JUMP LANES TRAMPOLINE PARKS

Duty Manager Aberdeen

Duty ManagerReports to: - Adventure Park ManagerManaging the day to day running of the trampoline park with an onus to create and control synergies across the different areas of the park’s operation including Front of House, Café, Maintenance and Parties. A strong operational leader with an eye for detail that looks to lead from the front. An accomplished people manager to help provide an excellent service.Main tasks and responsibilities of this role will include: -Sales and Service DeliveryAssisting the Park Manager to maintain and improve the highest standard of customer service and achieving customer focused KPI’s.Ensure that the parks financial targets (EBITDA) and KPIs have been communicated to relevant team members, and that appropriate plans are in place to ensure targets are achieved.Ensuring that complaint handling is investigated and resolved in a timely manner.Responsible for ensuring the case management system is utilised in the management of complaints.Achieve and monitor upsell targets and expectations on front of house café and reception.To deliver local sales and marketing plans including the day-to-day management of social media.Ensuring the site’s marketing literature is displayed and up to date.To hit site sales targets linked to membership, group bookings, parties and any other business initiative that may be enacted from time to time.Compliance and Safety ManagementAssist with the implementation, maintenance, and management of an effective system of controls throughout the park covering both financial and non-financial aspects of the business. Ensure revenue protection compliance and conduct audits in line with company procedure.Ensuring that the site maintains compliance with the Southall’s and Mitrefinch systems.Ensuring that all contracts, licences, and documentation requir