MARK1 IT SOLUTIONS

Responsibility

• make sure that tickets aren’t “stale” throughout the process
• undertake other duties as required by the Service Delivery Manager
• follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
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• submit Timesheets & Expense reports as indicated on their SOPs
• follow Standard Operating Procedures for daily / weekly recurring tasks
• from time to time the projects team will need additional resource to help deliver projects on-site
• communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Requirements

• A love of Solve Problems & Challenges
• great Communications skills, founded in being a good listener
• advanced understanding of support tools, techniques and how technology is used to provide services
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• advanced understanding of operating systems, business applications, printing systems and network systems
• advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
• advanced experience and understanding of structured cabling
• advanced experience installing and maintaining networking and VoIP equipment
• advanced experience and knowledge of working with the Microsoft 365 Platform
• advanced experience in clean workstation installations
• IT Support: 2 years
• advanced experience working with vendors for expedited troubleshooting of hardware and software systems
• networking & Server Hardware/Software: 2 years
• must be able to type quickly and accurately while talking on the phone
• A deep desire to deliver an amazing Client Experience
• advanced knowledge of IT Applications, Software & Hardware
• melton Mowbray, LE13 1JE: reliably commute or plan to relocate before starting work

Benefits

• mobile phone
• laptop

Earnings for position it technician

Responsibility

• identifying opportunities for improvement both technically and with processes
• identifying and if necessary, securing upsell opportunities

Requirements

• IT Support: 5 years
• networking & Server Hardware/Software: 5 years
• melton Mowbray, LE13 1JE: reliably commute or plan to relocate before starting work

Earnings for position senior technician

Responsibility

• if so, then look no further; Mark1 IT has the perfect role for you with an exciting opportunity within our company
• mark1 IT are very excited to be offering the position of Senior IT Support Technician, as we continue to grow our company and strengthen our team
• do you have a proven track record in IT Support with 5 years+ experience and are looking for your next challenge?
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• working as part of our team to provide exceptional service to our varied client base, you will have a fantastic opportunity to help grow our company and your career
• the role is based in our Melton Mowbray office with the option to work from home 1 day per week upon a successful 3 month review period
• are looking for a role where you will receive high recognition and be rewarded for your contributions, with the opportunity to take your next leap within a small but fast growing company?
• identifying and if necessary, securing upsell opportunities
• working with Service Delivery Team on planning and subsequent delivery of the plan including relationship mapping/management

Requirements

• possess a broad understanding of a variety of hardware, software and networking
• experience with Microsoft 365, Azure and Power BI
• comprehensive understanding with an ability to deliver, connectivity technologies and VOIP Cloud based phone systems
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• ability to build and configure servers, including configuring AD,GPO's, DNS, DHCP, replacing failed drives and rebuilding arrays
• ability to compile written documentation to a high standard for the team to utilise
• relationship building with senior members of an organisation – gaining trust and confidence from clients
• ability to understand and manage process issues relating to project charters and to maximise efficiency through negotiation
• IT Support: 5 years
• ability to work as part of a team with a high degree of drive, determination and motivation to succeed
• networking & Server Hardware/Software: 5 years
• A proven track record in an IT Support role 5+ years
• ability to prioritise and manage multiple tasks
• proven strong customer relationship and negotiation skills
• proven ability to innovate and support service roadmaps

Responsibility

• complete reports and logs accurately
• report any problems and escalate major incidents
• identifying opportunities for improvement both technically and with processes

Requirements

• A proven track record in an IT Support role 2 years
• business experience gained in Service Desk across a range of sectors
• relationship building – gaining trust and confidence from clients
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• ability to work as part of a team with a high degree of drive, determination and motivation to succeed
• ability to prioritise and manage multiple tasks
• proven strong customer relationship and negotiation skills
• excellent interpersonal and communication skills, including written and presentation skills
• possess a good understanding of a variety of hardware and software and be familiar with a range of operating systems and be looking to further develop your skills in all areas of IT support
• IT Support: 3 years
• be able to demonstrate IT related problem-solving skills to 1st line level
• undertaking or have undertaken specific service management training e.g. ITIL