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LEE ROAD is looking for employees for positions:
receptionist
receptionist
receptionist / administrator
Working hours
permanent
Responsibility
· To have an overview of the demands and workflow of the Practice during the working day
processing of referrals using e-RS
to answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff
· Request the repeat prescriptions received in person, email and fax via medicine management in EMIS
· Booking, cancelling, amending patients appointments using EMIS web clinical software · Manning the practices email inbox · To maintain a good rapport/relationship between internal and external customers of the Practice at all times
· To book/cancel and amend patients appointments using the clinical system · Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible
arranging appointments for patients reviews as part of QOF management · Register new patients living within our catchment area · Dealing with internal and external post · Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record
· Effectively signpost patients to services appropriate to their needs · Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records · To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records
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