IT SUPPORT SERVICES Salary
10 STRATHMIGLO COURT GLASGOW G75 8GE SCOTLAND
TIN: SC509800
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Earnings on positions in IT SUPPORT SERVICES
IT SUPPORT SERVICES is looking for employees for positions:
it support technician
Working hours
- full-time | Apprenticeship
Benefits
- mutual
Requirements
- 5 GCSEs grades A*-C/9-4 or equivalent
- you will have prior qualifications in IT or related course with proven experience in IT
- prior experience in an IT related role
- prior Office 365 experience – create new users, update email addresses, change forwarding, check mailbox sizes
- A basic understanding of the fundamentals of networking, such as equipment used for providing wired and wireless networking and the basics of TCP/IP
Responsibility
- there will be potential for travel to client sites to provide on-site assistance when the role necessitates as such
- answer incoming support calls, providing a friendly and helpful first point of contact
- dealing with users on the telephone and in person to determine issues quickly and clearly
- managing personal Service Desk ticket queue ensuring ticket data is clear, concise and up to date
- providing excellent user service from start to finish
- configuring wireless controllers and access points to deploy our solutions
- reporting directly to the Head of Support, the successful candidate will be responsible for providing a quality level of support for our clients as you assist with day-to-day remote IT user issues
- update and manage documentation in line with company requirements