LMS GROUP

Responsibility

• diagnosing, Troubleshooting, testing, repairing, and servicing hardware, networks, and phones
• maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams
• ability to diagnose and troubleshoot any technical problems and recommend lasting solutions
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• meet all scheduled appointments each day
• make and take phone calls to provide customer service, liaise with 3rd party vendors where necessary
• following company procedures and protocols
• build positive relationships with customers
• attend one-to-ones to provide clear feedback to allow personal development
• assisting in project implementation, delivery, and overflow
• process assigned tickets, updating notes, adding time, escalating where necessary

Requirements

• previous IT Experience
• good time management, attention to detail, clear communication, and good interpersonal customer service skills
• self-Motivated with the ability to work independently and as a team
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• experience working with Windows operating systems and Office 365
• A trustworthy individual who is not afraid to ask for help if needed
• confident decision-maker and able to demonstrate sound judgement

Benefits

• laptop

Earnings for position it support technician

Responsibility

• prepare, schedule, coordinate and deliver assigned technical tasks
• cooperate and communicate effectively with the professional services manager and other team members to provide assistance and technical support
• when needed, participate in staffing and team assignment decisions, coordinate activity and consult with management
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• ensure that software/hardware and other deliverables are fully implemented and functional to the client specification and requirements
• to ensure the assigned tasks are completed on time and managed efficiently
• travel to customer locations as and when required
• interact daily with the clients to interpret their needs and requirements
• when assigned, be the main point of contact for customer communication during the implementation
• ensure that all client system changes are fully documented, recorded and communicated on and to the appropriate systems and parties involved
• review and contribute towards LMS Group’s goals, mission statement and core values
• any other duties as and when required
• perform overall quality control of the work and report regularly to the professional services manager on task status

Requirements

• have existing experience in dealing with clients / relationship management
• have organised or assisted with an IT business system change
• knowledge and Experience Microsoft Azure
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• minimum 3 Years of experience in an IT Support environment
• knowledge and experience in layer 3 networking
• A broad range of IT knowledge and experience, including Networking, Servers, and Cloud services
• an attitude for continuous learning and improvement
• excellent written and oral communication skills
• exceptional time management and outstanding attention to detail
• fantastic communication and interpersonal customer service skills
• the ability to resolve IT issues whiles keeping the business requirements and constraints in mind
• highly Self-Motivated with the ability to work independently and as a team
• A trustworthy individual who is not afraid to ask for help if needed
• confident decision-maker and able to demonstrate sound judgement

Benefits

• laptop