MAC GROUP EUROPE Salary
ST DAVID'S COURT UNION STREET WOLVERHAMPTON WV1 3JE ENGLAND
TIN: 09359080
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Earnings on positions in MAC GROUP EUROPE
MAC GROUP EUROPE is looking for employees for positions:
customer service advisor
Working hours
- full-time
Language
- english
- french
- german
Education
- GCSE or equivalent
Requirements
- solid customer service experience in a product distribution environment
- friendly and efficient telephone manner
- strong written and communication skills
- good team player
- excellent attention to detail and high levels of accuracy
- good at problem solving and decision making
- ability to multi-task and prioritise
- actively contributes to an atmosphere of continuous improvement
Responsibility
- answer all incoming telephone calls and route them to the correct person where appropriate
- provide first line pre- and post-sales advice
- processing online orders from various sales channels for dispatch from warehouse and UK office and UK office stock control
- liaise with 3-PL warehouses on any reported Customers Order discrepancies
- handling courier collections and deliveries. Dispatching goods from UK office and creating labels
- produce RMA's and process all aspects of returns / warranty
- ensuring all end user /dealer / distributor / online questions and enquiries and orders are processed in accordance with Mac Group Europe processes
- to provide excellent service to distributors, end-users, trade customers and sales teams