JCAD Salary
Bury St Edmunds
TIN: 11773343
JCAD Premium profile inactive Premium profile inactive
Earnings on positions in JCAD
JCAD is looking for employees for positions:
apprentice
Working hours
- full-time | Permanent
Responsibility
- triaging support tickets and ensuring that tickets are monitored and updated in a timely manner
- responding and resolving customer contacts via email and telephone
- create and maintain knowledge articles
- assist where required with Client training & updates
Requirements
- maintaining high levels of customer service standards by building relationships with customers and being proactive and attentive to their needs
- worked in an IT helpdesk related discipline
- knowledge of Windows Operating systems and Networking
- excellent written and verbal communication skills
- self-disciplined, good planning and organisation skills
- full clean UK driving license or equivalent
- technical support: 1 year
- customer service: 1 year