it technician
3 the last 128 days, recently 2023-03-10
Responsibility
- to maintain and develop contracted clients ICT systems for safe, effective use by all end users
- provide practical support to class teachers in maintaining a purposeful orderly and supportive environment for learning
- manage the client interface of the support service using both written and oral communication ensuring excellent customer service
Show more +19 - communicate effectively with the contracted organisation individuals, groups and suppliers using both written and oral communication skills
- provide 1st line ICT support to the learning and admin environments ensuring the clients are confident using technology
- provide high quality 1st line technical support to the Levett Consultancy contracted clients through the preparation, installation, configuration and maintenance of equipment, using the defined ICT support processes within the ITIL methodology and company guidelines
- estio Training have an exciting new opportunity for an IT Technician Apprentice with Levett Consultancy, a Manage Service Provider delivering Digital Transformation services based in Ongar, Essex
- maintain regular communication with your designated Technical Team Leader, using company systems to ensure all ICT incidents configurations and changes are recorded, reported on and controlled within the agreed processes
- to undertake project implementation and commissioning tasks under the direction of the Technical Team Leader, ensuring all tasks are completed against agreed quality assurance procedures ensuring the correct governance is applied
- support your assigned client assets, including managing the ICT inventory by auditing, maintenance and storage of resources
- to undertake the proactive management and support of client ICT systems
- to maintain and develop the organisation ICT systems for safe, effective use by all end users
- familiarising, actively supporting and complying with all the contracted organisation policies and procedures e.g. Health and Safety, Equal Opportunities, Child Protection and Behaviour
- to maintain service continuity by documenting any changes to a client ICT system within the designated client Change Management Database
- provide technical support in line with the ITIL methodology and company support service definition ensuring all incidents and problems are recorded, with resolutions recorded within the Levett Consultancy knowledgebase
- adhere to current Equal Opportunities policies and ensure anti-discriminatory practice within the company
- provide accurate and informative ICT advice and guidance to schools to ensure that they are able to gain the full benefit from any investment they make in ICT systems and services
- provide leadership and support to team members and clients
- undertake any other reasonable duties commensurate with the nature of the post as determined by Operations Manager
- attend team days, relevant meetings and provide team training on the use of ICT resources, document current policies and practice
- undertake monthly ICT proactive tasks to ensure service continuity
- attend relevant courses and actively seek to broaden knowledge and skills relevant to responsibilities
Requirements
- working with others in a team environment
- commitment to providing a high-quality customer-focused service delivery
- strong problem-solving abilities. Excellent communication, documentation, customer handling and interpersonal skills
Show more +16 - willing to undertake regular training to progress their career within Levett Consultancy
- experience using an ITIL service desk for logging and updating support tickets
- flexibility and adaptability
- experience in support and maintenance of Windows Server, including AD, GPO, DNS, DHCP
- at least 2 years’ experience providing 1st line support
- experience of supporting client devices
- experience in network infrastructure
- experience of managing Cloud Platforms
- required: 5 GCSEs grades A*-C/9-4 or equivalent
- desirable: CompTIA A+ and CompTIA Network+
- experience in troubleshooting general software/hardware problems
- strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
- compTIA A+
- experience in troubleshooting software/hardware problems
- compTIA Network+
- desktop support: 2 years
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