INSCYTE Salary
61 CHARLOTTE STREET ST PAULS SQUARE BIRMINGHAM B3 1PX ENGLAND
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Earnings on positions in INSCYTE
INSCYTE is looking for employees for positions:
project coordinator
Working hours
- full-time
Responsibility
- email and call centre monitoring of client requests and issues raised by Schools/Academies, contractor’s, and other parties
- identify customers’ needs, clarify information, research issues, and provide solutions and/or alternatives
- build sustainable relationships and engage customers by going the extra mile
- provision of trend management reports and alerting management of emerging trends with incidents
- reviewing real time data on reactive calls, PPMs and lifecycle requests
- monitoring the responses and recognising trends in relation to Contract performance and service standard management outcomes, review data from contractor CAFM systems including categorisation and prioritising of email and task call traffic
- to contribute to the efficient and effective working of the service function
- to support the commission ops contract manager in all aspects of the teams work and on behalf of our clients, relaying information to those responsible for action and keeping the client updated where necessary with a full audit trail of the event from receipt to closure in a comprehensible way
Requirements
- previous experience in a customer support role
- strong organisational, time management and attention to detail skills
- customer focus, good interpersonal skills and being able to adapt to different personality types
- team Player
- comfortable working in a fast-paced environment, working under pressure and to tight deadlines
- experience of presenting spreadsheet information including numerical data