general manager
11 the last 206 days, recently 2023-08-03
Responsibility
- jungle Mania operates a network of
- we host children's parties for all occasions and have a talented team of hardworking staff that keep all centres running smoothly
- to continue operating at our high standards
Show more +28 - at Jungle Mania we relate our success directly to the strength of our management team
- our General Manager’s need to be a born leader with previous managerial experience
- our GM’s need to be born leaders, with previous managerial experience
- overseeing all daily business operations to ensure smooth running of their centre
- working closely with human resources, finance, and senior leadership too
- leading by example, delivering a high level of customer service to all that visit
- placing team members in correct department for each day
- scheduling and assigning team members to the relevant department for each day
- jungle Mania operates a network of Soft Play centres across the UK and is rapidly becoming the largest Soft Play Company in its sector
- training lower-level managers and team members to a high standard
- ensuring full team is following policies & procedures for the company
- our play centres are safe, stimulating, and great fun with slides, trampolines and much more, not to mention our Tree Tops Café
- ensuring all team members follow our company policies & procedures
- leading by example, delivering a high level of customer service to all customers that visit
- ensuring Health & Safety regulations are adhered to and any issues reported via an escalation process
- ensuring health & safety regulations are adhered to and any problems reported via an escalation process
- following budgets for stock control & staffing
- adhering to company policy and procedures set by senior management
- submitting timesheets accurately for payroll
- overseeing daily operations and using their initiative to solve problems for the operational day to day functioning of a centre, staff related issues and customer experiences
- improving revenue by increasing reputation and growth of customer base
- submitting Payroll accurately
- an expert communicator with a strong ability to delegate responsibilities, deliver exceptional customer service and cleanliness standards and collaborate across a wide range of duties within the centre
- recruitment and hiring employees
- evaluating staff performance and productivity
- hosting events & sharing creative ideas to boost customer satisfaction
- researching and identifying growth opportunities
- marketing posts and requesting in house marketing material
Requirements
- expert communicator & Team Leader
- strong ability to delegate
- exceptional customer service and cleanliness standards
Show more +3 - ultimately driven by the desire to lead a team toward maximum productivity and efficiency
- management: 3 years
- management: 1 year
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