INTUIT ED

Responsibility

• position may perform activities in a directed workforce environment handling calls on a wide range of equipment
• handle service calls in a directed workforce environment, addressing a wide range of equipment
• this role operates primarily at customer sites, Infrastructure Managed Services environments, or depot locations
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• takes routine service calls and performs basic installations
• perform routine service calls and basic installations
• provides hardware break-fix, troubleshooting, hardware component replacement
• provide hardware break-fix, troubleshooting, and hardware component replacement
• assignments range from basic troubleshooting and repair to more complex device maintenance
• performs installs, moves, adds and changes in a client environment
• execute installs, moves, adds, and changes in client environments
• may provide basic desk side support of personal computers and associated software
• offer basic desk-side support for personal computers and associated software
• may provide printer support, low end server support
• provide support for printers and low-end servers if necessary
• handles basic, non-complex products and/or problems
• address basic, non-complex products, and problems
• maintains a high degree of professionalism in actions, demeanour and dress
• maintain professionalism in actions, demeanor, and appearance
• role : IT Field Engineer
• insures customer satisfaction throughout the service delivery transaction
• the engineer may receive directives from Help Desk, Service Desk, or scripts and employs standard methods, techniques, and tools to complete tasks
• ensure customer satisfaction throughout the service delivery process
• number of vacancies: 03
• JOB TYPE: Contractual
• LOCATION: Multiple sites in South East London
• ELIGIBILITY: EEA Citizen/ British Citizen/ Any other valid work permit for United Kingdom
• CONTRACT LENGTH: 1 year, option to extend

Requirements

• OEM certifications , as required. General knowledge of desktop hardware and software including working knowledge of Microsoft applications
• basic troubleshooting and repair ability
• OEM certifications as needed
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• ability to test PC, servers and associated peripherals
• general knowledge of desktop hardware and software, including Microsoft applications
• ability to resolve very basic/non-complex problems as required
• basic troubleshooting and repair skills
• basic mechanical skills and understanding of electro static discharge procedures
• ability to test PCs, servers, and associated peripherals
• electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school
• capability to resolve basic/non-complex problems as required
• basic mechanical skills and understanding of electrostatic discharge procedures
• electronics training equivalent to at least 2 years of technical institutes, polytechnic, or military technical school
• compTIA+ certification or equivalent
• compTIA A+ certification or equivalent
• technical support: 2 years
• customer service: 2 years

Benefits

• laptop

Trade

• installation & Maintenance
• Installation & Maintenance

Earnings for position it field engineer

Responsibility

• a) Provide first/second level contact and problem resolution for customer issues
• b) Work with Third Party Vendors to remediate complex AV issues as needed
• c) Provide timely communication on issue status and resolution
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• d) Maintain ticket updates for all reported incidents
• f) Should have basic knowledge of Mac operating system, to support Apple pc users
• g) Install, upgrade, support and troubleshoot for printers, computer hardware
• h) Performs general preventative maintenance tasks on computers, laptops, printers
• i) Performs remedial repairs on Desktops, laptops, printers and any other authorised peripheral equipment
• j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation ,hardware/software
• e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorised desktop application
• k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices andTelecoms
• l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork

Requirements

• minimum of 1-3 years of relevant experience in the field or a related area is mandatory
• previous experience with Desktops, Workstations, Notebooks, and Printers is essential
• proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc
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• knowledge of ticketing tool is a must
• collaboration skills, including remote PC control and proficiency in video conferencing
• experience in administering MS Active Directory, including managing users, groups, policies, and related concepts
• knowledge of Exchange functional accounts and their utilization within Microsoft technologies
• successful completion of a background security check is a prerequisite
• desktop Support: 2 years
• responsibilities involve ensuring appropriate levels of support for day-to-day operations and providing hands-on assistance for IT infrastructure projects/upgrades, especially in the workstation domain

Earnings for position engineer

Responsibility

• participates as a member of development team or teams; may lead a small development team
• designs units for others. Completes development to implement complex components
• contributes to design activities; may design solutions
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• develops independently; participates in code reviews and may lead code reviews
• may lead and provide mentoring and guidance to less senior developers
• designs, prepares and executes unit tests
• applies in-depth or broad technical knowledge to maintain one or more technology areas
• applies company and 3rd party technologies to software solutions of moderate complexity
• independently implements end-user or enterprise solutions complexity or services prepared by more senior technologists for more complex solutions

Requirements

• agile development methodologies
• MVC, Razor
• project management tools such as JIRA / Azure / Rally
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• react
• modern JavaScript
• SQL Server
• windows Server/IIS configuration
• typescript
• NET: 10 years

Earnings for position lead software engineer