JUNGHEINRICH UK

Responsibility

• covering Walsall, Wolverhampton and Dudley
• within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class
• we invest in our talent and have a culture of openness, integrity, and respect
  Show more +27
• you will be responsible for the management and control of the parts stock and completing service reports and timesheets
• by joining Jungheinrich you will join a team of people passionate to succeed
• adaptability
• initiative
• what We Offer
• jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields
• business acumen
• covering: East & West Sussex
• covering: NP, CF, SA Postcodes
• covering: Northampton & Milton Keynes
• covering: Central Scotland
• customer orientation
• the successful candidate will visit various client sites in the area in order to carry out servicing, repairs, and preventative maintenance on a wide range of Jungheinrich material handling equipment and forklift trucks
• decision making
• as a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard
• innovation
• negotiation and influencing
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover the Walsall & Wolverhampton area
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover the covering the East & West Sussex area
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover NP, CF, SA postcodes
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover the Northampton & Milton Keynes area
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover MK & NN Postcodes
• fully equipped and expensed company vehicle
• team working
• optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• manage and control parts stock
• ensure all company and customer health and safety procedures are met

Requirements

• time Management
• problem solving
• flexibility
  Show more +2
• jungheinrich is looking for Engineers who have worked before in an Electrical or Mechanical background. Previously working with HGV trucks, plant automotive, or been in the Armed forces
• job Types: Permanent, Full-time

Benefits

• laptop
• fuel card

Earnings for position field service engineer

Responsibility

• covering Walsall, Wolverhampton and Dudley
• within Jungheinrich UK we strive for excellence, challenging current practice and driving to continue to be the best in class
• we invest in our talent and have a culture of openness, integrity, and respect
  Show more +16
• you will be responsible for the management and control of the parts stock and completing service reports and timesheets
• by joining Jungheinrich you will join a team of people passionate to succeed
• what We Offer
• jungheinrich is one of the world's most successful intralogistics companies. As a top employer, we offer outstanding opportunities in a wide range of professional fields
• covering: East & West Sussex
• covering: NP, CF, SA Postcodes
• covering: Northampton & Milton Keynes
• covering: Central Scotland
• the successful candidate will visit various client sites in the area in order to carry out servicing, repairs, and preventative maintenance on a wide range of Jungheinrich material handling equipment and forklift trucks
• as a holder of an Investor in People award since 2006, we commit to ensuring you are given the right training when you need it to do your job to the best standard
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover the Walsall & Wolverhampton area
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover the covering the East & West Sussex area
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover NP, CF, SA postcodes
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover the Northampton & Milton Keynes area
• we are currently looking for a Field Service Engineer to join our customer service engineering team to cover MK & NN Postcodes
• fully equipped and expensed company vehicle

Requirements

• jungheinrich is looking for Engineers who have worked before in an Electrical or Mechanical background. Previously working with HGV trucks, plant automotive, or been in the Armed forces
• job Types: Permanent, Full-time

Benefits

• laptop
• fuel card

Earnings for position field service engineer

Responsibility

• A fantastic opportunity is now available to join the Sales Team in one of the world's most successful intralogistics companies
• without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally
• sales of Material Handling Equipment
  Show more +24
• sales of Material Handling Equipment into given sectors of the market
• use of the customer/prospect database to develop a sales pipeline and plan activity
• using customer/prospect database to plan activity and then report. This includes management of own diary and Report writing
• this includes expanding Jungheinrich market penetration into new industries and applications
• develop / prospect new business through a combination of phone and field activity
• growth of Prospect Database
• growth of the prospect database
• ownership of customer requirements and management of needs
• ownership of customer needs
• deal with any customer issues through to resolution
• covering: DA, RM, SE, SS, BR postcodes
• prospect new business through phone and field activity
• covering: North West of England
• covering: CO, CM ,CB postcodes
• jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career
• use and update Jungheinrich database to create a pipeline of future prospects
• to increase Jungheinrich market share and market awareness within given sectors/postcodes, through sales of a full range of Jungheinrich Material Handling Equipment and services
• jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion
• complete all training as required by Jungheinrich
• using customer/prospect database to plan activity and then report. This includes management of own diary and completing all relevant reports in line with Jungheinrich requirements
• today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service
• in short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics
• in addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Region Sales Manager such as call out and working outside of normal working hours
• in addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours

Requirements

• communication || Written, Verbal and Listening
• independence
• integrity
  Show more +5
• resilience and Tenacity
• client Focus
• organised and Structured
• planning and Time Management
• sales: 2 years

Benefits

• company car
• fuel card

Responsibility

• customer Service Project Manager
• UK based
• without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally
  Show more +41
• sub-project manager within the project team
• promote the health, safety and welfare of our people and champion a safety-first culture within our business
• communication of the customer service sub-project plan as well as management of sub-project stakeholders
• ensure adherence to defined After Sales processes and procedures
• initiative
• calculation, creation, promotion, follow-up and sales of service and support offers and contracts for automated systems including spare parts packages
• ensure optimal team motivation and wellbeing of the team
• adaptability
• advise customer and customer service organisation regarding service and support processes for automated systems
• continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction, efficiency, and profitability
• attention to Detail
• summarise and co-ordinate all customer service relevant subjects with sub-suppliers
• within our matrix organisation, work collaboratively with the central teams to deliver the overall objectives of the Customer Service organisation
• flexibility
• jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career
• handover of project to Regional Service team; roll out of service concept in close collaboration with Regional Service team
• influencing
• jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion
• collaborate with the CS Training Manager, Senior Technical Specialists concerning all automated systems training, technical and safety issues
• integrity
• maintain an optimal infrastructure to deliver agreed customer service levels, financial targets as well as defined operational After Sales KPI's working as an integral part of the service operation
• today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service
• first contact person for the customer regarding all customer service-related topics during the sales and implementation phase of an automated system, as well as during the customer service phase with regard to contractual topics
• any other associated tasks required within the customer service operation
• resilience and Tenacity
• in short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics
• assist Regional Service Managers to ensure the local engineering teams are working in line with 'best practice' processes and procedures
• creative problem solving
• to accurately record all work undertaken
• to represent the company in a professional manner at all times and maintain customer relations
• in addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Customer Service Team
• actively contribute in a positive manner to promoting and accepting change to ensure Jungheinrich UK Customer Service remains at the forefront of the intralogistics industry
• regular participation at project meetings during the sales and implementation phase and regular provision of information to project stakeholders
• for specified customers, be the Jungheinrich UK's primary point of contact for support; control and monitor the performance of the contract throughout the term
• effectively communicate with all customers and suppliers via various communication channels tailoring a complete end-to-end aftermarket solution to meet their individual requirements
• senior Management Team as and when required
• work in close co-operation with the SWA and Automation Teams and Project Managers to ensure the successful installation and commissioning of new Automated Systems
• co-ordination with Line Manager concerning decision-relevant subjects of automated system projects
• monitor and control the complete contract performance for specified customers
• proactively identify and suggest plans to minimise loss making business or further improve profitable contracts
• support creation of system documentation in collaboration with the senior technical specialists / technical services department

Requirements

• technical education and knowledge in business or an engineering business or business-related field
• experience of work planning / scheduling
• experience in a call centre environment is a plus
  Show more +20
• analysis
• business Acumen
• experience in the fields of logistics, especially conveyor systems, automatic warehousing, control technology and IT for material handling systems
• good organizational and multi-tasking skills
• sales and market-oriented thinking
• proven Management & leadership skills
• customer Orientation
• willingness to travel nationally and international
• the ability to manage and coach people at all levels and remotely
• experience of customer meetings
• organised, excellent timekeeper
• self-motivated and competent on workload management
• ability to work under pressure, putting the customer at the heart of what we do
• flexible and able to complete multiple tasks efficiently
• A self-starter to manage their operational requirements
• proactively produce tasks and self-manage
• proficient in the use of Microsoft 365
• health and Safety experience
• competencies Required
• strong interpersonal and communication skills

Responsibility

• oxford, Reading, Guilford, Peterborough, Southampton, Portsmouth
• without Jungheinrich, your shopping trolley would probably be empty. Every day, our trucks move millions of goods in logistics centres globally
• ensuring a high financial turnover and optimised productivity of Service Engineers by applying standard procedures, controlling instruments and meeting routines
  Show more +17
• role Responsibilities
• ensure a high financial turnover and optimise productivity of Service Engineers applying standard procedures, controlling instruments and meeting routines
• jungheinrich is one of the top three leading companies in the material handling equipment and Intralogistics sectors worldwide – and we are very interested in speaking with you further about your career
• report on agreed financial and operational targets in regular Regional Area Service Manager meetings
• jungheinrich has evolved from a producer of forklifts to a manufacturing logistics service provider achieving an annual turnover of over £2.5 billion
• continuously improve service contract management in close relationship with service support functions
• managing a team of Field based Service Engineers meeting agreed financial and operational targets, customer service levels and defined After Sales processes
• managing a team of Service Engineers in terms of meeting agreed financial and operational targets, customer service levels and defined After Sales processes
• today, we employ over 14500 employees, thereof in Europe alone over 800 sales consultants, as well as more than 4200 mobile service engineers, maintain a close-knit network providing quality consulting and comprehensive service
• in short, your role within Jungheinrich will play a crucial part in providing the customer with complete peace of mind in managing their intra-company logistics
• ensure adherence to defined After Sales processes and procedures in close relationship with service support functions
• maintain an optimal infrastructure to deliver agreed customer service levels, financial After Sales targets as well as defined operational After Sales KPI's in close relation with service support functions and sales
• ensure engineers work within agreed Health and Safety guidelines
• continuously seek for and help to implement best practice processes to achieve maximum customer satisfaction, efficiency and profitability
• conduct scheduled review meetings with customers where required and proactively deal with and solve any issues including customer complaints and invoice queries
• role Requirements
• ensure optimal team motivation and well being of the team needed to achieve defined target performances. This should be through regular 1:1's, yearly appraisals and ensuring all training identified is delivered

Requirements

• somebody who can demonstrate some exposure to the customer service sector
• somebody who comes from an Engineering background
• somebody who can demonstrate exposure to the customer service sector with a specific focus on automated systems
  Show more +10
• strong numeracy and analytical skills
• management experience
• direct experience managing a team of field-based engineers
• the ability to manage and coach people at all levels and remotely
• engineering knowledge
• exposure to working in a target driven environment
• A self-starter to manage their operational requirements, time management and qualification requirements/ theory learning
• organised, excellent timekeeper
• perceived ability to progress
• ability to work under pressure, putting the customer at the heart of what we do

Benefits

• company car