crm manager
3 the last 127 days, recently 2023-07-04
Responsibility
- CRM Duties
- develop and deliver across the organisation a comprehensive training programme that encompasses essential elements of the CRM programme and GDPR
- develop and deliver across the charity a comprehensive training programme that encompasses essential elements of the CRM programme and GDPR
Show more +20 - provide CRM inductions for all new users and training for existing employees where required
- contribute to the maintenance of the appropriate risk register in regards to CRM and GDPR issues
- be the point of contact for the charity with the CRM supplier
- keep up to date with emerging themes and issues associated with Raiser’s Edge and GDPR
- the post holder will support the effective and efficient use of the CRM system and in doing so be the ‘go to’ person for support and guidance
- the post holder will support the charity in the effective and efficient use of the CRM system and in doing so be the ‘go to’ person for support and guidance
- become an GDPR advisor to the business, advising employees & Directors
- become an expert on GDPR and advisor to the business, advising employees including Directors throughout the charity
- work with other teams to drive a customer centric approach
- work with other teams within the charity to drive a customer centric approach
- create new and innovative ways of engaging with our customers and retaining their support
- in the absence of the Director of Marketing and Communications ensure that the Executive team are kept fully briefed to progress the CRM and GDPR issues
- grow and support income generation methods through CRM
- in the absence of the Director of Marketing and Communications ensure that the Executive team are kept fully briefed in regards to progress and stresses in relation to CRM and GDPR issues
- use audience research and insight to assist in the development of CRM activity and content to ensure user needs are met
- monthly Board reporting
- marketing Duties
- you will ensure the nurturing of customer journeys and deliver an experience that leads to loyalty and advocacy for all customers of the organisation including beneficiaries, event participants, donors and partners
- work with the Director of Marketing and Communications to create and deliver the email communications
- support other teams on the correct collection and management of data in line with GDPR regulations
Requirements
- educated to degree level or equivalent in marketing or a business studies degree with a significant degree of marketing modules
- minimum 5 years working in a CRM position
- IT literate and fully proficient with basic Microsoft packages
Show more +24 - experience in amalgamating multiple data points into a cohesive CRM strategy
- email marketing experience – development of supporter journeys for new and existing supporters
- strong analytical skills
- experience of working with a variety of social media platforms in an organisation or professional environment
- experience of segmentation and developing associated marketing plans tailored to the segmentation
- good knowledge and understanding of the principles of email marketing
- strong copywriting skills with the ability to write engaging and emotive copy. Excellent communication skills, both written and verbal
- experience of working in CQC/ISO regulated organisations would also be advantageous. Occasional UK travel may be required
- keen attention to detail
- excellent communication skills, both written and verbal. Keen attention to detail
- excellent organisational skills, able to plan and coordinate work, ensuring deadlines are met
- CRM software: 3 years
- CRM: 3 years
- CRM: 5 years
- data management: 3 years
- marketing: 3 years
- passionate about data and marketing
- passionate about digital, email and data marketing. Strong team player
- experience working with digital marketing teams to create holistic marketing campaigns Enthusiastic ‘can do’ attitude – the person in the post will be expected to bring best in class knowledge but have the tenacity to drive the approach within the business
- strong team player
- experience of working as part of a team to achieve objectives. Managing own workload and effective prioritization of tasks
- experience of working with a wide variety of stakeholder groups . Experience of working in the Charity/Third Sector would be advantageous
- experience of working as part of a team to achieve objectives. Managing own workload and effective prioritisation of tasks
- organised and able to manage a busy workload with multiple campaigns and deadlines
Benefits
- company car
low salary - 2% lower than the average in this position
Earnings for position crm manager
crm manager - How much money do you make working at this position?
Average salary at company INNOV8 AGENCY is 3888£.
The national average salary is 3700£.
2400 £
Lowest
Lowest
4350 £
Average
Average
6300 £
Highest
Highest
Salary in other companies in the position crm manager
| LA FOSSE ASSOCIATES | 11000 £ | 4792 £ 11000 £ |
| ARMSTRONG LLOYD | 7500 £ | 4792 £ 11000 £ |
| CAREER MOVES | 7000 £ | 4792 £ 11000 £ |
| OPUS RECRUITMENT SOLUTIONS | 6250 £ | 4792 £ 11000 £ |
| LEIGHTON CONSULTING | 5416 £ | 4792 £ 11000 £ |
| CONSORTIA | 5416 £ | 4792 £ 11000 £ |
| STOPGAP | 5000 £ | 4792 £ 11000 £ |
| MASON FRANK INTERNATIONAL | 5000 £ | 4792 £ 11000 £ |
| S S CORPORATION | 4800 £ | 4792 £ 11000 £ |
| BERINGER TAME | 4792 £ | 4792 £ 11000 £ |