KROO

Responsibility

• description
• what We’re All About at Kroo
• we’re on a mission to build the world’s greatest social bank
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• kroo has a big vision
• we believe that banking needs to change for the better
• here at Kroo, doing what is right is in our DNA
• to be the first bank that is both trusted and loved by its customers
• when money is used correctly, it can transform our daily lives and positively impact the planet
• we act with integrity, transparency and honesty
• we think big, dream big, and relentlessly pursue our goals
• we like to be bold, break new ground, and we never stop learning
• but most importantly, we are on this journey together
• kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet
• as a Customer Operations Manager, you'll be working alongside the Head of Customer Operations to deliver a world-class front-line function
• the Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey
• we’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behaviour and how to deliver the best customer experience
• as a Card Ops Manager, you’ll have strong project management skills alongside immaculate communication skills to work with all of the relevant stakeholders to ensure processes are documented and reviewed regularly
• you’ll be working closely with the Head of Customer Operations and all of the functions within
• we believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience
• here's what you'll be doing
• we work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation
• you'll be liaising with different departments across the bank to ensure we continue to work in a collaborative, hard-working and fun environment

Requirements

• has experience leading a team within a payment function of a financial services organisation
• has strong experience leading a payment operations/processing function
• detailed knowledge of relevant payments schemes- Faster Payments/CASS/BACS/Direct Debits
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• detailed knowledge of relevant payments schemes - Faster Payments/CASS/BACS/Direct Debits
• knowledge of payments guidelines, scheme rules and any regulatory frameworks
• has management experience in a Card Operations function within the financial services industry
• about You
• has outstanding knowledge of card payments guidelines and scheme rules
• experience using relevant tools Visa Resolve Online , Mastercard, Intercom, Slack etc
• shows proactiveness and ownership skills to solve customer problems
• enjoys the startup environment
• is customer-focused
• has a high level of organisation
• has excellent written and verbal communication skills

Benefits

• laptop

Earnings for position operations manager

Responsibility

• what We’re All About at Kroo
• kroo has a big vision
• we act with integrity, transparency and honesty
  Show more +15
• we think big, dream big, and relentlessly pursue our goals
• we like to be bold, break new ground, and we never stop learning
• but most importantly, we are on this journey together
• design, develop, and test new features and enhancements for iOS and Android platforms, ensuring a seamless and intuitive user experience
• build reusable, scalable, and maintainable code to ensure the long-term stability and extensibility of the mobile application
• to be the first bank that is both trusted and loved by its customers.We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet.Here at Kroo, doing what is right is in our DNA
• optimise mobile application performance to deliver fast and responsive experiences to our customers
• implement and maintain proper security measures to protect user data and ensure compliance with industry standards and regulations
• conduct thorough testing and debugging to identify and resolve issues, ensuring a high level of application quality
• collaborate with backend engineers to integrate mobile applications with backend APIs, ensuring efficient data transfer and synchronisation
• collaborate with product managers, designers, and other engineers to understand requirements and translate them into well-designed and implementable features for our mobile banking application
• stay up-to-date with the latest trends and advancements in mobile application development, bringing innovative ideas and best practices to the team
• participate in code reviews, providing constructive feedback to ensure code quality and adherence to coding standards
• work closely with cross-functional teams to troubleshoot and resolve technical issues and support the successful delivery of features
• how You’ll Contribute

Requirements

• proven experience as a Mobile Engineer, with a strong focus on React Native development
• solid understanding of mobile application architecture and design patterns
• proficient in programming languages such as Typescript and Javascript. Knowledge of Redux is a plus
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• experience with performance optimisation in React Native
• about You
• experience wrangling and cleaning raw datasets
• strong knowledge of mobile UI/UX best practices and a keen eye for detail
• able to define and communicate technical architectures and processes to both business users and engineers
• knowledge of SQL and python and proficient in building data pipelines
• skilled in SQL and proficient in building data pipelines
• familiarity with RESTful APIs and integrating mobile applications with backend services
• experience designing and building process automation and strong understanding of integrating with event-driven and RESTful architectures
• experience in collaborating with stakeholders and establishing consensus over prioritisation and implementation
• experience with version control systems and continuous integration/continuous deployment pipelines
• good working knowledge of AWS cloud services and the practical application of cloud based infrastructure within a similar organisation
• knowledge of other scripting languages a plus
• able to define and communicate technical architectures and data models to both business users and engineers
• knowledge of mobile application security principles and best practices
• excellent understanding of cloud first software delivery including infrastructure as code, CI/CD, test driven development and testing automation, pair programming
• excellent understanding of data architecture principles and how these can be practically applied
• excellent problem-solving and debugging skills
• knowledge of cloud Security Architecture of public clouds
• experience with Python or other scripting languages
• strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment
• engineering background and ability to spot efficient and repeatable solutions to complex problems
• A passion for fintech and a keen interest in staying updated with the latest mobile industry trends
• experience in the deploying, tuning and automation of various security toolings
• any Network or security certifications are welcome
• extensive experience wrangling raw datasets into published data for analytic use cases: MI, BI or data science
• about Our Process

Benefits

• laptop

Responsibility

• description
• what We’re All About at Kroo
• kroo has a big vision. To be the first bank that is both trusted and loved by its customers
  Show more +19
• we’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet
• here at Kroo, doing what is right is in our DNA
• we act with integrity, transparency and honesty
• we think big, dream big, and relentlessly pursue our goals
• the Kroo is growing and we’d love to hear from you if you’re interested in joining us in our journey
• we like to be bold, break new ground, and we never stop learning
• we’re on a mission to build the world’s greatest social bank. We believe that banking needs to change for the better. When money is used correctly, it can transform our daily lives and positively impact the planet
• we’re a varied team of experienced tech, customer experience, marketing, legal and banking professionals and we’re looking for highly motivated and inquisitive people who want to understand customer behaviour and how to deliver the best customer experience
• but most importantly, we are on this journey together
• as a Card Operations Team Leader, you’ll have strong project management skills alongside immaculate communication skills to work with all of the relevant stakeholders to ensure processes are documented and reviewed regularly
• you’ll be working closely with the Head of Customer Operations and all of the functions within
• this role will report directly to the Head of Business Operations
• we believe our people and culture are what makes Kroo different, so we’re keen to promote people development within the company so you’ll also get the chance to broaden your skill-set and experience
• we work in cross-functional collaborative teams, so you’ll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation
• we’re searching for a resourceful and enthusiastic Financial Crime Team Manager, whose main responsibility is to lead a First Line FinCrime Operations team which will be appropriate for a growing regulated organisation
• liaise with other financial institutions and law enforcement authorities
• support the Head of Business Operations and Head of Financial Crime/ DMLRO in the optimisation and update of existing processes, systems and procedures
• the Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey
• proactively identify financial crime trends through data analysis

Requirements

• has management experience in a Card Operations function within the financial services industry
• about You
• has outstanding knowledge of card payments guidelines and scheme rules
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• experience and expertise in a wide range of aspects of the Compliance or Anti Financial Crime function
• experience using relevant tools Visa Resolve Online , Mastercard, Intercom, Slack etc
• have experience in the financial services sector
• shows proactiveness and ownership skills to solve customer problems
• positive attitude and enthusiasm
• enjoys the startup environment
• proven experience in managing a team
• is customer-focused
• 3 years experience in a financial crime function, with minimum 2 years of experience in the leading capacity
• has a high level of organisation
• excellent knowledge of Financial Crime and AML regulations
• has excellent written and verbal communication skills

Benefits

• laptop

Responsibility

• description
• what We’re All About at Kroo
• we built Kroo to address this imbalance
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• our goal is to be a bank people truly trust and love
• for over a century, big banks have been reaping financial benefits, even at the expense of customer losses and harm to the planet
• we want to improve the relationship people have with their banks and money and, ultimately, give them more financial independence and control
• how You’ll Contribute

Requirements

• associate-level
• desire to make a positive impact
• passion to craft game-changing customer experiences
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• unbeatable motivation balanced with being a team-player
• about You
• analytical, with attention to detail and a high bar for quality
• here's what you'll be doing
• you’ve got experience shipping consumer products that customers love
• A love of learning, and learning fast
• collaborate with your squad to delight customers and drive the product strategy forward
• you’re obsessed with metrics and use them to monitor the success of what your delivering
• some experience in managing projects, working with engineering teams, and building something great
• you enjoy the challenge of managing a diverse group of stakeholders
• define and own your backlog, making trade-offs to deliver customer value on time
• you have high standards of quality but know when to be pragmatic
• hands-on experience building consumer products
• be an exponent of continuous discovery, persistently seeking to validate ideas that improve the customer experience through insights and innovation
• you’re comfortable managing and influencing the product roadmap for a cross-functional team
• transform big ideas, requirements, and regulation into well defined product specifications
• deep knowledge and experience of Lean and Agile methodologies
• makie data-informed decisions and take hard calls when data is scarce
• understanding of software engineering patterns and concepts
• work with the wider Lending team to drive and challenge product strategy, ensuring our product suite benefits customers and the business
• work with the wider Payments team to drive and challenge product strategy, ensuring our product suite benefits customers and the business
• experience working with Research to develop insights, and Design to craft intuitive and impactful customer journeys
• take ownership for the success of your products, managing the entire lifecycle from discovery, planning, build, go-to-market, as well as closely monitoring products post-launch, consistently looking to improve their performance
• build relationships with key suppliers to deliver both customer and business value
• some experience working with credit products
• some experience working with payment products

Benefits

• laptop

Responsibility

• description
• what We’re All About at Kroo
• kroo has a big vision. To be the first bank that is both trusted and loved by its customers
  Show more +6
• we’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet
• here at Kroo, doing what is right is in our DNA
• we act with integrity, transparency and honesty
• we think big, dream big, and relentlessly pursue our goals
• we like to be bold, break new ground, and we never stop learning
• but most importantly, we are on this journey together

Requirements

• about You

Benefits

• laptop