it support technician
Responsibility
- provide first line technical support for our users at multiple sites
- log and resolve issues in a timely manner, coordinating with our 3rd party support company as required
- manage our software license agreements and renewals
Show more +8 - maintaining and managing our inventory of PC’s, laptops, mobile phones and other IT equipment, sourcing replacement equipment as required
- assisting with the development of reports and exports within our applications
- overseeing customisations within Business Central
- onboarding of new employees, ensuring they are equipped with appropriate hardware, software and basic IT training
- general administration of Office 365, Azure active directory and Business Central, including permissions and access rights to all applications and SharePoint file storage
- managing outgoing employees ensuring access all hardware is returned, access rights withdrawn, emails/calls appropriately forwarded and accounts backed up before closure
- promotion of IT security policies and general good practice to all staff members
- support the management team with ad-hoc projects
Requirements
- must be a UK resident with the right to work in the UK
- experience in administration and customisation of Business Central
- understanding of configuring, supporting and troubleshooting windows desktop operating systems
Show more +9 - experience in data extraction, analysis and reporting using a variety of tools including Microsoft Power BI
- diagnostic skills in relation to technical issues related to end-user hardware, software and network devices
- advanced programming skills
- ability to provide support using remote tools
- ICT Level 2 qualification or equivalent
- good understanding of Office 365, Azure Active Directory, Group Policies and SharePoint
- 1-2 years technical support experience
- basic programming skills
- willingness to undertake further education and training
Benefits
- mobile phone
- laptop
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