JUST FIXED IT Salary

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53B PLASHET GROVE LONDON E6 1AD ENGLAND
  https://justfixed.co.uk
TIN: 13275370
  Other service activities
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JUST FIXED IT is looking for employees for positions:

support engineer

  • support engineer

Language

  • italian

Responsibility

  • act as the main point of contact for all reported issues or queries relating to DEMS
  • receiving, logging, and tracking all DEMS/software cases and communicating the status/resolution to the customer
  • demonstrating the ability to troubleshoot and resolve complex DEMS related issues
  • escalating unresolved calls to the product engineering and development team
  • maintain a high degree of customer service
  • provide training and rollout support on DEMS upon request
  • arrange for additional technical support where problems cannot be resolved within the support team
  • escalating cases to the service delivery manager where necessary

Requirements

  • italian speaker