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KEYSTONE IT is looking for employees for positions:
it support technician
it support technician
Education
certificate of Higher Education
Requirements
previous experience in an IT support role for a Managed Service Provider is essential for this role
basic knowledge of networking, router setups, switches and access point are also required
you must be able to support, maintain and troubleshoot Microsoft Windows Desktop and Server operating systems. Experience with any Apple products is desirable but not essential
office 365 Administration: 3 years
IT Support Helpdesk: 3 years
intune Administration: 1 year
sharePoint Administration: 1 year
Responsibility
be the first point of contact for any problems reported by our clients
troubleshoot and research reported problems, then implement solutions or workarounds
help to maintain our ticketing system, managing reported problems and keeping our clients informed
creating and maintaining documentation relating to our client’s IT systems
help with the roll out of new software or hardware