operations administrator
3 the last 318 days, recently 2023-10-06
Responsibility
- provide outstanding customer service to meet the requirements of both internal and external customers
- timely processing of tasks and queries, with a high degree of accuracy
- make customer contact via phone, email /letter to enable straight through processing, where appropriate
Show more +21 - timely and accurate processing of all customer documents and returned queries to ensure that customer needs are met
- make customer contact via appropriate mediums to enable straight through processing, where appropriate
- manage Cash and Stock exceptions by updating the reconciliations database with standard narratives, maintaining a complete audit trail
- ensure timely settlement of trades and transactions
- escalate identified risks and unresolved issues, providing accurate information to support the investigation
- adherence to the regulations that apply to the area that you are working in
- ensure corrective or preventative actions are treated with priority
- responsible for the processing of all departmental administration tasks, with a high degree of accuracy
- escalate any unresolved issues to the Specialists providing them with sufficient information to investigate the issue
- be part of the departmental telephone query team to support all queries and requests from internal customers
- continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality
- work as part of a team, supporting colleagues and promoting a positive work environment & team spirit
- confident in delivering an efficient, consistent and high-quality service to our customers
- work as part of a team, supporting colleagues and promoting a positive work environment and team spirit
- flexibility to move between tasks as business needs require
- confident in delivering an efficient, consistent and high quality service to our customers at every interaction
- ability to move between tasks and departments as business needs require
- support the team with ensuring departmental procedures are up to date
- to perform departmental testing when called upon
- be part of the departmental telephone query team to support all queries and requests from internal customers, making external calls to customers as required
- use the Training & Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role
Requirements
- advanced ability to work in an environment which requires a high level of accuracy
- detailed knowledge of departmental processes and purpose both from a ii perspective and from an industry perspective
- detailed knowledge of departmental processes and purpose
Show more +23 - advanced organization skills to manage completion of daily task and meet multiple deadlines
- detailed understanding of internal systems utilised within the department and how they impact the client journey
- detailed understanding of internal systems used within the department and how they impact the client journey
- ability to use initiative to creatively resolve issues and find solutions
- ability to use initiative and problem-solving skills to creatively resolve issues and find solutions
- advanced problem solving skills
- ability to influence stakeholders and negotiate where necessary
- strong communication skills
- advanced enthusiasm and willingness to learn new tasks and pass on this knowledge through training, coaching and mentoring
- coaching and mentoring skills
- demonstrate the ability to prioritise and manage own workload in accordance with assigned priorities
- prioritising and managing own workload in accordance with assigned priorities
- ability to adapt to a changing regulatory environment
- ability to adapt to a changing environment
- demonstrate flexibility, to move between different tasks and at short notice to support business requirements
- advanced communication skills – ability to build rapport with customers and third parties across all communication channels, maintain calm during pressurised situations, and share information in a clear and logical manner
- capability to think clearly and creatively in delivering operational change in line with a defined strategy/vision
- advanced ability to deal with high volumes of processing work and stay calm under pressure
- MS Office Skills
- display emotional resilience when handling difficult situations, whilst always maintaining a high level of accuracy
- advanced communication skills – ability to build rapport with colleagues, customers and 3rd parties as required, across all communication channels. Sharing information in a clear and professional manner
- knowledge of the business objectives products and processes
- ability to think holistically and creatively in delivering operational change in line with a defined strategy/ vision
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