LLOYD SERVICES

Responsibility

• deliver outstanding customer service to our patient's and visitors
• strong communication skills
• putting together bulk transfer packs from members of clients taking part in such exercises
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• strong team player with the ability to work under pressure in a fast-paced environment
• administration - uploading new contracts, ensuring records are update to date
• liaising with Consultants and Implementation Consultants to ensure data is correct and to establish how packs should be sent
• preparing and submitting invoices to clients and customers
• onboarding of new contracts - this will include Financial Checks, Underwriting, Checking Contracts
• providing updates to Consultants on progress on returned forms to help identify members who require additional contact or support
• responding to customer queries in a timely and professional manner
• checking course dates
• venue hire
• invoicing - ensuring all incoming and outgoing payments are logged to ensure correct invoicing and billing is processed
• must have a flexible attitude to working hours to cover late finishes on clinical/surgery days
• collating completed forms and providing member information to administrative teams to start the transfer process
• entering data into the accounting system
• commission Payments - logging and inputting all commission payments, ensuring high levels of accuracy at all times
• communicating with members to request outstanding information required to allow transfers to proceed
• performing basic bookkeeping tasks
• catering
• transport
• assisting with all incoming queries via email, online chat and telephone
• good attention to detail and ensure all checklists are completed thoroughly and correctly
• providing regular internal updates on transfer progress
• maintaining accurate records and filing systems
• process funding applications
• smart appearance
• providing additional administrative support to all teams and 3rd party business parties who may assist participating Employers or scheme members
• liaising with other departments to ensure smooth business operations
• respond to online chat / requests
• delivery of course information in time to trainers and attendees
• answer calls from external clients to provide updates on existing or outstanding applications
• attendee recording and feedback
• taking payments for services and products
• providing general administrative support as needed
• invoicing and payment recording
• managing the uploading of data and communications to company software to keep a complete audit trail
• providing exceptional levels of customer service to reassure patients in opting to have their care provided by the company
• registering attendees with relevant bodies for specific certification documents
• answering phone calls and either directing queries accordingly or dealing with the patient's requests
• willing to travel to our other sites in London. Some travelling and working at these sites will need to be covered for sickness and annual leave
• answering patient queries via email, letter, and phone

Requirements

• ability to work to a high degree of accuracy while meeting deadlines in a fast-paced, rapidly changing environment
• experience working with electronic documents
• the client will consider applications from college leavers/graduates seeking their first career based role in the financial services arena
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• strong interpersonal skills to form strong working relationships with colleagues
• strong attention to detail and accuracy
• they will also consider those with some previous administrative experience and are looking to change their career direction
• working knowledge and understanding of Outlook, Office tools, Adobe PDF’s and SharePoint
• good verbal and written communication skills
• excellent communications skills, bit verbal and written
• ability to take ownership of tasks and work with autonomy
• A positive attitude and willingness to learn
• the following are not essential, but may be advantageous to your application
• excellent interpersonal and communication skills
• experience and confidence in telephone call handing in an office environment is essential
• ability to work independently and as part of a team
• excellent attention to detail
• if YES, this role is for you
• any experience working within Financial Services
• outgoing and confident personality, good problem solver, able to respond quickly to changing business needs
• good time-management skills and ability to meet deadlines
• any experience of working within a role requiring administration, data input and / or communication skills
• however, unfortunately due to a high number of applications, we are only able to respond to shortlisted applicants
• experience gained within the insurance, financial services or banking environment is preferred, however this is not an essential requirement
• strong customer service and client focused
• if you have not heard from us within seven days, please assume that you have not been shortlisted on this occasion
• all candidates need to have good interpersonal skills
• the ability to handle sensitive information in an appropriate manner
• previous experience in a similar role is an advantage but not essential as full training will be provided
• effective and competent organisational skills
• however please do join our Facebook community, to be the first to see our new positions
• excellent organisational skills, with the ability to estimate workload, prioritise and work to agreed timescales reliably
• polite manner
• have a flexible approach in undertaking a variety of responsibilities, capable of handling and providing creative solutions to problems
• ability to work as part of a team but show individual accountability
• the client is keen to consider applications from candidates that are keen to develop a career within the financial services industry as they can offer a range of potential career paths in future
• applicants should have both previous administrative and customer service experience and must be able to demonstrate their verbal and written communication skills as part of the interview process
• willingness to learn new tasks and the ability to take on and accept responsibility

Earnings for position administrator

Current offers for the position:

Responsibility

• manage the operational delivery of various small to large-scale events, including conferences, exhibitors, and gala dinners
• recruit, train and employ high calibre employees within budget and headcount levels with support from the Talent Acquisition Business Partner
• handle event operation budgets, future planning, forecasting, and reporting to the Operations Director
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• coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• work across multiple portfolios, planning and managing numerous events/projects simultaneously
• source suppliers, negotiate contracts, and maintain relationships with venues and key contractors
• manage oversight of customer onboarding within CDD requirements including monthly quality assurance checks. Carried out by BST members
• lloyd Recruitment Services are pleased to be working with a leading Media company in Uxbridge who are in search of an Events & Operations Manager to join their growing team
• liaise with the event team to ensure comprehensive awareness of all event elements
• develop, document and maintain departmental policies and procedures, ensuring they are clearly communicated to the team
• produce and communicate accurate technical information for exhibitors, including an exhibitor manual/zone
• manage onboarding of equipment suppliers and brokers to include annual reviews
• as an Events & Operations Manager, you will play a critical role in ensuring the seamless execution of events and daily operations
• ensure successful delivery of all sponsorship and exhibitor packages sold by the sales team
• responsibility for management of Product Reviews alongside divisional Risk & Compliance Manager
• design and manage floorplans using EFD
• responsibility for reviewing and managing Data Loss Prevention Incidents
• oversee the tender process for feature design, build, and delivery
• manage Business Continuity Plans across the three sites and be the Primary Resilience Representative
• hold regular one-to-ones with direct reports ensuring that feedback is provided in a constructive way whilst working with the employee to facilitate personal development
• handle pre-event and onsite inquiries from exhibitors, delegates, and sponsors with composure under pressure
• manage monthly 'Team Central’ audit actions
• address health and safety concerns and compile health and safety files, including risk assessments and construction phase plans
• manage Vulnerable Customer actions and procedures
• collaborate with the events team to deliver virtual events
• manage the Barclaycard Payments system and requirements, including PCI DSS Compliance
• are you an experienced Events & Operations Manager ready to take on an exciting new challenge? We are seeking a dynamic individual to support our clients Events & Operations Director in planning, managing, coordinating, and delivering a rolling program of events
• identify opportunities to reduce costs and increase revenue
• conduct post-show evaluations and implement improvements
• produce required reporting for and attend Risk and Compliance Committee meetings
• please note: Candidates with a background in B2B events management is preferable however we will also consider people with strong organisation and administration skills as full training is provided
• be available to travel worldwide for approximately 4-6 weeks per year
• coordinate all event logistics, such as venue selection, catering, audio-visual equipment, transportation, and accommodations
• supporting the business in estimating and quoting for new and existing contracts
• managing the team through day-to-day management to ensure that objectives are met
• responsible for monitoring and managing the team to ensure that all staff are trained appropriately
• develop and implement operational policies and procedures to streamline processes and improve efficiency
• prepare financial reports and forecasts for senior management

Requirements

• exceptional attention to detail and accuracy, especially pre-show
• ability to work effectively under tight deadlines and high-pressure situations
• soft and Hard Facilities experience
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• creative, pro-active, and organised
• excellent interpersonal and communication skills, both written and verbal
• outstanding written and verbal communication with the ability to communicate clearly and concisely
• broad understanding of business-to-business events and the publishing industry
• IOSH Managing Safely
• excellent attention to detail
• willingness and ability to travel internationally for extended periods
• proven ability in the management of SH contracts
• fluency in a foreign language is advantageous
• proven ability of facilities management services/contracts management
• experience influencing and communicating effectively with senior stakeholders
• strong work ethic
• experience of managing multi-site contracts
• minimum 5 years' experience in the events industry
• analytical skills with excellent attention to detail and an interest in investigating issues and developing solutions
• experience of managing staff, equipment/plant, health and safety and client relationships at a senior level
• excellent organisational and time management skills
• strong leadership abilities to manage the Operations team when the Operations Director is unavailable
• ability to work to a high standard of accuracy and present information in a logical and professional format
• confidential and trustworthy approach to work
• preferably, possess IOSH training for health and safety
• multi-tasker who can effectively handle multiple work programmes and support activities across various channels
• high level of professionalism
• A proven record as a team leader who has the ability and confidence to work on own initiative and independently
• organized, methodical, and adept at problem-solving
• proven track record of implementing process improvements and driving innovation and change within a business
• analytical, logical, and tenacious
• effective time management skills and ability to remain composed in stressful situations
• applicants must have gained previous operational management experience, ideally gained within a financial services or logistics environment, with a proven track record of building and developing a team
• proven record of successful contracts management demonstrating the ability to organise conflicting operational demands to ensure that all service requirements are completed to specification
• good copywriting skills
• understanding of social media, particularly LinkedIn

Benefits

• company car
• fuel card

Earnings for position operations manager

Current offers for the position:

Responsibility

• provide excellent customer service to large retail accounts under the guidance of the Key Account Manager
• processing sales orders received, checking prices/minimum order quantities/price breaks and discussing orders with customers
• effectively communicate customer needs to design and procurement teams
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• completing job cards for the factory and liaising with the planning manager on sales order scheduling
• liaise with suppliers, technical and production staff
• ensure contract details are meticulously met and deliver the highest level of service to customers
• taking inbound calls, dealing with customer queries and directing calls appropriately
• process, place and progress orders
• streamline logistics administration processes to ensure efficiency for key accounts
• raising sales invoices, credit notes and proformas
• generate material requirements and assist in the management of inventory
• lloyd Recruitment Services have an exciting opportunity for a leading company in the Redhill area who are looking to recruit a part time Sales Administrator to join their team
• promptly resolve customer queries or complaints, escalating issues when necessary
• entering sales stock information onto the system
• assist in product costing and with production information
• order capture and purchase order processing
• as the Sales Administrator, you will support the Sales Manager with adding contracts to the system, generating data reports, updating floorplans, replying to enquiries, and chasing contracts
• attend off-site meetings as required to maintain strong relationships with clients
• data entry on a regular basis
• entering stock information onto the system
• invoicing
• collaborate with depots to coordinate nationwide logistics, adhering to tight deadlines
• conversion of order information including pieces to metres, metric to imperial and vice versa
• credit note production
• responding to emails
• generate and process sales orders accurately and efficiently
• issuing credit notes
• aged debts reports
• working with 3rd party service providers including logistics companies and delivery services
• working independently and as part of a team
• conversion of order information using metric to imperial conversions and vice versa
• meeting internal / external service level agreements
• responding to customer enquiries over the phone and via email
• general office administration
• booking in stock
• advising via telephone and email and updates
• dealing with all deliveries, filing and checking all corresponding paperwork
• take responsibility for tracking and processing reschedule documents, on a daily basis
• updating and maintaining the day book, inputting invoice details
• monitor and coordinate regular customer visits from the Sales and Service team to support lead generation
• all ad hoc admin
• follow up with customers and monitor lead pipeline and success of quotes
• maintaining good working relationships with clients
• updating weekly sales and forecasting reports
• organising and scheduling vehicle deliveries
• be involved in all aspects of preparing and pricing offers to customers, including inputting of quotes and installation jobs onto the system
• attendance at off-site meetings when required
• trend and market research
• ensure compliance is up to date and accurate for all customers. Action with compliance team if necessary

Requirements

• previous experience in sales administration or a similar role
• excellent communication skills, both written and verbal
• experience within a Sales Administration role
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• highly organised with exceptional time management skills
• A solid admin background
• administration experience from a finance, wholesale, distribution or FMCG environment
• highly numerate - must be comfortable working with figures
• the ability to work independently and use initiative to resolve problems in the absence of colleagues
• first class communication and business correspondence abilities
• familiarity with retail business operations and working in a support team is desirable
• excellent numerical ability
• ability to thrive in a busy environment while maintaining a high level of attention to detail
• clear communicator with strong negotiation skills
• team player
• confidence with conversion of order information including pieces to metres, metric to imperial and vice versa
• confidence with metric to imperial conversions
• professional telephone manner with excellent interpersonal and communication skills, both written and verbal
• resilient, professional, highly organised and structured with a can-do attitude
• strong customer focus
• attention to detail
• excellent planning, organising and time management skills
• location: Outskirts of Horley, Surrey - must drive due to location

Earnings for position sales administrator

Current offers for the position:

Responsibility

• validate and process accepted quotes as well as sending quotes to clients
• help with all queries from Local Authorities and commercial customers until they are resolved
• A helpful and professional attitude is essential to develop positive business relationships with customers and colleagues
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• prepare and send contract documents
• prospecting new leads
• maintain a thorough awareness of the relevant legislation
• in return full training and career progression opportunities will be provided
• liaising with customers to ensure they receive all orders in a timely fashion
• providing customers with quotations
• organise distribution and shipping of merchandise worldwide, including relevant commodity codes
• selling products
• inspect and verify incoming goods against invoices or other documents, record shortages and reject damaged goods
• working to activity targets
• assist the manager's in all elements of the business, particularly in recycling commodities sales and procurement, as well as checks and proper mapping of compliance documents and audit trails
• reporting to the Sales Manager, the role it involves providing support for the Sales department, and others as required by the manager of the department
• reporting to the Sales Manager, the role involves providing support for the Sales department, and others as required by the manager of the department
• maintain internal shipping record-keeping systems
• assisting various teams
• manage all Duty of Care paperwork, check against weighbridge entries, raise any issues as needed, file once completed, and archive on a regular basis
• A core function of this role is the preparation of documentation for customer orders, but duties will be wide ranging and directed by the needs of the business
• supporting the Sales and Service Team in producing quotes for customers as required and processing these quotes through to Sales Order on internal Company systems
• liaise with supplies and logistic companies
• helping and managing data in the Company systems
• data entry and management of the purchase ordering system, as well as the ability to communicate with important stakeholders and suppliers as needed
• this role involves interfacing with customers, office-based staff and field-based staff using phone and email on a daily basis and therefore good interpersonal skills are required
• helping ensure all data entry activities are completed accurately and in a timely manner
• make necessary verifications against documents
• record all work on the company CRM
• liaising with suppliers, customers, contractors and sales team to ensure timely bookings
• log and pass on invoices to the relevant department
• assisting other departments within the business as directed by management
• upload and update product pricing lists
• undertaking any other responsibilities that may become necessary for the proper performance of the role
• document filing
• maintain incoming emails
• general data input to the computer system: initiate projects, adding companies and contacts, exhibition leads, complete tasks list, sending brochures, letters, flyers etc. at the request
• ensure all customers are provided a first-class service from start to finish
• preparing documentation packs for internal departments
• adhoc printing and scanning jobs as required
• preparing documentation packs for customers in accordance with the company procedure and sending them electronically and via post
• answering the telephone, recording and redirecting calls
• preparing and sending post if required
• answering and recording the live chat enquiries
• prepare monthly statistics if required
• answer phones and field calls to the relevant teams
• recording website leads received online onto computer system

Requirements

• previous use of a CRM systems
• previous sales support and/or service delivery experience
• customer service skills and experience
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• educated to degree level
• customers focused
• experience of shipping
• good communication skills
• previous administration experience within an office environment
• knowledge of Adobe, CAD, pdf editing software
• solid experience of working with customers and suppliers
• good understanding of the whole sales process
• excellent telephone manner and communication skills
• ability to perform calmly and accurately whilst under pressure
• meticulous attention to detail
• PC literate
• strong organisation and administrative skills
• good organisation skills
• eager to take on new challenges and use initiative in problem solving
• proactive team player
• calm under pressure

Earnings for position sales support administrator

Current offers for the position:

Responsibility

• develop and execute SEO strategy for their company website and client sites to achieve maximum ROI
• delegate and co-ordinate SEO related tasks to SEO Execs
• data modelling and implementation
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• create and pitch SEO proposals to existing and new clients within the eCommerce niche
• ETL and ELT implementations
• oversee and execute all elements of SEO from audit, proposal, strategy to execution, performance monitoring
• azure Synapse Database Administration
• manage expenses of SEO campaigns, staying on budget, estimating monthly costs and reconciling differences
• machine Learning / Data Science
• support and guide the Account Management team when it comes to SEO best practices for their portfolio of clients
• determine measurable goals that demonstrate improvement in marketing efforts
• support and guide our Development team when it comes to SEO best practices, modules, extensions, etc. for existing and new eCommerce sites
• carry out pre-site questionnaires necessary with customers
• attending and chairing AGMs, EGMs and Directors meetings
• working closely with the Operations team, ensure schedules are managed and the timeliness of goods-in processing, pick, pack and fulfilment of inventory effectively managed
• liaise with auditors for annual monitoring
• maintain direct dialogue as required with clients, participating in account reviews and business updates
• issuing of section 20 notices when required, as part of major works process
• work with the Operations Director to develop and implement continuous operational and system improvements to further enhance business efficiencies and client service
• participate as required in new business pitches, showcasing the high standards and professionalism of the warehouse operation
• preparation of annual service charge budgets
• maintain control of all necessary packing requisites, ensuring adequate stock is maintained at all times
• preparation and submission of weekly KPI metrics to Senior Management
• preparation of monthly management financial report

Requirements

• experienced Manager / Leader - ideally in financial/insurance/admin sector
• experienced with remote management
• experience of driving change/lean/continuous improvement, ideally in a financial services environment
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• strong client service ethics
• significant formal lean training of some form
• extensive Python experience
• strong operational and warehouse management experience, demonstrating flexibility to undertake a variety of warehouse duties as and when required
• lean/continuous improvement experience
• hybrid working after probation
• A functional understanding of HTML and CSS
• azure Data Factory / PySpark
• experience of H&S Management in the workplace in an office environment
• progression opportunities
• proven success in link building and viral strategies
• creative and innovative approach to problem solving
• ideally some Microsoft Access/ODBC/SQL but appreciate that's a rare commodity
• day to day operational management
• private Health Insurance
• competent people management and leadership skills
• experience of ISO9001 but not essential
• A deep understanding of mobile strategy and how it relates to SEO
• pragmatism & empathy for the pressure of the teams and supporting them to streamline work productivity
• ability to undertake tasks with energy and tenacity
• subsidised healthcare
• experience in building inbound organic search traffic and improving SERPs
• experience managing overseas would be advantageous
• to inspire teams to complete task in line with new company procedures
• demonstrate drive for achievement, responsibility and ownership
• an up-to-date, working knowledge of current, past, and projected trends in the SEO industry
• driving/influencing change with other managers/teams
• 21 days holiday per year - additional annual leave for time served
• familiarity with the best tools in the trade
• persuasive with the ability to identify and act on opportunities for improvement
• medium to large size company experience would be advantageous due to our client growth plans
• company pension
• diligent planning and organisational skills, with the ability to prioritise accordingly
• experience in eCommerce SEO using technologies such as Magento, Prestashop, and Laravel
• experience in using complex computer systems
• we are currently seeking an experienced and proactive SEO / Digital Manager to join our client, a dynamic digital agency based in Edenbridge, Kent
• ability to express thoughts clearly and adapt communication style accordingly
• support for professional development
• the successful candidate will be responsible for developing and executing SEO strategies for our clients company website and their clients' sites, ensuring maximum ROI is achieved
• prior experience of transformation of systems & culture in high growth environments
• social outings
• competent IT and communications skills
• you will have the opportunity to work with a talented team of SEO Execs and work closely with the Head of Client Services and Directors to deliver outstanding results
• ideally NEBOSH or IOSH qualified or similar but we have a consultancy supporting us so practical experience/knowledge without qualification is acceptable
• healthy food with comfortable on-site recreational facilities in a newly refurbished office
• database: Azure Synapse, Azure SQL, SQL Server, Maria DB
• experience of ISO9001 implementation/audit
• free food & drinks in the canteen. Regular pizza lunches and other events
• modelling : Tabular Model

Earnings for position manager

Current offers for the position: