field service engineer
3 the last 89 days, recently 2023-03-30
Responsibility
- perform breakdown repairs, maintenance and installations at customers' sites
- conduct service, repair and/or installation of products at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts
- respond to customer support calls within an assigned territory, with travel to other regions as and when required
Show more +8 - solve a broad range of hardware and/or software problems of varying scope and complexity
- coordinate your own work schedule with direct colleagues, service operations and management
- complete all administrative operations within the target timelines providing detailed service reports for all service activities
- provide proactive and responsive technical telephone and remote support when required
- assure highest level of Customer Experience to achieve customer satisfaction and loyalty
- become technically proficient in the support of our wide range of Leica Nano devices, so you can provide world class support to our customer base
- produce timely and accurate reports of your activities: e.g. service reports and expense reports
- build strong customer relationships, including promoting additional Leica Microsystems services and products in partnerships with our sales teams and dealers in the Nordic region
Requirements
- you are qualified to HNC level in Engineering
- you have a knowledge of pressure/vacuum systems
- you have an experience in the same function as Field Service Engineer in medical devices
Show more +5 - you have full clean driving licence
- you have analytical troubleshooting and problem-solving abilities on top of IT skills
- you have excellent communication skills, both with customers and internally within the team
- you are able to work independently and to be part of a team
- you are qualified to HNC level in Engineering and have a first experience as field service engineer in microscopy or other medical devices
Benefits
- company car
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