IPSERV in Ipswich Salary
GRAFTON HOUSE RUSSELL ROAD IPSWICH IP1 2DE UNITED KINGDOM
TIN: 10633959
IPSERV Premium profile inactive Premium profile inactive
Earnings on positions in IPSERV
IPSERV is looking for employees for positions:
customer service manager
Working hours
- full-time | Permanent
Benefits
- service car
Salary
- salary
Responsibility
- you will be expected to meet with clients and build and maintain positive relationships
- manage a team of customer service representatives and ensure they provide excellent service to customers
- develop and implement strategies to improve customer satisfaction and retention
- handle escalated customer enquiries and complaints in a timely and professional manner
- monitor customer service metrics and provide regular reports to management
- at Ipserv, we understand how important a service focused company is. Not only is it a key contributor to an excellent first impression, it also enables us to stand out from our competitors
- collaborate with other departments, such as sales and operations, to ensure a seamless customer experience
- an excellent opportunity has arisen for a Customer Service Manager to join us, managing a team of Customer Service Advisors predominantly dealing with our Parking Management and Enforcement service
Requirements
- proven experience as a Customer Service Manager or similar role
- excellent communication and interpersonal skills
- strong leadership abilities and the ability to motivate a team
- ability to negotiate and resolve conflicts effectively
- sales experience is a plus
- customer Service: 5 years
- management: 2 years
- management: 3 years
Earnings on positions in IPSERV
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
1920 £