LAY & WHEELER Salary
HOLTON PARK HOLTON ST. MARY COLCHESTER CO7 6NN ENGLAND
TIN: 05730318
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Earnings on positions in LAY & WHEELER
LAY & WHEELER is looking for employees for positions:
customer advisor
Working hours
- full-time | Permanent
Education
- GCSE or equivalent
Responsibility
- working with the Head of Customer Care to come up with solutions to the needs of our customers, whether it’s helping with a complicated delivery or looking into a Cellar Circle benefit query
- working with the Customer Care Manager to come up with solutions to the needs of our customers, whether it’s helping with a complicated delivery or looking into a Cellar Circle benefit query
- actively considering all aspects of the customer’s position with Lay & Wheeler, at any point we’re in contact with them, including what wines they have to drink now, whether their account is up to date, whether they have outstanding bills to pay
- liaise with our sibling storage and logistics company, Coterie Vaults Limited, ensuring that customers’ needs are fully met, and that clear lines of communication remain open
- answering our customer care phone line: you don’t hesitate to pick up the phone, and you’re genuinely excited to connect with all sorts of customers
- responding to inbound emails: you’re thoughtful and articulate, and deeply empathetic - and you recognise when a phone call is better suited to a response than an email
Requirements
- prior experience in a customer service or hospitality setting preferred
- customer service: 1 year
- customer-centric, and then some: you put customers and their needs first all the time
- exceptional organisational and communication skills: you’ve got eagle eyes and you communicate with ease, to all sorts of lovely customers
- friendly: it’s always sunny where you’re sitting