it support engineer
3 the last 124 days, recently 2023-06-16
Responsibility
- we require an IT Support Engineer to join our growing team and help shape the next phase our business
- we require a recent Graduate in a Computing or Technology subject to join us as a trainee IT Support Engineer
- we require an experienced IT Support Engineer to join our growing team and help shape the next phase our business
Show more +14 - you will join our growing team and help shape the next phase our business
- customer service is paramount, and our business has been built by establishing long-term relationships with our customers
- supporting over 200 customers across Scotland, mainly throughout Ayrshire and Glasgow, Innovec specialise not only in keeping business technology working, but helping our customers to get more from their IT set-up
- due to continuing expansion we need someone who can hit the ground running, with a minimum two years’ experience in an IT Support environment, and capable of handling typical calls regarding desktop, server or network support
- these qualifications alongside your proactive attitude to self-development will ensure you are able to deliver great customer service
- the ideal person will have a proactive and flexible approach to work and will have a passion for IT
- this is a great opportunity for someone who is keen to begin a career in IT and wants to learn about everything that makes our customers value working with us
- as such, we require someone with excellent communication skills, and the initiative to create innovative solutions for customers, both via remote support, and field-based service
- you will be keen to develop your own skills and above all deliver great solutions and superb service to our Customers
- in addition to customer support, this is a great opportunity for someone who is keen to contribute to the continuous improvement of our internal systems and processes
- this is a diverse role with plenty of scope to develop and grow with the company
- we believe that IT is a perpetual learning environment and we encourage education, knowledge-sharing, interaction and collaboration throughout the business to ensure we continually evolve our offering and deliver the exceptional service our customers have come to expect
- reporting to our Service Delivery Manager you will agree a personal training plan and have allocated training time to ensure you maintain industry leading qualifications
- reporting to our Service Delivery Manager you will agree a personal training plan and have allocated training time to ensure you gain and maintain industry leading qualifications
Requirements
- you will be educated to at Degree level in a computing subject, we will consider HND level applicants
- minimum 1 years experience in an IT Helpdesk environment
- ability to demonstrate your passion and enthusiasm for IT and technology
Show more +14 - minimum 2 years experience in an IT Helpdesk environment
- have a professional and friendly manner and be willing to use the telephone
- ability to multitask, organise and prioritise multiple activities
- windows Server and Desktops
- have a positive ‘can do’ attitude to work and learning
- microsoft 365 products
- no direct experience required but customer facing job history such as bar or hotel work would be an advantage
- virtualisation such as Hyper-V or VMware
- voIP
- networking, VPN and Remote Access systems
- centrally Managed Security Software
- IT Helpdesk: 1 year
- IT Helpdesk: 2 years
- job Types: Full-time, Permanent
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