ITDS MANAGED SERVICES Salary
THE OLD CASINO 28 FOURTH AVENUE HOVE BN3 2PJ UNITED KINGDOM
TIN: 12887375
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Earnings on positions in ITDS MANAGED SERVICES
ITDS MANAGED SERVICES is looking for employees for positions:
service technician
Working hours
- full-time
Education
- GCSE or equivalent
Requirements
- minimum of 5 GCSEs at Grade C or above
- degree Level
- experience of working in a similar role
- further education engineering/IT qualifications
- experience in the IT Services sector
- cyber security qualification
- experience of working in an IT service desk team
- microsoft associate qualifications
Responsibility
- be conversant with service desk process & best practice to deliver a consistently high level & accountable client experience
- attend any relevant Microsoft technical training courses keeping product & process knowledge regularly updated
- visit client sites if needed in a pre-sales or support capacity
- reporting to the IT & Service Desk Manager you will provide 1st & 2nd line technical assistance being part of the day to day operation of the service desk team providing the best level of client support, regular system updates & adopt best working practices
- undertake other duties appropriate to the post as directed by line management
- have knowledge of managed IT hardware & software solutions with regards to installation, troubleshooting & support being able to assist and escalate to software vendors as necessary ensuring any fault or issue is resolved in timely fashion
- provide a sound general understanding of the IT / Cyber Security product stack able to deliver technical Pre-Sales client engagement plus 1st line support with vendor liaison
- to support in any ad hoc project as requested and deemed necessary to support the business