MAJESTIC WINE WAREHOUSES is looking for employees for positions:
junior designer
Trade
media & Communications
Media & Communications
Responsibility
bottle photography and image processing as required
input into creative meetings and share ideas. Pitch creative ideas to colleagues
produce attractive and effective designs for all media
communicate and liaise with the Head of Content & Brand, and Design Manager to receive feedback on designs
collaborate with the rest of the design team to produce final products
liaise effectively with agencies and other team members
execute high quality designs in accordance with Majestic’s brand guidelines across all channels including web and email banners, social media types and POS
support the team through the execution of campaigns and projects
Requirements
previous experience working as part of a design team
good working knowledge of Adobe Suite
strong written and verbal communication skills
ability to meet deadlines in a high pressure environment
the ability to see projects through from inception to production
good organisational skills
motivation to maintain and improve design standards
willingness to listen to feedback and produce pixel-perfect and print-ready work
supply chain planner
Responsibility
location Watford
support wider Supply chain team by raising new purchase orders
monitoring the purchasing inbox and actioning purchase order amendments
efficiently dealing with freshdesk tickets and commercial emergency replenishment requests within agreed SLA’s to support our internal customers
work closely with retail & commercial colleagues to support ad-hoc large order requests and ensure communication is effective at all times
work on selected products to support and delivery Supply Chain Initiatives which supports the wider Supply Chain plan and overall strategy
discipline: Support Centre
maintaining optimum availability in store and Hemel of all retail lines that these are planned to be allocated in line with allocation guidelines to ensure the right stock in the right store
contact centre advisor
Working hours
permanent
Responsibility
location Watford
deliver exceptional customer service across all Majestic channels; telephony, email, social media
take ownership of all customer queries and strive to deliver the best possible resolution every time
represent the brand. As the voice of Majestic, you’ll always provide an engaging, positive and empathetic customer experience
support with outbound calling activities that add value to Majestic and our customers
achieve all key performance indicators, including excellent CSAT, quality and productivity
ensure customer queries are dealt with promptly and in line with our service level agreements
adhere to all legislation regarding customer confidentiality and data protection
Requirements
proven experience working in a customer service environment
excellent written and verbal communication skills
experience driving sales through exceptional service
experience and confidence working towards targets in a KPI driven environment
the ability to work and communicate effectively in a team
excellent time management and organisational skills
strong computer skills and confidence working with different technical systems
A passion for providing exceptional customer service and genuine empathy - a desire to deliver the best possible customer experience on the first contact
warehouse operative
Working hours
permanent
Responsibility
location Hemel Hempstead
to work effectively as a member of the Warehouse Distribution Team, through effective and appropriate communication
accurately pick stock using our existing WMS via voice control
preparing and packing items for despatch accurately, on time and in accordance with instructions
ensure that warehouse, stock and equipment is kept clean and safe as per company Health and Safety procedures
to use all equipment provided in a safe and correct manner, in accordance with Company procedures and safety rules
ensure that all housekeeping requirements are being met
discipline: Distribution Centre
Requirements
ability to meet the physical demands of the job - Manual Handling
must be flexible and able to work 5 out of 7 shifts when required
team player with strong, consistent work ethic
good organisational skills and a methodical approach to work
energy, enthusiasm, positive, commitment and a can-do flexible attitude
operations manager
Working hours
permanent
Responsibility
working with the RM to Drive sales and cash culture across the Region
optimise KPI performance across the Region by working with the RM to identify monthly focus KPIs and relevant stores support
running the regional operations and driving sales and KPIs in the RM’s absence
support the L&D initiatives to ensure a high level of engagement and completion
maintains and nurtures Majestic company culture and values in all store related initiatives
expectation of visibility in stores 4-5 days a week
feedback and contribute to the wider Regional sales plan through your observations and experience
working with your RM, the region’s Flexi Team Manager and HRBP to deliver a people plan that maximises sales across the Region
Requirements
high level of knowledge on Majestic’s in-store operational working practices
previous experience of building and developing high performing store teams
excellent attention to detail, planning and time management skills
able to collaborate and communicate with a wide variety of key stakeholders
be an inspirational leader demonstrating our company values - Dynamic, Respectful & #TWAM
be able to inspire and engage through your leadership by bringing teams on the journey
ability to land and impact change and initiatives in a fast-paced retail environment
ability to interpret data & form key findings into action plans which result in tangible improvements
copywriter
Working hours
permanent
Language
english
Responsibility
location Watford
research, write and refresh copy for past and upcoming lines into the business
research and write SEO-optimised blog articles for the Majestic blog
write engaging copy for weekly social media posts across multiple channels
take increasing ownership of key pieces of the DM in our customer calendar
manage key areas of DM production, utilising agencies and proofreaders
write content for point-of-sale items, including posters, price tickets, marketing materials, etc
act as a tone of voice and content guardian for product copy and marketing emails
Requirements
able to thrive in fast-paced environments and plan workload effectively and independently
knowledge of wines, beer and spirits. WSET qualifications are a plus, but not essential
previous marketing experience preferred but not essential
A degree in English, journalism, history, marketing or a humanities subject preferred, but not essential
previous writing or journalism background preferred
knowledge of search-engine optimisation, copywriting and advertising is a benefit
creative and commercial motivation
good knowledge of wine, beers and spirits, as well as an understanding of Majestic customers
brand manager
Working hours
full-time | Permanent
Requirements
bachelor's degree in Human Resources, or a related field
minimum of 5 years of experience in employer branding, recruitment, or related field
strong understanding of social media and digital marketing channels
excellent communication skills, with the ability to craft compelling messaging for different audiences
the ability to engage and influence others well
strong project management skills, with the ability to manage multiple projects and stakeholders
analytical mindset, with the ability to measure and report on the effectiveness of employer branding initiatives
passion for creating an inclusive and diverse work environment
Responsibility
develop and execute the company's employer branding strategy across all channels, including social media, career sites, job boards, and events
WSET, Plumpton College, WSTA) to build the Company’s reputation as an employer of choice
take responsibility for all Support Centre recruitment
leading on the approach to remuneration benchmarking and ensuring that Majestic remains competitive in the market
build and maintain great relationships and partnerships with those institutions, industry associations and organisations who are affiliated with the Wines and Spirits industry (e.g
create compelling content, including videos, blog posts, and employee stories, to showcase the company's culture and employee value proposition
collaborate with the wider HR and L&D teams to create a consistent candidate experience that aligns with the company's culture and values, including process and system alignment
manage the company's online reputation, including responding to reviews on Glassdoor and other review sites
marketing executive
Working hours
full-time | Permanent
Responsibility
advertising
in store POS
manage the monthly planning, delivery and execution of in store POS working with agencies and the design team as necessary
monitoring social media ads, comments and performance
create a plan to constantly improve colleague engagement and compliance using in-store POS systems working with all appropriate internal stakeholders
customer insight
create surveys using survey tools and monitor responses
manage day to day relationship with the printer for all instore POS
Requirements
can do attitude
highly organised and not phased by managing multiple tasks
excellent written and verbal communication skills
project management skills and experience
analytical - Comfortable using spreadsheets and processing data to draw conclusions
3 years minimum experience within marketing
previous experience working in a fast paced environment
previous exposure to a B2C marketing department
warehouse team leader
Working hours
full-time | Permanent
Responsibility
support and work in the department as required
providing holiday coverage for Shift Managers
providing policy follow-up, attendance capture and tracking
ensuring successful performance, through tracking, reporting and feedback of staff performance
participating in operational improvement initiatives in some capacity
filling in as needed with operational duties
helping support daily management of department duties, including allocating task, joining and leading team briefs, assigning job duties, and communicating with internal departments and external suppliers
fully understanding workflow and daily throughput goals
Requirements
experience of leadership and directly managing others
experience with monitoring performance metrics and continuous improvement
excellent written and verbal communication and interpersonal skills to coach, train and assist team members
experience of working in a like environment
forklift experience desirable
must be flexible and able to work 5 out of 7 shifts when required
energy, enthusiasm, positive, commitment and a can-do flexible attitude
practical knowledge and experience in an operational environment
designer
Working hours
permanent
Responsibility
delivering high-quality finished applications for digital and print, right for rollout
design pixel-perfect visuals for Majestic.co.uk and digital applications; banners, static pages, emails, etc
layouts for print with strong typography and engaging designs
designing mobile-first applications and responsive digital design; adapting for A/B testing and personalisation
think creatively and develop new design concepts
communicate and liaise with clients , take job briefs, and present ideas to stakeholders
participate in 1-to-1 meetings and keep managers up to date
delivering consistency across project sizes and brand applications
Requirements
excellent communication skills and ability to communicate confidently
attention to detail must be second-to-none
highly organised and self-motivated with a proven ability to prioritise effectively and work under pressure
ability to estimate the time required to complete, and the ability to meet deadlines under pressure
reliable and responsible member of the Customer Team
able to think on their feet and respond with visually stunning ideas
ability to deliver and receive feedback, and to use it to improve