ITHELPDIRECT Salary
RUTLAND HOUSE 90-92 BAXTER AVENUE SOUTHEND ON SEA SS2 6HZ UNITED KINGDOM
TIN: 11632922
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Earnings on positions in ITHELPDIRECT
ITHELPDIRECT is looking for employees for positions:
it support technician
Education
- manage and support the deployment of learning management systems , educational software, and classroom technology
Requirements
- previous experience supporting IT systems in educational environments or for school clients
- familiarity with safeguarding policies and practices
- technical Expertise: Strong knowledge of Windows Server environments, Microsoft 365, Google Workspace, networking , and troubleshooting hardware/software issues
- customer Service: Excellent interpersonal skills with the ability to build trust and maintain strong client relationships
- problem-Solving: Analytical mindset with the ability to resolve issues effectively and efficiently
- adaptability: Flexible approach to working remotely and onsite, with the ability to manage multiple schools and client priorities
- communication: Clear and professional verbal and written communication, especially when dealing with non-technical users
- relevant certifications, such as CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or Google Certified Professional
Responsibility
- maintain positive client relationships through effective communication and timely issue resolution
- provide regular reports to clients on the performance and health of their IT infrastructure
- perform remote diagnostics and provide resolutions when possible, ensuring minimal disruption to school operations
- liaise with third-party vendors to resolve escalated issues or arrange warranty repairs
- maintain an inventory of hardware, software, and warranties for client schools
- maintain detailed records of support tickets, solutions provided, and maintenance activities
Earnings on positions in ITHELPDIRECT
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1903 £