LAUNDRYREPUBLIC

Responsibility

• permanent, employed role paying up to £2,500 per month working for an award-winning company based between Clapham and Balham
• we are looking for an enthusiastic, hard-working delivery driver to join our friendly team as our business grows
• van, fuel, uniform and equipment are all provided by us

Requirements

• maximum 6 points on driving licence
• min 2 years driving experience
• some delivery driver experience is preferred
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• delivery driver experience: 1 year
• driving: 2 years

Earnings for position delivery driver

Responsibility

• leading and motivating our operations team
• high-level customer service team oversight
• driving operational improvements
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• working with our tech team to implement ops tech improvements
• improving gross margins by achieving team performance goals
• achieving specific targets for quality and accuracy
• managing equipment and vehicles
• ensuring health and safety standards are met
• overseeing recruitment for roles within your team

Requirements

• data Analysis
• leadership
• operations Management
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• scale-up
• process Driven
• you must be eligible to live and work in the UK
• about You
• you are highly organised and process-driven, with superior time-management skills
• team-oriented industry (e.g. Laundry/Dry Cleaning, F&B, Grocery, Manufacturing, Q Commerce
• you have a natural ability to motivate, develop and communicate effectively with team members
• retail, Logistics, Production etc)
• you will have the ability to be relentlessly focussed on customer and client experience
• you will ideally have experience in a fast-growth working environment, with a start-up / scale-up
• you love crunching the numbers with strong quantitative / data analysis skills
• mentality when it comes to problem solving and pace
• other Requirements
• you will have 8+ years of senior operations leadership experience in any operationally-intensive and
• as this is an in-person role, you are based within commuting distance of Balham, London

Earnings for position operations director

Responsibility

• this is an opportunity to join our Operations Team as a Clothes Processor. Full training provided
• stain identification and removal
• choosing suitable cleaning methods for the garments
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• prioritising and processing incoming orders before cleaning
• sorting clothes and loading the laundry and dry cleaning machines
• checking, packaging and preparing orders for dispatch after cleaning
• other light duties
• join London's best sustainable, online dry cleaning and laundry service! We've won multiple awards and received hundreds of great reviews. We are growing fast, with opportunities for more responsibility and increased pay

Requirements

• applicants should be methodical and hard-working, proactive and friendly, with excellent attention to detail
• no direct experience required
• candidates should be hard-working, enthusiastic and proactive, and willing to learn new skills
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• must have right to work in UK
• dry cleaning spotting / laundry production: 2 years
• hoffman presser: 1 year

Responsibility

• receiving and resolving incoming customer service requests or complaints, by email or phone
• making outbound onboarding calls and retention-based communications
• making outbound onboarding calls and retention based communications
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• monitoring customer feedback online, including proactively contacting customers to respond to feedback. Eventually, to monitor and analyse trends in feedback
• working closely with3rd parties such as concierges, building management and B2B contacts, to improve working relationships, settle disputes and refine processes
• working closely with the Customer Service Manager to improve the customer experience wherever possible
• coordinating with the Customer Service Manager, Operations Manager, Drivers, and other members of the operations team to resolve customer service issues, including in real time
• working closely with 3rd parties such as concierges, building management and B2B contacts, to improve working relationships, settle disputes and refine processes

Requirements

• you must be eligible to live and work in the UK
• as this is an in-person role, you are based within easy commuting distance of Balham, London
• about You
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• you have excellent written skills with precise attention to spelling, grammar and punctuation
• you are proactive, you take the initiative and you enjoy going ‘above and beyond’ to resolve customer queries
• you are highly organised, with excellent time-management skills
• customer service: 3 years
• you have experience using ZenDesk or similar ticket management software
• you are relentlessly focussed on customer experience
• other Requirements
• you will have 3+ years of experience in customer service