MAGENTA

Responsibility

• to drive the delivery of our Climate Change Strategic Framework and Zero Carbon Strategy
• to support the company's aim of developing Magenta Communities as a model of customer excellence, by managing the Community Regeneration Team to deliver excellent, modern services in relation to customer engagement and scrutiny, employment, skills and enterprise and community resources
• work with the Head of Asset Strategy & Sustainability to develop a comprehensive retrofit programme designed to deliver annual measurable improvements to the energy performance of our homes, whilst ensuring adherence to new and emerging government policy and associated regulations
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• to manage the home ownership function in line with legislation, good practice and corporate objectives as a model of excellence, including leaseholder management, Right to Buy/Acquire, commercial property management and shared ownership management
• creating, developing, and managing a comprehensive and integrated suite of data to facilitate the development of a comprehensive Proactive Asset Management Strategy, Climate Change Strategic Framework and Zero Carbon Strategy
• to support the Head of Community Regeneration to agree with customers and set out the organisation`s joint customer engagement offer and widely promote this to customers and colleagues to maximise take up
• taking account of the sustainability of assets, ensuring the assets are fit for purpose for current and future customers and meet statutory and regulatory requirements
• to ensure that the organisation reviews and delivers corporate community regeneration, home ownership and customer engagement strategic policies, and facilitates the setting, monitoring and communicating of relevant aims and objectives throughout the organisation
• lead innovation in sustainability for existing homes and neighbourhoods, working with colleagues to develop relevant research and pilots to help inform our approach to sustainability
• to ensure all formal and informal mechanisms for customer engagement and scrutiny are adequately resourced, fit for purpose and achieve best practice
• to represent the organisation in a positive light at external events and meetings and protect and enhance the organisation`s reputation to all stakeholders
• to carry out such duties commensurate with the grade as may be required
• to proactively manage the organisational approaches to leaseholder management, Right to Buy/Acquire, commercial property management, shared ownership management and policy development in order to create good practice
• to ensure the community regeneration team contributes to the organisation's value for money strategy and to manage staff and budgets to this end, including managing spend against team budgets
• ensure that accurate/ certified data, certification is in place and held within the organisations systems

Requirements

• full driving licence and use of car for work purposes
• at least 2 years' experience in a role in housing or related field
• ability to liaise effectively with a wide range of agencies and with stakeholders at all levels
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• ability to communicate clearly and effectively on a one-to-one and group basis
• effective letter/report writing and presentation ability
• evidence of understanding diversity and safeguarding issues
• educated to degree or equivalent standard
• ICT literate
• matrix working

Earnings for position manager

Responsibility

• install appropriate sanitaryware inclusive of baths, showers, whb, pans and cisterns
• installation of sink units, washing machines and similar
• repair and maintain domestic plumbing installations to include all pipework and associated valves and fixtures
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• repair and maintain domestic plumbing installations to include all pipework and associatedvalves and fixtures
• fault find and problem solve problematic plumbing installations
• be proficient in a domestic responsive repairs environment to include emergency and planned maintenance repairs
• be proficient in a domestic responsive repairs environment to include emergency andplanned maintenance repairs
• installation and maintenance of direct/indirect hot water systems
• repairs/Renewals to all domestic waste works
• multi skill to a level which involves basic joinery, tiling, plastering, painting and other associated tasks conducive with bathroom and kitchen plumbing installations
• multi skill to a level which involves basic joinery, tiling, plastering, painting and otherassociated tasks conducive with bathroom and kitchen plumbing installations

Requirements

• previous employment in social housing is desirable
• we are looking for someone with a positive and enthusiastic personality with a strong focus on customer service, attention to detail and who can positively contribute to the role and team you work in
• the ability to plan, organise and prioritise work is essential and to be able to work with colleagues of all levels, both internal and external
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• good verbal and written communication skills are a must and ideally you will be fully proficient in the usage of handheld PDA devices and Microsoft email systems
• good verbal and written communication skills are a must and ideally you will be fully proficient in the usage of hand held PDA devices and Microsoft email systems

Earnings for position plumber

Responsibility

• the Contact Centre predominantly deals with more than 4000 inbound calls weekly
• our team of over 60 staff are the first point of contact for our tenants and customers
• the overall purpose of the role will be to handle incoming contact regarding a wide range of issues including repairs, housing service, income, emergency issues and support
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• we deal with a variety of identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support

Requirements

• the Contact Centre predominantly deals with in excess of 3000 inbound calls weekly
• knowledge and experience of telephone-based systems and their associated hardware and software are essential for this post
• excellent communication skills, both verbal and written will also be required
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• you must be adaptable and flexible in your approach to working
• you will be required to cover shifts Monday – Friday between the hours of 08.00 – 20.00
• we require you to be adaptable and flexible in your approach to working
• we are looking for people with positive and enthusiastic personalities with a strong focus on customer service and with experience in delivering a front line customer service
• you will possess excellent customer care, communication, prioritisation, time management and IT skills, and will have experience in providing a customer focussed front line service
• excellent attention to detail, the ability to organise and prioritise work plus the desire to deliver a high quality standard of work is essential
• closing date: 14th November 2022
• A full induction will be given to help you settle into your new role with an opportunity to meet new colleagues and find out more about Magenta Living
• you will be required to act as the first point of contact for our tenants and customers. You will identify enquiry types and customer needs within a wide range of issues including repairs, housing service, income, emergency issues and support
• we require you to be adaptable and flexible in your approach to working as you may be asked to provide cover for some bank holidays
• our Customer Access Advisors must be available to cover a variety of shift patterns inclusive of daytime, evenings, nights, weekends and Bank Holidays
• interview date : 28th November 2022
• our Values: Adaptability, Accountability, Ambition

Earnings for position customer advisor

Requirements

• be a creative thinker with all round excellent communication skills both verbal and
• written
• preferably educated to degree level
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• have a ‘hands on’ approach to deliver effective projects and campaigns
• educated to a high level in recognised qualifications
• promote and maintain a positive ‘can do’ attitude at all times
• A high level of experience working in a similar role
• relevant communication or media qualification
• able to use initiative and prioritise delivery of workload with minimum supervision and work to tight deadlines
• line management or similar experience preferred
• preferably a member of any relevant organisations – CIM or CIPR or similar
• strong influencing skills and confident in suggesting ideas for improvement
• knowledge and experience in developing and delivering PR strategies and campaigns
• confident in making decisions, solving problems and overcoming challenges
• knowledge and experience of identifying news stories, writing press releases and bids and supporting media interviews
• able to work well with colleagues, customers and stakeholders at all levels
• skilled in handling media enquiries, securing media coverage and building positive relations with media contacts / journalists within agreed timescales
• customer focused, being able to develop positive and successful working relationships
• have an understanding of, and take an active role in, crisis communications
• knowledge of up-to-date communication methods, techniques and channels and good practice
• self-motivated and performance driven
• IT literate, particularly familiar with the O365 environment, including Microsoft Teams
• experience in supporting senior leaders and colleagues in writing blogs, scripts, presentations and preparing for media interviews
• must be available to travel to different locations and attend occasional evening and weekend meetings or events
• understand the role and influence of a Registered Provider of Social Housing

Earnings for position communications officer

Responsibility

• magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer
• we offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds
• applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
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• we will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010

Requirements

• positive and enthusiastic personality
• focus on customer service
• experience in delivering a similar front line monitoring and response service
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• excellent attention to detail
• the ability to organise and prioritise work plus the desire to deliver a high quality standard of work is essential
• A full clean driving licence
• excellent communication skills, both verbal and written will also be required
• SIA licensed to conduct public space surveillance
• security guarding is desirable however we will fully fund any SIA licences required

Earnings for position security officer