customer service advisor
Responsibility
- dealing accurately with telephone queries, ensuring professional, adequate responses are given in line with the company policy
- investigate issues which arise concerning damages, shortages, returns and credit claims
- the processing of orders utilising the company ordering system
Show more +6 - deal with adaptable orders from customers with specific bespoke needs
- where internal manufacturing is required ensure the customers’ requests are articulated on to the system and accurate details communicated to the production team demonstrating the exact requirements
- liaise with other departments to create new special order product requirements including coding and pricing
- maintain the company records both electronically and manually
- troubleshoot customer complaints utilising the company complaints business process guide and other platforms to facilitate a solution in a timely manner
- complete any other task as delegated, reasonable to the job role
Requirements
- polite and personable in approach
- methodical in approach
- good standard of computer literacy
Show more +8 - attention to detail
- able to work under pressure
- excellent team player
- ability to follow instruction
- ability to analyse and find a solution to customer issues
- excellent written and verbal communication skills
- customer service: 2 years
- ability to multi-task
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