customer service
Responsibility
- answering and actioning all incoming calls, e-mails, or online referrals/enquiries in a solutions-based manner to agreed service standards
- resolving enquiries and issues quickly and effectively, taking pride in always delivering the best service
- overseeing outgoing communications to our clients and to our referral partners, ensuring that required notifications, confirmation and correspondence are all actioned in a timely and appropriate manner, and in accordance with agreed processes and procedures
Show more +7 - supporting business growth by assisting with outbound calls and campaigns related to new business opportunities when required
- accurately entering and processing data in our business information systems, validating customer details at each contact as standard and achieving a consistently high level of accuracy in data entered
- using agreed procedures to manage diaries, venues, and appointment availability in the most efficient and effective manner – always implementing actions to a close and updating systems accordingly
- pro-actively and professionally working with therapists, managers, and other internal stakeholders to allocate client appointments in a solution focused manner, and in a way that minimises wait time for clients accessing our services
- undertaking any other clerical and administrative tasks as required in an accurate and timely manner given your workload, agreeing timelines and standards beforehand – including providing cover for other team members as required
- 16. Performing other related duties as required and/or assigned by your manager
- contributing to development projects to ensure the customer service team role is represented and embedded in any new developments or service enhancements
Requirements
- your desire to make a difference to people’s lives means you will thrive in a fast paced and performance driven environment
- lifelink is committed to equality and diversity in the workplace and you will be joining an established and well-respected organisation, successfully delivering services across Glasgow City for the last 25 years
- people are our business and our greatest asset. If you think you possess the values, determination and flexibility required we would be delighted to hear from you
Show more +1 - the posts offer a competitive salary and a host of benefits including up to 31 days annual leave , up to 6 public holidays , people-friendly arrangements and contributory pension scheme
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