prior knowledge of Treasury & reconciliation of high volume /low value transactions
the ability to communicate effectively both verbally and written to all levels of the organisation and external parties
strong IT skills for manipulation of data and presenting to both internal and external parties
some travel between offices as work dictates
customer service team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
motivate and lead a team to drive customer happiness performance metrics
create and manage rotas and schedules to ensure maximum efficiencies
reliability
respect
develop and deliver coaching and training modules to address key customer pain points
maximise productivity through engaging 121s and deliver monthly team meetings to raise awareness of KPI’s and wider business focus
flexibility
monitor quality and tackle performance and absence issues
Requirements
understanding of codes of practice and charges scheme for regulated water
strong written and verbal communication skills
good inter-personal skills and effective negotiation techniques
understanding of customer satisfaction drivers
proactively builds on-going relationships with internal and external customers and stakeholders
knowledge of regulated cold water markets and customer types
awareness of contact centre key objectives and results
A continuous improvement mindset
senior marketing manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
develop and implement Leep’s marketing & PR strategy
deliver strategic, integrated communications campaigns across marketing and media channels
update Leep’s website and internal intranet page to reflect brand guidelines and messaging
reliability
respect
proactively and creatively develop stories and ideas to share with selected media channels on key company wins, events or otherwise
develop brand voice and maintain brand integrity across all platforms
flexibility
Requirements
knowledge and experience within the Energy Industry
experienced communications or marketing manager with a proven track record of delivering strategic, integrated communications campaigns across marketing and media channels
proven writing skills; capable of working to a high-quality level
good technical knowledge of IT, particularly in the context of Digital Marketing
experience in developing brand guidelines
understanding of what good graphic design looks like
ability to build strong relationships to work with internal and external stakeholders at all levels
project coordinator
Working hours
full-time | Permanent
Salary
salary
Responsibility
management update and communication plan with project stakeholders
reliability
attend client meetings and take meeting notes
respect
attend site visits for project familiarisation
flexibility
to work with 3rd party back office staff to move actions along where they could potentially impact successful delivery
early identification and mitigation of potential process snags which could put timely scheme completion at risk
Requirements
excellent organisational skills
exceptional knowledge of all Microsoft Project
ability to communicate and display professionalism at all levels
excellent communication and professionalism at all levels
accuracy and attention to detail
ability to adjust priorities if/when urgent matters arise
business development manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
building and developing relationships with Developers,Independent Connection Providers , Self-Lay Providers and M&E consultants both new and existing
accountable for building out the sales pipeline through prospecting and networking
working with the wider Business Development team to develop sales and marketing growth strategies and plans
reliability
respect
negotiating with Business Owners/Directors/Finance/Procurement/Energy Managers to maximise commercial terms
manage end-to-end sales process, from prospecting through to operations handover
flexibility
Requirements
previous sales experience and understanding of the NAV/IDNO/DNO market
excellent communication skills
the ability to build relationships with people at all levels and manage stakeholders
strong problem-solving and creative skills
an ability to stay calm under pressure and keep to deadlines
strong sales and negotiation techniques
A solid knowledge in electrical & water networks
awareness of commercial risk and experience of mitigating risks
team leader
Working hours
full-time | Permanent
Salary
salary
Responsibility
motivate and lead a team to drive customer happiness performance metrics
create and manage rotas and schedules to ensure maximum efficiencies
reliability
respect
develop and deliver coaching and training modules to address key customer pain points
maximise productivity through engaging 121s and deliver monthly team meetings to raise awareness of KPI’s and wider business focus
flexibility
monitor quality and tackle performance and absence issues
Requirements
understanding of codes of practice and charges scheme for regulated water
strong written and verbal communication skills
good inter-personal skills and effective negotiation techniques
understanding of customer satisfaction drivers
proactively builds on-going relationships with internal and external customers and stakeholders
knowledge of regulated cold water markets and customer types
awareness of contact centre key objectives and results
A continuous improvement mindset
business development executive
Working hours
full-time | Permanent
Salary
salary
Responsibility
write PQQs & tenders utilising information from across the business
assisting with the data and information sourcing and collecting from across the business to meet tender deadlines
reliability
respect
establish and maintain a library of tender information
establish a tender / PQQ tracker to achieve internal milestones and ensuring bids are submitted on time
flexibility
support with the development of a tender process
Requirements
excellent communication skills
the ability to build relationships with people at all levels and manage stakeholders
strong problem-solving and creative skills
an ability to stay calm under pressure and keep to deadlines
strong sales and negotiation techniques is not necessary but would be beneficial for the role
A knowledge of the utility market is not necessary but would be beneficial for the role
strong time management skills
purchase ledger
Working hours
full-time | Permanent
Salary
salary
Responsibility
process invoices – both against Purchase Orders and via manual coding
main point of contact for suppliers, overseeing 3 group mailboxes
maintain records of invoices awaiting processing
reliability
respect
ensure managers are updating PO statuses as required
administer staff expenses and process for payment
flexibility
Requirements
experience of Purchase Order processing on a busy ledger
previous experience to include having held sole responsibility for a purchase ledger
the ability to communicate effectively both verbally and written to all levels of the organisation and external parties
self-starter – able to work independently and make decisions autonomously
strong time management skills with the ability to prioritise work efficiently
strong IT skills for manipulation of data and presenting to both internal and external parties