LUXE TALENT UK

Responsibility

• deliver exceptional customer support
• managing the customer support operation and admin
• work closely with and train our third-party support agents
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• be fully responsible for the success of our customer service, pushing change when you see fit
• reviewing current processes and coming up with innovative ways to improve the customer experience
• holistically approaching the customer experience, from pre-purchase to post-sales engagement
• analysing and reporting on customer and support metrics
• working alongside the Operations Manager, you will understand the operations of the business and leverage it to improve the customer experience

Requirements

• passionate: You’re passionate about your role, your team, and serving our customers
• strong communicator: Both within the team and externally
• creative: You express creativity in your approach to problem solving. You always ask if there’s a better way to do something
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• problem solver: You are able to come up with creative and logical solutions to problems and action them with no assistance

Earnings for position customer service manager

Responsibility

• provide excellent and memorable customer service
• have the ability to assist the store manager in the smooth running of the store on a daily basis
• manage and lead by example the team, being in charge of tasks related to the selection, training and motivation of employees
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• have excellent commercial knowledge and visual merchandising skills
• be extremely customer service and sales focused
• mobilize and manage the team to achieve the goals proposed by the brand, in order to maximize sales
• have the ability to motivate and manage the team
• familiarity with e-commerce
• be focused on staff training and development
• analysis and management of the main KPIs related to luxury retail, meeting the objectives proposed by the brand
• stock management in stores and follow-up on replenishment requests
• be highly ambitious and passionate
• manage the store in all its aspects, as well as keeping an eye on the image and product display at the point of sale

Requirements

• provide excellent and memorable customer service
• technological skills in user optics
• experience in KPI analysis in retail and Luxury
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• proven experience in team management, preferably in a retail and luxury brand context

Responsibility

• luxe Talent is very actively looking for the next Senior Jewelry Designer M/F to join a Luxury House in London

Requirements

• you have at least 5 years of experience in product development in the jewelry industry
• you are creative and autonomous and have a good knowledge of the luxury market and especially of jewelry