commitments to be achieved. To include group and board reporting. Responsible for ensuring the insurance accounts systems are maintained in the most streamlined and efficient manner possible and therefore continuously recommend, seek agreement and implement process improvements as required. Maintain an understanding of all underwriting systems and how all systems interact with the Financial Systems. Ensure that all process notes are maintained and continuously tested. Any other tasks as reasonably required Qualifications: Plans and executes the budget and solvency processes and ensures all deadlines are met without compromising expected standards or bypassing the agreed review process. Ado

Responsibility: to provide management with information as required enabling effective decision-making when managing the business, taking the lead in the production and review of financial accounts and prepare balance sheet reconciliations, manage the monthend process and TB spreadsheet and ensure the accounts are produced timely and accurately, responsible for the calculation of the solvency 2 balance sheet and SCR for the various insurance companies

Requirements: plans and executes the budget and solvency processes and ensures all deadlines are met without compromising expected standards or bypassing the agreed review process, adopts working practices in accordance with regulations in order to accurately produce information in compliance with the legislation, interprets any new standards or UITF announcements and ensures that ledgers are reflected appropriately, displays a good working knowledge of Sage and what it is capable of

full-time | Permanent

Software: excel

Job position: management accountant

2023-08-10

Assistant Management Accountant Portsmouth

Overview: To support the Reporting Manager by providing effective financial management information for internal and external distribution and completing key month end reporting, in a timely and accurate manner. Responsibilities: Produce and post journals into Sage Intacct accounting system Production of Profit and Loss for Flash reporting Balance Sheet reconciliations and other monthend reporting Reconcile and resolve any inter-company matrix difference Ad-hoc reports/analysis as required Liaising with Management accountants from wider areas of the Markerstudy finance teams Complete cashbook reconciliations and related tasks as required. Ensure that all work is accurate, deadlines are met and that the workload is managed effectively with minimal supervision. Investigate and resolve direct queries from both internal and external parties when required. Be a team player and assist other members of the department when necessary to ensure overall department objectives are met. Qualifications: Essential Skills Strong Excel skills. Strong team player. Keen eye for detail and accuracy Provides support to the team as required. Strong communication skills at all levels, with a wide range of audience both internal and external. Ability to remain motivated in a changing working environment. Ability to manage own workload with multiple ongoing work streams. Desirable Skills Experienced with accounts software packages for example, Sage Intacct, Sage 50 or similar Finance background/knowledge Insurance Knowledge

Responsibility: to support the Reporting Manager by providing effective financial management information for internal and external distribution and completing key month end reporting, in a timely and accurate manner, produce and post journals into Sage Intacct accounting system, production of Profit and Loss for Flash reporting, balance Sheet reconciliations and other monthend reporting

Requirements: essential Skills, strong team player, keen eye for detail and accuracy, provides support to the team as required

full-time | Permanent

Software: excel

Job position: management accountant

2023-06-28

Assistant Management Accountant Portsmouth

Overview: Assistant Management Accountant Portsmouth / Hybrid working The Assistant Management Accountant supports the Finance Business Partner in providing financial information and analysis in order for them to give analysis and insight to managers, challenging their thinking, helping them make more informed decisions and driving business strategy. Their role is to help the Finance BP provide 'real time' support and analysis, to be a trusted adviser and to add value that will assist in decision making. In this role you will be working closely with finance colleagues and would have a key role in providing effective and timely financial management information and analysis. Responsibilities: Provide key daily and monthly reporting to the business units under your remit – specifically daily tracker reports and P&L’s by Product or Affinity. Provide detailed analysis and commentary on Business Unit results. Support the forecast and annual budget cycles by running the detailed forecast models supporting each BU, understanding the inputs and outputs and assisting with the preparation of summaries of the forecast results, highlighting variances against Business Plans and prior forecasts, and documenting the financial impacts of action plans implemented to close any gaps. Assist in the preparation and review of cost cards for the different areas of the business with the aim of understanding the full costs of all activities, working with the operations teams to highlight specific areas of improvement and model the financial implications of proposed changes. Provide analysis and deliver insight that links financial reports to business strategies. Improve the impact, and understanding, of financial reporting on business performance. Building partnerships and strong relationships with all senior managers and their teams and providing financial support to commercial decision making. Assisting in the bu

Responsibility: assistant Management Accountant, support the forecast and annual budget cycles by running the detailed forecast models supporting each BU, understanding the inputs and outputs and assisting with the preparation of summaries of the forecast results, highlighting variances against Business Plans and prior forecasts, and documenting the financial impacts of action plans implemented to close any gaps, assist in the preparation and review of cost cards for the different areas of the business with the aim of understanding the full costs of all activities, working with the operations teams to highlight specific areas of improvement and model the financial implications of proposed changes, provide analysis and deliver insight that links financial reports to business strategies

full-time | Permanent

Requirements: part Qualified ACCA/CIMA/ACA, or equivalent - preferred, however applicants with the relevant experience and no qualifications will also be considered, analytical, willing to attempt to solve complex problems and with a good level of commercial acumen, good communication, interpersonal and influencing skills with the ability to build strong relationships and communicate effectively in order to explain financial concepts to non-finance people, robust with an ability to remain motivated in a challenging environment

Software: affinity, excel

Job position: management accountant

2023-06-17

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insurance technician

8 the last 159 days, recently 2023-05-21

Responsibility

responsibilities to include
to undertake other reasonable responsibilities and projects as instructed by their line manager
insurance SalesTechnician – this is not an aggressive sales environment, and full training will be provided
Show more +33
answering inbound telephone calls
where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
classroom, Academy through to graduation to the Contact Centre
making outbound telephone calls
where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
full support and coaching are provided throughout the entirety of your employment with us
willing to go the extra mile to ensure customer satisfaction
provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
we love to see people succeed and help them to get there
utilise all relevant information to maximise opportunities to cross sell and up sell insurance products
note that no experience is necessary
understand customers issues and recommend solutions
establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
the purpose of this role is to maximise customer sales through providing an enhanced customer experience
maximise targets through the provision of effective and efficient communication and negotiation skills
develop and maintain a competent level of technical, product and system knowledge
opportunities will arise from both inbound and outbound activity
use all relevant information to optimise opportunities to cross sell and up sell insurance products
manage time effectively to ensuring quality and accuracy requirements are met
deliver individual quantitative targets, adhering to quality and accuracy standards
you must provide excellent customer service and effective administration to ensure a smooth journey for the customer
evidence excellent problem-solving capabilities
contribute to the achievement of team and operational targets
manage time effectively to meet required business targets ensuring quality and accuracy requirements are met
operate within own area of accountability, proactively escalating issues and seeking guidance
this is a really good chance to kick-start a career in insurance within a Top 100 UK Company
effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision
commit to own personal development
understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
adhere to Company processes with regards to Financial Conduct Authority , Data Protection Act and Treating Customers Fairly requirements
understand business issues and recommend solutions to improve
provide support and guidance to others as required
you will be working in the bespoke market dealing with unique vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events

Requirements

strong team player
excellent communication skills
results orientated
Show more +14
confident phone manner
good communication skills at all levels
target driven
ability to remain motivated in a changing working environment
the ability to build rapport with customers and colleagues
good keyboard skills
to work effectively as an individual and as part of the team
works on own initiative
the ability to work under pressure and prioritise workloads
target/Goal driven
passion for providing excellent customer serice
excellent communication/ Problem Solving skills
works on own initiative and thrives on working in a fast-paced environment
our key challenges are…

Current offers for the position:

Insurance Technician - New Business St Ives

Overview: Job Specification: Insurance Technician - Sales Here at Lancaster Insurance Services we are looking for self-motivated individuals who are looking to work in a friendly and supportive environmnent. We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company. For all applications please either apply via with your CV on talentacquisition@markerstudy.com or Via our vacancies page Responsibilities: Responsibilities to include. Answering inbound telephone calls. Making outbound telephone calls (no “cold calling”) Willing to go the extra mile to ensure customer satisfaction Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision. Understand customers issues and recommend solutions. Maximise targets through the provision of effective and efficient communication and negotiation skills. Use all relevant information to optimise opportunities to cross sell and up sell insurance products. Evidence excellent problem-solving capabilities Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met. Commit to own personal development. Adhere to Company proce

Responsibility: responsibilities to include, answering inbound telephone calls, making outbound telephone calls, willing to go the extra mile to ensure customer satisfaction

Requirements: target/Goal driven, excellent communication/ Problem Solving skills, works on own initiative and thrives on working in a fast-paced environment

We offer: full training, excellent bonus structure, free Tea/Coffee, breakfast club

full-time | Permanent

Job position: insurance technician

2023-05-21

Insurance Technician - Customer Service St Ives

Overview: Job Specification: Insurance Technician - Service Here at Lancaster Insurance Services we are looking for self-motivated individuals who are looking to work in a friendly and supportive environmnent. We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster Insurance is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work You will be working in the bespoke market dealing with unique and classic vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company. For all applications please either apply via with your CV on talentacquisition@markerstudy.com or Via our vacancies page Responsibilities: Responsibilities to include. Answering inbound telephone calls. Willing to go the extra mile to ensure customer satisfaction Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision. Understand customers issues and recommend solutions. Use all relevant information to optimise opportunities to cross sell and up sell insurance products. Evidence excellent problem-solving capabilities Manage time effectively to ensuring quality and accuracy requirements are met. Commit to own personal development. Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements. Qualifications: Essential Skills:

Responsibility: responsibilities to include, answering inbound telephone calls, willing to go the extra mile to ensure customer satisfaction, effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision

Requirements: passion for providing excellent customer serice, excellent communication/ Problem Solving skills, works on own initiative and thrives on working in a fast-paced environment

We offer: full training, excellent bonus structure, free Tea/Coffee, breakfast club

full-time | Permanent

Job position: insurance technician

2023-04-18

Insurance Technician - Renewal Invites St Ives

Overview: We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Lancaster is all about making a difference. A difference for our customers and for our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. You will be working in the bespoke market dealing with unique vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company. Responsibilities: To undertake other reasonable responsibilities and projects as instructed by their line manager Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision Utilise all relevant information to maximise opportunities to cross sell and up sell insurance products Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image Develop and maintain a competent level of technical, product and system knowledge. Deliver individual quantitative targets, adhering to quality and accuracy standards Contribute to the achievement of team and operational targets Operate within own area of accountability, proactively escalating issues and seeking guidance Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements Understand business issues and recommend solutions to improve Commit to own persona

Responsibility: to undertake other reasonable responsibilities and projects as instructed by their line manager, where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly, where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met, provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision

Requirements: strong team player, results orientated, good communication skills at all levels, ability to remain motivated in a changing working environment

full-time | Permanent

Job position: insurance technician

2023-03-28

Insurance Technician - 27th March 2023 St Ives

Overview: Job Specification: Insurance Technician for both our Sales and Service Team. Sales is not an aggressive sales environment, note above about full training being provided. Classroom, Academy through to graduation to the Contact Centre. Full support and coaching are provided throughout the entirety of your employment with us. We love to see people succeed and help them to get there. Note that no experience is necessary. The purpose of these roles are to maximise customer sales and providing an enhanced customer experience post sale. Opportunities will arise from both inbound and outbound activity. You must provide excellent customer service and effective administration to ensure a smooth journey for the customer. You will be working in the bespoke market dealing with unique vehicles and can experience exciting opportunities such as career mapping and meeting our customers face to face at events. A really good chance to kick-start a career in insurance with a Top 100 Company. For all applications please either apply via with your CV on talentacquisition@markerstudy.com or Via our vacancies page Responsibilities: Responsibilities to include. Answering inbound telephone calls. Making outbound telephone calls (no “cold calling”) Willing to go the extra mile to ensure customer satisfaction Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision. Understand customers issues and recommend solutions. Maximise targets through the provision of effective and efficient communication and negotiation skills. Use all relevant information to optimise opportunities to cross sell and up sell insurance products. Evidence excellent problem-solving capabilities Manage time effectively to meet required business targets ensuring quality and accuracy requirements ar

Responsibility: responsibilities to include, answering inbound telephone calls, making outbound telephone calls, willing to go the extra mile to ensure customer satisfaction

Requirements: target/Goal driven, excellent communication/ Problem Solving skills, works on own initiative and thrives on working in a fast-paced environment, being an employee of Markerstudy Broking, part of the Markerstudy Group of Companies, comes with perks such as discounted cinema tickets, meals and fun days out

full-time | Permanent

Job position: insurance technician

2023-01-31

Insurance Technician (Sales)- 30th January 2023 Manchester

Responsibility: responsibilities to include, answering inbound telephone calls, making outbound telephone calls, willing to go the extra mile to ensure customer satisfaction

full-time | Permanent

Job position: insurance technician

2022-12-20

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Salary at MARKERSTUDY

Earnings on positions in MARKERSTUDY

MARKERSTUDY is looking for employees for positions:

claims handler

Responsibility

Requirements

Current offers for the position:

Personal Injury Claims Handler Chelmsford

Senior Technical Claims Handler 8.1 Chelmsford

Accidental Damage Claims Handler - Bury St Edmunds 16th January Bury St Edmunds

Accidental Damage Claims Handler- 16th January Chelmsford

TP Claims Handler (Non-Protocol Credit Hire Team) Manchester

Salary in other companies in the position claims handler

team leader

Responsibility

Requirements

Current offers for the position:

Claims Operations Team Leader Portsmouth

First Response Team Leader Uxbridge

Pet Team Leader -Service Portsmouth

Pet Team Leader -Service Portsmouth

Accounts Team Leader Portsmouth

Salary in other companies in the position team leader

apprentice

Responsibility

Requirements

Current offers for the position:

Data Protection Apprentice Peterborough

Apprentice Customer Experience Representative Peterborough

Apprentice - Mobile Windscreen Technician Ipswich

Apprentice - Mobile Windscreen Technician St Austell

Apprentice - Mobile Windscreen Technician Leeds

Salary in other companies in the position apprentice

management accountant

Responsibility

Requirements

Current offers for the position:

Insurer Management Accountant Haywards Heath

Assistant Management Accountant Portsmouth

Assistant Management Accountant Portsmouth

Salary in other companies in the position management accountant

insurance technician

Responsibility

Requirements

Current offers for the position:

Insurance Technician - New Business St Ives

Insurance Technician - Customer Service St Ives

Insurance Technician - Renewal Invites St Ives

Insurance Technician - 27th March 2023 St Ives

Insurance Technician (Sales)- 30th January 2023 Manchester

Salary in other companies in the position insurance technician