LEASEPLAN UK

Responsibility

• this vacancy is attracting a starting salary of £23,000 per annum
• at LeasePlan our goal is to be the best in the industry, in terms of expertise, service and efficiency
• we’re transforming every aspect of our business, so we can bring what’s next to our customers, large and small
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• to achieve this, we have opportunities forCustomer Service Executivesto join our team based in Slough on a full-time, Permanent basis
• at LeasePlan we are growing and as a result we are looking for Customer Service Executives to join one of our exciting teams based in Slough - Executives in our fleet team liaise with Fleet Managers of our customers with a large fleet size
• this role would be perfect for someone who has worked in a fast paced Customer Service environment in the past where you have worked with key customers to build strong business to business relationships as well as respond and resolve customer queries
• if you have a genuine passion for customer service excellence, this could be the game changing opportunity that you have been looking for to start a career making a difference to every customer that you touch upon during your day
• opportunities within our Customer Services team attract a starting salary of£23,000.00 per annum, plus bonus and benefits with the potential to go up to£26,000.00 per annumafter your first year and up to£28,000.00 per annumafter year three, based on performance
• deal with incoming calls and emails from drivers and fleet contacts

Requirements

• customer experience ideally service, manufacture or vehicle related
• ability to deal calmly and professionally with customers
• experience in dealing with Customers in a front-line environment and/or ability and willingness to learn at a fast pace
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• excellent team working ability
• ability to empathise and build rapport with customers and build strong internal relationships
• ability to show empathy and support to customers
• ability to multi-task
• resilience & enjoy new systems & processes’
• demonstrate integrity and honesty in all business activity
• customer service: 1 year
• experience of working in a customer service, shared service centre or contact centre environment, understanding the importance of teamwork in a customer and goal focussed environment

Benefits

• service car

Earnings for position customer service executive

Requirements

• previous people manager experience
• experience of working in a customer facing environment essential
• customer driven with a proven ability to build relationships at all levels
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• knowledge of the following IT packages
• ability to question current processes to ensure data controls and maximize automation
• experience with solution solving with good spatial reasoning skills to enable the management of many concurrent issues successfully
• able to work under pressure, managing own and the team members’ workloads to ensure deadlines are met

Benefits

• service car

Earnings for position customer services manager

Responsibility

• to ensure compliance of employee benefit reporting including reviewing all P11D’s for accurate returns and calculation of Class 1A NIC and preparation of PSA Agreement return
• to ensure the Statutory Accounts are prepared in compliance with applicable IFRS for tax purposes

Requirements

• graduate level education
• qualified Accountant or Tax qualification
• computer literate with a good working knowledge of the Microsoft suite of products
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• sector background most likely to have been gained in either the fleet or banking sectors
• understanding of tax accounting under relevant accounting standards
• experience of actively participating in a team environment, whilst demonstrating the capability to work independently
• experience within a Finance division would be advantageous
• proven tax experience with a track record gained within a business regarded for strong tax control in a large and complex business environment

Earnings for position tax manager

Responsibility

• ensure sufficient business controls are in place to minimise exposure to risk - to include system access controls
• to contribute to the overall success of the LeasePlan team by both personal performance and team spirit
• ensure all customer and management reports are completed in an accurate and timely manner

Earnings for position business development manager

Requirements

• up to 1 year’s administration experience within a corporate environment
• A sound understanding of MS Office
• you’ll be a "self-starter" and able to manage your own workload
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• excellent communication skills and comfortable talking to people at all levels
• confident to speak out if you notice something that stands out as not right in your day-to-day work

Earnings for position administrator