customer service manager
3 the last 87 days, recently 2023-09-22
Responsibility
- you will be expected to meet with clients and build and maintain positive relationships
- manage a team of customer service representatives and ensure they provide excellent service to customers
- develop and implement strategies to improve customer satisfaction and retention
Show more +14 - handle escalated customer enquiries and complaints in a timely and professional manner
- monitor customer service metrics and provide regular reports to management
- at Ipserv, we understand how important a service focused company is. Not only is it a key contributor to an excellent first impression, it also enables us to stand out from our competitors
- collaborate with other departments, such as sales and operations, to ensure a seamless customer experience
- an excellent opportunity has arisen for a Customer Service Manager to join us, managing a team of Customer Service Advisors predominantly dealing with our Parking Management and Enforcement service
- train and onboard new customer service representatives
- your day will be varied and fast-paced and you will be working in an environment where you can really make a difference
- stay up-to-date with industry trends and best practices in customer service
- you will develop and support your team of Customer Service Advisors and will be at the forefront of leading this service and ensuring the highest standards are met
- we are a small growing business with a team of positive people that collaborate and support each other. This role provides you with a real opportunity to make this service your own
- A driving licence and means to travel to our offices in Ipswich are essential, where a fleet of vehicles are available to be used for your working day
- in return, we offer a competitive salary of between £33,289 to £38,516 per annum , 27 days annual leave , LGPS pension, subsidised rail/bus travel for commuting to work
- in return, we offer a competitive salary of between £33,289 to £38,516 per annum, 27 days annual leave , LGPS pension, subsidised rail/bus travel for commuting to work
- in return, we offer a competitive salary of between £33,289 to £38,516 per annum, 26 days annual leave , LGPS pension, subsidised rail/bus travel for commuting to work
Requirements
- proven experience as a Customer Service Manager or similar role
- excellent communication and interpersonal skills
- strong leadership abilities and the ability to motivate a team
Show more +5 - ability to negotiate and resolve conflicts effectively
- sales experience is a plus
- customer Service: 5 years
- management: 2 years
- management: 3 years
Benefits
- service car
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